I visited Mon Amour recently and was really disappointed with my experience. I ordered an iced chai latte with almond milk but after trying it they served me an iced latte. I proceeded to walk back to the cafe and I politely asked if they could clarify what I'm drink and please remake it, but to my surprise, the staff refused.
I understand mistakes happen, but the lack of willingness to correct the error was really frustrating. As a small business owner myself customer service is just as important as the quality. This experience left me annoyed that I wasted my money on a drink I had to throw out and tipped staff who were extremely rude.
Atmosphere: 4
Food: 1
Service: 1
Giovanna Jenkins-Walden
Perfect and delicious coffee! What is not like about this place ? Alex is amazing
Atmosphere: 5
Food: 5
Service: 5
JAVIER BENAVENT LLOPIS
I used to love this place. I always have ordered the same and it was a good experience but not today. The lady and guy who are in today are the most unprofessional people I have ever encountered. The whole time talking between them and they didn't even have face me. Also I have ordered a croissant with cheese, egg, turkey and greens but the green never got in. I am very good with tips but I gave nothing. I'll never come back. I don't plan to return in my life. The two employees have not even looked at my face. I have had to call them to be attended to even though the place was empty because they were chatting among themselves. I have ordered a croissant with turkey, egg, cheese and lettuce and the lettuce never arrived. I usually tip 30% but I haven't given them a cent. Bad attention. I'm not going back while those couple of employees are there.
Atmosphere: 1
Food: 2
Service: 1
Vaishnavh Nagarajan
Fast service, pretty good coffee (great latte art)
Atmosphere: 5
Food: 5
Service: 5
Kenya Villamar
Best service, best coffe, reasonable prices I love the almond croissants from there, better that the Starbucks coffe ones.
Atmosphere: 5
Food: 5
Service: 5
Klea Musta
Always my go-to!
Atmosphere: 5
Food: 5
Service: 5
Katherine Larrequi
My niece wanted a specialized ice coffee from this location. She claims that it's delicious. I'm am simply and wanted just black coffee. The service staff need customer service training. You are told that you need to get your own sugar. napkins need to be requested.
Atmosphere: 3
Food: 3
Service: 2
Jessie
The best coffee! Starbucks who? Definitely a hidden gem.
Food: 5
Jesi Vega
This place is totally a hidden gem. My dad lives less than a mile away and hadn't even noticed it was here until I found it on Google and brought him here. Not only was the breakfast and espresso top notch but the owner was so kind when I lost my wallet that day and went out of her way to search her security footage to see if she could help me find it. Being here made me feel so at home and happy to be visiting my old neighborhood.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant, Croissant Egg Sandwich Special
Sishel
This place is like an espresso oasis! Even my coffee nerd of a husband loves their drinks. The staff is very attentive, and the barista surprised us with very cute latte art :) The food is yum and the atmosphere is very pleasant.
We love this place their coffee is bomb and it’s so cute in there
Atmosphere: 5
Food: 5
Service: 5
Frank Garcia
If you don’t tip you will not get good service. I simply come to get a croissant WITH butter and a coffee, this is the 3rd TIME IN A ROW I did not get any butter, it must be because I did not tip, I pickup and go it’s a $4 croissant you really expect a tip? The times I brought cash I actually did tip and my order came as promised. This is a coffee shop not a bar I’m not looking to spend a fortune on a coffee and a croissant.
Atmosphere: 1
Food: 1
Service: 1
B. Aidara
I dined here with one of my best friends and I absolutely loved it. The service was top notch as were the products sold. My friend and I ordered Rose, an almond croissant, a croissant sandwich and a meal containing eggs and potatoes (I do not recall as this was back in March). While I do not recall the exact order, I clearly remember that I was satisfied with the quality of the pastries and croissant. The Rose was delicious and my cappuccino was legitimate. The atmosphere was international and comfortable. You could work or study here and you could dine here with friends. I felt safe and comfortable and would happily return. The prices were great and the owner, who works at the cafe, was kind. I loved every bit of my experience and highly recommend it to others.
Atmosphere: 5
Food: 5
Service: 5
Chelsea Brisson
Delicious with a great atmosphere.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Caprese
Rony Rodriguez
What truly sets Mon Amour apart is its warm and attentive service. The staff's passion for food and drink shines through in their recommendations and eagerness to create a memorable dining experience. Overall, Mon Amour Coffee & Wine is a hidden gem that offers a delightful home welcoming experience Whether you're a coffee aficionado, wine lover, or simply seeking a cozy spot to unwind, Mon Amour promises a culinary journey that delights the senses. Just want to also add how great the owner treats the customers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Chicken Flatbread, Turkey Egg & Cheese on a Croissant W
I visited Mon Amour recently and was really disappointed with my experience. I ordered an iced chai latte with almond milk but after trying it they served me an iced latte. I proceeded to walk back to the cafe and I politely asked if they could clarify what I'm drink and please remake it, but to my surprise, the staff refused.
