El Caridad Burnside Restaurant

Terrible customer service, I walk-in asked for a medium plate. She had an attitude and look at me funny. Told her I wanted rice and beans with stew chicken too go, as I handed her $20 dollars to the lady she snatched the money sucking her teeth’s and when I received my changes she threw onto the counter than walk off. In my personal opinion it felt very very racist.

I like it

Very good food really good pernil and baked chicken also try their boneless chicken with fried plantains really good with a side of avocado you'll thank me later.

Excellent, worth eating here. The food is very good and the place is clean.

BUYERS BE AWARE . This Restaurant charges tax on food , you will be charged taxes if you use card and cash . Sale taxes will be applied to all purchases made with card or cash . two mini thres Golpes that cost $7 each for breakfast I ended paying $15.90 cent . ridiculous. Stay away if you can . Super expensive, greedy owners .

Horrible experience for picking up food.
It was just 1 item dominican soup waited 50 minutes to get that.
The lady intentionally did this. Racist ones.

Food: 1

Service: 1

Very nice place, excellent food and friendly people

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bistec Encebollado Moro De Habichuela Negra Y Plàtano Maduro

I am writing to express my disappointment with a recent experience at your establishment. As a loyal customer who has supported your restaurant since its opening, I felt compelled to share my concerns.

On 12/30/2024 approximately 615PM, I visited the restaurant with my mother and encountered an issue with the policy regarding mini lunch orders. We were initially refused service at a table by a manager with blonde hair and glasses. The refusal appeared to be due to the fact that we ordered mini lunches, which I later noticed is noted in a very small sign as being “to-go only.”

While I understand the importance of adhering to policies, the interaction felt unnecessarily harsh. The manager’s demeanor seemed unwelcoming, and her attitude gave the impression she was upset. The staff appeared uncomfortable trying to accommodate us, which made the situation more awkward.

Fortunately, Cesilia stepped in and treated us with excellent service, allowing us to share the mini lunch at the table. Her professionalism and kindness were greatly appreciated and salvaged an otherwise unpleasant experience.

As a regular patron, I value your restaurant and the quality service you usually provide. However, I believe there’s room for improvement in how policies are communicated and enforced, especially with long-time customers. A more visible sign about the “to-go only” policy and a courteous explanation from the staff could make all the difference.

Thank you for taking the time to consider my feedback. I hope this will help enhance the experience for all customers.

Atmosphere: 1

Food: 4

Service: 1

I ordered through Uber eats and had a horrible experience with this restaurant. I ordered a side of rice and beans which was initially $12. I wanted a large portion of both rice and beans but in order to get a large, it was an extra $15. I decided to add it on hoping to get a large quantity for the additional price making it a total of $27.00 for the rice and beans only, this total did not include uber taxes, delivery fees, service fees and etc. I waited about 45 minutes for my order and I could not express the level of disappointment I felt when I received the order. 1st, I DID NOT receive ANY beans at all which baffled me because the order literally was only for rice and beans. 2nd, I received this personal sized tray of old reheated white rice. I paid $15 extra dollars for a LARGE. So they wanted me to pay $27.00 for this little portion of rice with no beans? Funny restaurant and funny service. I won't order from here again and if anybody ask me why, I'll show them the following picture and let them know the restaurant tried to charge me $27.00 for the rice only. Smh, at the audacity.

Food: 1

Service: 1

Good service

Kid-friendliness: It had lots of hi~chairs & a kids menu !

Atmosphere: 4

Food: 5

Service: 4

Excellent

I didn't like the pigeon peas, it wasn't cooked with fresh rice and the mixed salad had a piece of whole carrot.

Service: 2

Their mangu is the best I ever had

Excellent service and the food is delicious! An impeccable and quiet place. I recommend it one hundred percent!The food is delicious and the service and attention is excellent! The place is neat clean and very peaceful. I recommend one hundred percent!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moro, Bistec Salteado

Love this Restaurant. There food is well seasoned. Variety of dishes. Can sit and eat. Or take home. CS good. All types of payments accepted.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Pollo Soup, Mondongo Soup, Arroz Con Camarones with Rice Served with Choice of Side