So the BTS happy meal toys came out this week and I wanted to buy two for my daughter. She said she didn’t want the food just the toy so I was ok. So I walk up to cashier Christopher and asked him for only the toy. He told me I must buy the food so I agreed, but before I do I wanted the manager Jamie to confirm if that was true. She politely told me yes you must buy the meal and I agreed. I told Christopher that I would buy the happy meal but I just want the toy. He can trash the food or give it to someone. He caught an attitude and yelled “ Ms you need to buy the meal”!!! I explained to him as slowly as I could that I am going to buy the meal but just trash the food. Instead of just saying ok and keep quiet he continued and said “ to honest I don’t care what you do with it”. I just told him “ sir as someone who was on the other side of customer service there are curtain words you shouldn’t say to customers that can get you in trouble ”. He continued and said “ I do what I want when I want” as if his parents owned this McDonald’s. I just said can you get your manager again. I had my credit card out but i decided to change my mind due to his attitude but because I was near the sensor he proceeded to check me out for two happy meals before I can talk to the manager. I noticed nobody was behind me and a receipt came out and I told him I didn’t pay for anything yet and he held the receipt. I grabbed the second receipt and realized my credit card was charged. Mind you this was before the manager came back for the second time. The manager Jamie came back and I told her I would like a refund because of his attitude. She refunded me and while she’s doing it Christopher is engaging a conversation about me to the non uniform wearing security guard in the store about me in front of me . Jamie didn’t tell Christopher to go in the back while she handle the situation he just really thought he can say whatever. The child clearly has no manners or education. Hey Chris stay in school and better yourself because if you don’t you’re just going end up staying a miserable person with a stink attitude.
Atmosphere: 1
Food: 1
Service: 1
Jenniffer Bonifacio
Easily the worst mc Donald’s in the Bronx, AND the slowest. Thankfully they always get my drink right but other than that.. trash!!
Atmosphere: 1
Food: 3
Service: 1
Arturo Grey
The food at McDonald’s is okay, and the place is sometimes clean. The drive-thru and surrounding area can get pretty busy and noisy, with a lot of homeless people nearby. It’s not always the chilliest spot, but it’s convenient.
Atmosphere: 2
Food: 5
Service: 4
Nelson
Workers twerking instead of getting orders out. Manager filming a worker dancing while I’m waiting 10 minutes for my food. Only for the mcChicken to be missing from my order. These people have no respect & make Dominicans look bad. Plz get new management & straighten these employees. It’s ridiculous I’ve been going to this McDonald’s 10+ years & it’s never been this bad til now.
Atmosphere: 1
Food: 4
Service: 1
David Sky
How the hell y’all don’t have chicken nuggets, first it was the ice cream machine now it’s the chicken nuggets that they don’t have like what!!
Atmosphere: 2
Food: 1
Service: 2
Anthony Wilkerson
They think cuz you're black u don't understand Spanish. They're rude... smoothie machine is always turned off 1 1/2 hour b4 closing
Atmosphere: 1
Food: 3
Service: 1
Patrick Cruz (Patrick)
Worst McDonald’s I’ve ever been to. Why do they play the Reggaeton music so loud. I can barely hear myself think.
Atmosphere: 1
Food: 1
Service: 1
Alex Z
Waiting 15 mins for a medium coffee...
Atmosphere: 1
Service: 1
Ann
Lack of diversity and not enough movement when it comes to large crowds waiting for there order.
Food: 1
Femme Diva
This is the second time that we found Hair inside our burger. You guys need to do better stop running your mouth wear hair nets and stop acting dirty. You guys are playing with people’s food and making people sick.
This mc Donald's is the best location I'm the area.the food is fresh it's clean and no weirdos ??????????
Emie
Even though there are some bad reviews of this Mcdonald’s, when i came here on a Friday afternoon, everything went smoothly. I went to one of the tablets to make my order, got my ticket, and went up to the cashier. The nice lady was really kind to attend me. I got a medium big mac meal. I only had to wait 5 minutes for my order to be done! There was also not that many people around 2 pm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, McDonald's Big Mac, Big Mac, French Fries
Edith Martinez
It's the first time I've gone and the truth is I didn't like it very much because the bathroom is damaged, they don't have toilet paper and besides, the staff wasn't very friendly, so to speak, because the truth is that one goes to buy, not to get a gift, it's the last time I buy, I hope they can fix the bathroom and the staff because the truth is one expects a good greeting
Bryan Aguila
They always have Spanish music to max volume and it drives customers away on purpose. Last I remembered McDonalds has a default classic playlist, not the Latino Dominican radio station. Also they have terrible customer service.