I understand mistakes happen, but the lack of willingness to correct the error was really frustrating. As a small business owner myself customer service is just as important as the quality. This experience left me annoyed that I wasted my money on a drink I had to throw out and tipped staff who were extremely rude.
Atmosphere: 4
Food: 1
Service: 1
Perfect and delicious coffee! What is not like about this place ? Alex is amazing
Atmosphere: 5
Food: 5
Service: 5
I used to love this place.
I always have ordered the same and it was a good experience but not today.
The lady and guy who are in today are the most unprofessional people I have ever encountered. The whole time talking between them and they didn't even have face me. Also I have ordered a croissant with cheese, egg, turkey and greens but the green never got in.
I am very good with tips but I gave nothing.
I'll never come back.
I don't plan to return in my life.
The two employees have not even looked at my face. I have had to call them to be attended to even though the place was empty because they were chatting among themselves.
I have ordered a croissant with turkey, egg, cheese and lettuce and the lettuce never arrived. I usually tip 30% but I haven't given them a cent. Bad attention. I'm not going back while those couple of employees are there.
Atmosphere: 1
Food: 2
Service: 1
Fast service, pretty good coffee (great latte art)
Atmosphere: 5
Food: 5
Service: 5
Best service, best coffe, reasonable prices I love the almond croissants from there, better that the Starbucks coffe ones.
Atmosphere: 5
Food: 5
Service: 5
Always my go-to!
Atmosphere: 5
Food: 5
Service: 5
My niece wanted a specialized ice coffee from this location. She claims that it's delicious. I'm am simply and wanted just black coffee. The service staff need customer service training. You are told that you need to get your own sugar. napkins need to be requested.
Atmosphere: 3
Food: 3
Service: 2
The best coffee! Starbucks who? Definitely a hidden gem.
Food: 5
This place is totally a hidden gem. My dad lives less than a mile away and hadn't even noticed it was here until I found it on Google and brought him here. Not only was the breakfast and espresso top notch but the owner was so kind when I lost my wallet that day and went out of her way to search her security footage to see if she could help me find it. Being here made me feel so at home and happy to be visiting my old neighborhood.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant, Croissant Egg Sandwich Special
This place is like an espresso oasis! Even my coffee nerd of a husband loves their drinks. The staff is very attentive, and the barista surprised us with very cute latte art :)
The food is yum and the atmosphere is very pleasant.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
We love this place their coffee is bomb and it’s so cute in there
Atmosphere: 5
Food: 5
Service: 5
If you don’t tip you will not get good service. I simply come to get a croissant WITH butter and a coffee, this is the 3rd TIME IN A ROW I did not get any butter, it must be because I did not tip, I pickup and go it’s a $4 croissant you really expect a tip? The times I brought cash I actually did tip and my order came as promised. This is a coffee shop not a bar I’m not looking to spend a fortune on a coffee and a croissant.
Atmosphere: 1
Food: 1
Service: 1
I dined here with one of my best friends and I absolutely loved it. The service was top notch as were the products sold. My friend and I ordered Rose, an almond croissant, a croissant sandwich and a meal containing eggs and potatoes (I do not recall as this was back in March). While I do not recall the exact order, I clearly remember that I was satisfied with the quality of the pastries and croissant. The Rose was delicious and my cappuccino was legitimate. The atmosphere was international and comfortable. You could work or study here and you could dine here with friends. I felt safe and comfortable and would happily return. The prices were great and the owner, who works at the cafe, was kind. I loved every bit of my experience and highly recommend it to others.
Atmosphere: 5
Food: 5
Service: 5
Delicious with a great atmosphere.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Caprese
What truly sets Mon Amour apart is its warm and attentive service. The staff's passion for food and drink shines through in their recommendations and eagerness to create a memorable dining experience. Overall, Mon Amour Coffee & Wine is a hidden gem that offers a delightful home welcoming experience Whether you're a coffee aficionado, wine lover, or simply seeking a cozy spot to unwind, Mon Amour promises a culinary journey that delights the senses. Just want to also add how great the owner treats the customers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Chicken Flatbread, Turkey Egg & Cheese on a Croissant W
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