I order a half dozen on mobile and it came in no box and the donuts were all squished
Atmosphere: 1
Food: 1
Service: 1
Jenny
Extremely lazy workers who don't listen and mess up your orders especially in the evenings. No matter if you go in person or order online they're always messing up the food and act like they don't want to work here. The donuts are always stale, and for some reason whenever you order on mobile they NEVER have what you ordered so you have to substitute it with something else and can't get a refund. I also had this weird situation where i ordered a 6 dollar meal and the worker there only gave me the coffee and hashbrowns because the sandwich wasn't halal and wouldn't just give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Kris C
They are homeless people lay on the floor or begging for change they give you one napkin when you just sat here and pay $10 for a drink. You gotta ask for a straw. They’re rude in there and it smell weird.
Kiana Castillo
This location gets worst by the day . On multiple occasions I’ve mobile ordered and the food is never up to par. The service is terrible. Lastly the atmosphere is not welcoming at all. STOP hiring people that DO NOT want to work to serve the clients. Tired of investing my hard earned money into this company for it to not even be appreciate by the workers. Today I ordered the new holiday sandwich , a cookie butter latte, and hashbrowns. I get back home and the sandwich is barely hot and the hashbrowns are MISSING! Seems like you have to degrade workers for them to treat your order with the decency it’s entitled to as soon as it’s placed. Hire people that actually want to work or shut this location down.
Atmosphere: 1
Food: 1
Service: 1
Karissa
It’s unclear to me why we download these apps to accumulate rewards and the employees won’t even ask us if we have a reward card to scan. I don’t understand it. I’ll say it again customer service these days is horrible. When I worked customer service I asked every customer if they had a reward card.
Atmosphere: 2
Food: 2
Service: 2
sm
The staff are beyond ignorant. They don’t follow clear written instructions. They literally will confirm and repeat your entire order just to mess it up completely. Makes no sense. If you ask for something toasted, it will not happen half the time. It’s just still food, dirty environment, confused, and rude staff. Like how do you have an entire attitude because you lack comprehension. Ordering from Uber eats it’s the same thing you give them instructions on how you want your food prepared whether it’s toasted warmed up or specific item and it’s completely opposite. I will never be going here or ordering from here again. On top of that, theyre constantly are getting the store vandalize or assaulted or some insane amount of drama happening there. It’s a terrible place that needs to be closed down permanently. They need to reopen the one back on Bruckner Boulevard and close this one down immediately.
Atmosphere: 1
Food: 1
Service: 1
Leonora A
Horrible by no fault of the staff but the environment itself. Absolutely nightmarish location. Fights, chaos and havoc breaking loose all throughout the day. I feel bad for the staff working in such a dangerous environment. Being across the street from the police doesn’t even help. They can’t even get orders correct because they need to manage being berated by aggressive customers fighting teenagers.
Atmosphere: 1
Food: 1
Service: 2
Alyssa .r
I noticed they always mess up orders and hash brown are hard
Alyssa Reyes
I noticed they always mess up orders and hash brown are hard
S A
My mobile order took longer than usual and my drink tasted like rusted metal and my croissant could probably be used as a hammer. I feel so disgusted after ingesting that
The workers took 20 minutes to retrieve my mobile order, got my order wrong, and gave me a hard, barely chewable bagel. I do not recommend this place at all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel with Cream Cheese Spread
Dee B
This place is going to be needed to shut down. While waiting in line, I saw a roach run across the floor, that's bad enough, but also they took away the seating so no one can at least sit and stir the coffee for a little bit. I understand you don't want loitering, but that's what signs are for. The restroom: I asked to use the restrooms, I made a purchase. They told me no. There's no sign on the door saying broken. A lock mechanism with push buttons is on an unlabeled door. So is it really broken? Or you just don't want outside people using it.
Also, the service is terrible. The staff is rude, too. When I asked a simple question about the ingredients of a drink, their response was unwarranted and unprofessional, as if I had asked them to open the register.
Also they need to take the "dine in" option off the Google listing
Atmosphere: 1
Food: 1
Service: 1
Hawa Touray
Do not come here. These employees don’t know what they’re doing and they only work there because they are closely related to the people recruiting them. My bagel is mad stale with barely any cream cheese. And yes I ordered it toasted. Who tf would use cream cheese and put mad ode cream cheese in the hole, then leave the rest? Mind you I told them my online order just for them to catch an attitude and say they never received it? Whole time the order was ready and they were just being airheads.
Food: 2
Service: 1
Maria G Morales
Takes forever to get your order. Even when you order ahead. Place is dirty too.
Atmosphere: 2
Food: 4
Service: 2
B
Went to get ice cream and the man who was serving me wiped his nose with his bare hand and tried to continue serving me, i kindly asked him to wash his hands. He got upset and rinsed one hand with only water, when I asked him to use soap he got even more upset and told me to get a refund, as a person who works in food service (with a food handler's card) this is extremely unacceptable and down right disgusting. This is why it's so important to require having a good safety card because he can easily get anyone sick. I will never come to this DD location ever again!
