Terrible customer services. 1 hr and 20 minutes waiting and no communication.
Atmosphere: 1
Food: 1
Service: 1
Aleesha R.
The Food is OKAY drinks are expensive and the quality of the drinks is subpar to say in the least
walter silva
The service was horrible, over priced lunch. $80 for a small steak encebollado and tostones- make sure to check your receipt. They include their own tip.
Atmosphere: 2
Food: 1
Service: 1
Genesis G.
I ordered some lunches. One of which included their baked chicken. The chicken was so dry and hard. It felt and tasted as if it was sitting there since the morning. It also came warm. The beans were a bit watered down. And to top it off, they don't come to your door, you have to come meet them at the lobby.
april irons
Waited 2 hrs for cold food. I sent it back twice. And still it was cold. I told them forget it I don’t want it. Still got charged for food I didn’t even touch. Then they tried to charge me for food I never got. I m so disappointed I traveled 5 hrs to celebrate my grandmother’s 80th birthday. For me not to eat and still get charged. Then on top of it the server had the worst attitude. If I can give it 0 stars I would.
Atmosphere: 2
Food: 1
Service: 1
Jenn Roman
Took my GMA here for her 80th bday party this sat had reservations and all, grant it, it was only 2 servers but most of my party never received food and the other half of the party food was cold they never tried to come back out with hot food nor plates that ppl never received kids didn't receive food drinks was nasty a can of soda was 5 bucks just a horrible experience and everyone is not from the city so ppl drove for this and we didn't receive a sorry just attitude all the way around the suckiest service ever
Atmosphere: 3
Food: 1
Service: 1
Shavon
The best sancocho I have had from a restaurant. The steak and grilled ? chicken. Oddly, I am not fond of their beans. I wish the steak had onions and peppers. Wi)l return.
Food: 5
Service: 4
Recommended dishes: Steak and Onions
Lorena Rosado
I ordered a lunch with a side salad and the salad was soggy and old.
Atmosphere: 2
Food: 2
Service: 2
The R.B.L Family
Food was nasty! Rice was hard beans were not tasty and meat was nasty also food was cold the manager is rude and nasty, manager stated “if the food was cold you should have asked for a new order” we asked for a discount and she stated that. Very nasty service never again and also they talk to their other workers about you since the moment you step in
Atmosphere: 1
Food: 1
Service: 1
Que
I dont know about the atmosphere because I've never fined in,. The delivery service was super fast and the driver was very polite. However the order was incorrect because the website and the paper menu don't match. I ordered based off of the website menu because i dnt have a paper menu and got the wrong food. I dont know what it tasted like because I didn't eat it.
the food is fine... the service is horrible, nobody has hospitality in that place. They don’t know how to treat a customer... everyone looks angry and moody.
Jerry Dejesus
The food is garbage. The beans had no flavor The chicken was dry. The service sucks...I was the only person there with 3 women behind the counter and all they did was talk to each other and act like they were busy. This place sucks. Don't waste your money...
Atmosphere: 1
Food: 1
Service: 1
Argenis Rodriguez
This beautiful place is my favorite in NY. The employees are very accommodating and above all the atmosphere is the best. Thank you Soranlly the host for such a good service. I recommend it 100%.
Fatima Pujols
First of all, the music was too loud for such an early time of the day. Second, the service is really bad. And third, and most important, the worst food I had ever tasted.On top of that, their prices are too high for the quality of food and service they provided.
Atmosphere: 1
Food: 1
Service: 2
Ashery Pinares
The food is so delicious and the lady was really nice to me.
Terrible customer services. 1 hr and 20 minutes waiting and no communication.
Atmosphere: 1
Food: 1
Service: 1
The Food is OKAY drinks are expensive and the quality of the drinks is subpar to say in the least
The service was horrible, over priced lunch. $80 for a small steak encebollado and tostones- make sure to check your receipt. They include their own tip.
Atmosphere: 2
Food: 1
Service: 1
I ordered some lunches. One of which included their baked chicken. The chicken was so dry and hard. It felt and tasted as if it was sitting there since the morning. It also came warm. The beans were a bit watered down. And to top it off, they don't come to your door, you have to come meet them at the lobby.
Waited 2 hrs for cold food. I sent it back twice. And still it was cold. I told them forget it I don’t want it. Still got charged for food I didn’t even touch. Then they tried to charge me for food I never got. I m so disappointed I traveled 5 hrs to celebrate my grandmother’s 80th birthday. For me not to eat and still get charged. Then on top of it the server had the worst attitude. If I can give it 0 stars I would.
Atmosphere: 2
Food: 1
Service: 1
Took my GMA here for her 80th bday party this sat had reservations and all, grant it, it was only 2 servers but most of my party never received food and the other half of the party food was cold they never tried to come back out with hot food nor plates that ppl never received kids didn't receive food drinks was nasty a can of soda was 5 bucks just a horrible experience and everyone is not from the city so ppl drove for this and we didn't receive a sorry just attitude all the way around the suckiest service ever
Atmosphere: 3
Food: 1
Service: 1
The best sancocho I have had from a restaurant. The steak and grilled ? chicken. Oddly, I am not fond of their beans. I wish the steak had onions and peppers. Wi)l return.
Food: 5
Service: 4
Recommended dishes: Steak and Onions
I ordered a lunch with a side salad and the salad was soggy and old.
Atmosphere: 2
Food: 2
Service: 2
Food was nasty! Rice was hard beans were not tasty and meat was nasty also food was cold the manager is rude and nasty, manager stated “if the food was cold you should have asked for a new order” we asked for a discount and she stated that. Very nasty service never again and also they talk to their other workers about you since the moment you step in
Atmosphere: 1
Food: 1
Service: 1
I dont know about the atmosphere because I've never fined in,. The delivery service was super fast and the driver was very polite. However the order was incorrect because the website and the paper menu don't match. I ordered based off of the website menu because i dnt have a paper menu and got the wrong food. I dont know what it tasted like because I didn't eat it.
Restaurantji Recommends
the food is fine... the service is horrible, nobody has hospitality in that place. They don’t know how to treat a customer... everyone looks angry and moody.
The food is garbage. The beans had no flavor The chicken was dry. The service sucks...I was the only person there with 3 women behind the counter and all they did was talk to each other and act like they were busy. This place sucks. Don't waste your money...
Atmosphere: 1
Food: 1
Service: 1
This beautiful place is my favorite in NY. The employees are very accommodating and above all the atmosphere is the best. Thank you Soranlly the host for such a good service. I recommend it 100%.
First of all, the music was too loud for such an early time of the day. Second, the service is really bad. And third, and most important, the worst food I had ever tasted.On top of that, their prices are too high for the quality of food and service they provided.
Atmosphere: 1
Food: 1
Service: 2
The food is so delicious and the lady was really nice to me.