So the BTS happy meal toys came out this week and I wanted to buy two for my daughter. She said she didn’t want the food just the toy so I was ok. So I walk up to cashier Christopher and asked him for only the toy. He told me I must buy the food so I agreed, but before I do I wanted the manager Jamie to confirm if that was true. She politely told me yes you must buy the meal and I agreed.
I told Christopher that I would buy the happy meal but I just want the toy. He can trash the food or give it to someone. He caught an attitude and yelled “ Ms you need to buy the meal”!!! I explained to him as slowly as I could that I am going to buy the meal but just trash the food. Instead of just saying ok and keep quiet he continued and said “ to honest I don’t care what you do with it”. I just told him “ sir as someone who was on the other side of customer service there are curtain words you shouldn’t say to customers that can get you in trouble ”. He continued and said “ I do what I want when I want” as if his parents owned this McDonald’s. I just said can you get your manager again.
I had my credit card out but i decided to change my mind due to his attitude but because I was near the sensor he proceeded to check me out for two happy meals before I can talk to the manager. I noticed nobody was behind me and a receipt came out and I told him I didn’t pay for anything yet and he held the receipt. I grabbed the second receipt and realized my credit card was charged. Mind you this was before the manager came back for the second time. The manager Jamie came back and I told her I would like a refund because of his attitude. She refunded me and while she’s doing it Christopher is engaging a conversation about me to the non uniform wearing security guard in the store about me in front of me . Jamie didn’t tell Christopher to go in the back while she handle the situation he just really thought he can say whatever. The child clearly has no manners or education. Hey Chris stay in school and better yourself because if you don’t you’re just going end up staying a miserable person with a stink attitude.
Atmosphere: 1
Food: 1
Service: 1
Easily the worst mc Donald’s in the Bronx, AND the slowest. Thankfully they always get my drink right but other than that.. trash!!
Atmosphere: 1
Food: 3
Service: 1
The food at McDonald’s is okay, and the place is sometimes clean. The drive-thru and surrounding area can get pretty busy and noisy, with a lot of homeless people nearby. It’s not always the chilliest spot, but it’s convenient.
Atmosphere: 2
Food: 5
Service: 4
Workers twerking instead of getting orders out. Manager filming a worker dancing while I’m waiting 10 minutes for my food. Only for the mcChicken to be missing from my order. These people have no respect & make Dominicans look bad. Plz get new management & straighten these employees. It’s ridiculous I’ve been going to this McDonald’s 10+ years & it’s never been this bad til now.
Atmosphere: 1
Food: 4
Service: 1
How the hell y’all don’t have chicken nuggets, first it was the ice cream machine now it’s the chicken nuggets that they don’t have like what!!
Atmosphere: 2
Food: 1
Service: 2
They think cuz you're black u don't understand Spanish. They're rude... smoothie machine is always turned off 1 1/2 hour b4 closing
Atmosphere: 1
Food: 3
Service: 1
Worst McDonald’s I’ve ever been to. Why do they play the Reggaeton music so loud. I can barely hear myself think.
Atmosphere: 1
Food: 1
Service: 1
Waiting 15 mins for a medium coffee...
Atmosphere: 1
Service: 1
Lack of diversity and not enough movement when it comes to large crowds waiting for there order.
Food: 1
This is the second time that we found Hair inside our burger. You guys need to do better stop running your mouth wear hair nets and stop acting dirty. You guys are playing with people’s food and making people sick.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This mc Donald's is the best location I'm the area.the food is fresh it's clean and no weirdos ??????????
Even though there are some bad reviews of this Mcdonald’s, when i came here on a Friday afternoon, everything went smoothly. I went to one of the tablets to make my order, got my ticket, and went up to the cashier. The nice lady was really kind to attend me. I got a medium big mac meal. I only had to wait 5 minutes for my order to be done! There was also not that many people around 2 pm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, McDonald's Big Mac, Big Mac, French Fries
It's the first time I've gone and the truth is I didn't like it very much because the bathroom is damaged, they don't have toilet paper and besides, the staff wasn't very friendly, so to speak, because the truth is that one goes to buy, not to get a gift, it's the last time I buy, I hope they can fix the bathroom and the staff because the truth is one expects a good greeting
They always have Spanish music to max volume and it drives customers away on purpose. Last I remembered McDonalds has a default classic playlist, not the Latino Dominican radio station. Also they have terrible customer service.
So good
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