I order a half dozen on mobile and it came in no box and the donuts were all squished
Atmosphere: 1
Food: 1
Service: 1
Extremely lazy workers who don't listen and mess up your orders especially in the evenings. No matter if you go in person or order online they're always messing up the food and act like they don't want to work here. The donuts are always stale, and for some reason whenever you order on mobile they NEVER have what you ordered so you have to substitute it with something else and can't get a refund. I also had this weird situation where i ordered a 6 dollar meal and the worker there only gave me the coffee and hashbrowns because the sandwich wasn't halal and wouldn't just give me a refund.
Atmosphere: 1
Food: 1
Service: 1
They are homeless people lay on the floor or begging for change they give you one napkin when you just sat here and pay $10 for a drink. You gotta ask for a straw. They’re rude in there and it smell weird.
This location gets worst by the day . On multiple occasions I’ve mobile ordered and the food is never up to par. The service is terrible. Lastly the atmosphere is not welcoming at all. STOP hiring people that DO NOT want to work to serve the clients. Tired of investing my hard earned money into this company for it to not even be appreciate by the workers. Today I ordered the new holiday sandwich , a cookie butter latte, and hashbrowns. I get back home and the sandwich is barely hot and the hashbrowns are MISSING! Seems like you have to degrade workers for them to treat your order with the decency it’s entitled to as soon as it’s placed. Hire people that actually want to work or shut this location down.
Atmosphere: 1
Food: 1
Service: 1
It’s unclear to me why we download these apps to accumulate rewards and the employees won’t even ask us if we have a reward card to scan. I don’t understand it. I’ll say it again customer service these days is horrible. When I worked customer service I asked every customer if they had a reward card.
Atmosphere: 2
Food: 2
Service: 2
The staff are beyond ignorant. They don’t follow clear written instructions. They literally will confirm and repeat your entire order just to mess it up completely. Makes no sense. If you ask for something toasted, it will not happen half the time. It’s just still food, dirty environment, confused, and rude staff. Like how do you have an entire attitude because you lack comprehension. Ordering from Uber eats it’s the same thing you give them instructions on how you want your food prepared whether it’s toasted warmed up or specific item and it’s completely opposite. I will never be going here or ordering from here again. On top of that, theyre constantly are getting the store vandalize or assaulted or some insane amount of drama happening there. It’s a terrible place that needs to be closed down permanently. They need to reopen the one back on Bruckner Boulevard and close this one down immediately.
Atmosphere: 1
Food: 1
Service: 1
Horrible by no fault of the staff but the environment itself. Absolutely nightmarish location. Fights, chaos and havoc breaking loose all throughout the day. I feel bad for the staff working in such a dangerous environment. Being across the street from the police doesn’t even help. They can’t even get orders correct because they need to manage being berated by aggressive customers fighting teenagers.
Atmosphere: 1
Food: 1
Service: 2
I noticed they always mess up orders and hash brown are hard
I noticed they always mess up orders and hash brown are hard
My mobile order took longer than usual and my drink tasted like rusted metal and my croissant could probably be used as a hammer. I feel so disgusted after ingesting that
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
The workers took 20 minutes to retrieve my mobile order, got my order wrong, and gave me a hard, barely chewable bagel. I do not recommend this place at all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel with Cream Cheese Spread
This place is going to be needed to shut down. While waiting in line, I saw a roach run across the floor, that's bad enough, but also they took away the seating so no one can at least sit and stir the coffee for a little bit. I understand you don't want loitering, but that's what signs are for. The restroom: I asked to use the restrooms, I made a purchase. They told me no. There's no sign on the door saying broken. A lock mechanism with push buttons is on an unlabeled door. So is it really broken? Or you just don't want outside people using it.
Also, the service is terrible. The staff is rude, too. When I asked a simple question about the ingredients of a drink, their response was unwarranted and unprofessional, as if I had asked them to open the register.
Also they need to take the "dine in" option off the Google listing
Atmosphere: 1
Food: 1
Service: 1
Do not come here. These employees don’t know what they’re doing and they only work there because they are closely related to the people recruiting them. My bagel is mad stale with barely any cream cheese. And yes I ordered it toasted. Who tf would use cream cheese and put mad ode cream cheese in the hole, then leave the rest? Mind you I told them my online order just for them to catch an attitude and say they never received it? Whole time the order was ready and they were just being airheads.
Food: 2
Service: 1
Takes forever to get your order. Even when you order ahead. Place is dirty too.
Atmosphere: 2
Food: 4
Service: 2
Went to get ice cream and the man who was serving me wiped his nose with his bare hand and tried to continue serving me, i kindly asked him to wash his hands. He got upset and rinsed one hand with only water, when I asked him to use soap he got even more upset and told me to get a refund, as a person who works in food service (with a food handler's card) this is extremely unacceptable and down right disgusting. This is why it's so important to require having a good safety card because he can easily get anyone sick. I will never come to this DD location ever again!
Atmosphere: 1
Food: 1
Service: 1
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