I am writing this review to express my dissatisfaction with the service I have received at this establishment on several occasions. Although the food is good, I have experienced several issues that have led me to question the quality of service and the integrity of your business. First, on a previous occasion, I purchased food from your establishment and upon opening the package, I noticed that the food was spoiled, specifically that it was “expired.” This was especially concerning since I had purchased the food the same day. Also, on another occasion, your establishment overcharged me, specifically $10-12 more than I was supposed to pay. Although I was offered a free plate on the next visit as compensation, I was not given my money back and it seemed like an attempt to justify the mistake. Recently, I visited your establishment again and ordered a Salchipapa. However, I was told that there were no sausages and that they could only give me the potatoes. I agreed and paid, but was surprised to be given a small plate, different from the one given to a lady who purchased before me. I was also denied a receipt for payment, claiming that I should have asked for it. However, I believe it is the business's obligation to give it to me without me asking. Overall, I have noticed that the quality of service and integrity of this business has declined over time. While the food is good, the service and customer service are poor. In short, I would give your establishment a 2 star rating. The food is good, but the service and customer service are poor. I hope you take steps to address these issues and improve the quality of service at this establishment.
Food: 2
Service: 2
Devan Maldonado
HORRIBLE experience! I found a longg black hair in the middle of my rice . Not to mention the chicken was EXTREMELY salty ! I contacted the restaurant to inform them and I was put on hold and got the phone hung up on me . I called back , an the woman on the phone was extremely rude and said to take up with the boss tomorrow because she is closing in 10 mins . Super unprofessional, this place will never get a dollar out of me again !
I am writing this review to express my dissatisfaction with the service I have received at this establishment on several occasions. Although the food is good, I have experienced several issues that have led me to question the quality of service and the integrity of your business. First, on a previous occasion, I purchased food from your establishment and upon opening the package, I noticed that the food was spoiled, specifically that it was “expired.” This was especially concerning since I had purchased the food the same day. Also, on another occasion, your establishment overcharged me, specifically $10-12 more than I was supposed to pay. Although I was offered a free plate on the next visit as compensation, I was not given my money back and it seemed like an attempt to justify the mistake. Recently, I visited your establishment again and ordered a Salchipapa. However, I was told that there were no sausages and that they could only give me the potatoes. I agreed and paid, but was surprised to be given a small plate, different from the one given to a lady who purchased before me. I was also denied a receipt for payment, claiming that I should have asked for it. However, I believe it is the business's obligation to give it to me without me asking. Overall, I have noticed that the quality of service and integrity of this business has declined over time. While the food is good, the service and customer service are poor. In short, I would give your establishment a 2 star rating. The food is good, but the service and customer service are poor. I hope you take steps to address these issues and improve the quality of service at this establishment.
Food: 2
Service: 2
HORRIBLE experience! I found a longg black hair in the middle of my rice . Not to mention the chicken was EXTREMELY salty ! I contacted the restaurant to inform them and I was put on hold and got the phone hung up on me . I called back , an the woman on the phone was extremely rude and said to take up with the boss tomorrow because she is closing in 10 mins . Super unprofessional, this place will never get a dollar out of me again !
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