Do better, hair in my food my drink tastes like soap thanks for the waste of time & money
Atmosphere: 1
Food: 1
Service: 1
Bella Belle
Terrible experience. I was waiting in line when a man walked in, skipped ahead, and started ordering. The cashier, who saw everything, said nothing. When I spoke up, she walked away. Then, the general manager, Steven, came out, looked right at me, and still took the other customer’s order, completely ignoring me. When I confronted him, he dismissed me with, "Well, I can take your order after." No apology, no acknowledgment—just blatant disrespect. This level of unprofessionalism is unacceptable, especially from management!!! I expect Panera to address this immediately and follow up on how it’s being handled. The reviews below state this store is a problem!
Service: 1
AY D
I am concerned about the possibility of an earring falling into my food. I understand staffing shortages exist, but these children require professional ethics training.
Atmosphere: 4
Food: 2
Service: 3
Jay Homme (JHL)
I love the food but the service crew lacks a sense of customer service. Unless you shout what you need they don’t bother to even say ‘hello.’
Atmosphere: 3
Food: 5
Service: 3
yasin a
I ordered the whole french ciabbatta dipper and a order of hearty fireside chilli.The sandwich had little portions amount of steak and cheese inside very lousy made and the hearty chilli in the bowl was less then half the bowl and i ordered a whole bowl amount. The whole order had no taste and over priced for the portions that was made. Most of the tables were dirty no one to clean the tables i had to clean my own table to sit at and eat very sad service.
Atmosphere: 1
Food: 1
Service: 1
Derick canto
You don’t get greeted at all. I work In retail and that’s something that is a must. Just say hi… not that hard. On top of that god forbid you go over to the other side to pick up your order like I do at every other Panera you get an attitude and told we pick up orders in the front even though the food is not there but marked ready for pickup. Why does bay plaza seems to lack good service?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
shenelle
Always messed up my order when I finally asked them to make my Sandwich like I ordered it piercing boy tried to start an argument while the lady before was nothing but helpful customer service is lacking, doubtful I’d be back anytime soon
Atmosphere: 1
Food: 3
Service: 1
Lucky Li
In chicken soup no chicken. For soup you have to wait 10-15 min with no line. After 10 min manager help me. Thanks.
Food: 4
Service: 3
Andrea Sullivan
Ordered uber eats brocolli soup so good 👍
Food: 5
Edmarie Brown
My daughter and I went for lunch the cashier was very nasty. My sandwich the vegetable was old I take it back to the server the manager was upset lots of attitude. I asked for hot sandwich and I get cold sandwiches.The soups was so cold.
It's a good place to sit, eat, and work from your laptop. However, people will come up to you, trying to sell you things and potentially scam you.
sadie
Spoke to the manager Steven about our missing order and how sloppy and mixed up the orders were because obviously his staff can read and follow directions! Didn’t even out of courtesy offered a solution! Staff and management are horrible !
Food: 1
Service: 1
Cel Ro
THIS PANERA BREAD ITS VERY UNSANITARY. Also, my husband bought a chicken wild rice soup, and it had a piece of plastic in it!
Atmosphere: 1
Food: 1
Service: 1
Dee Cee
So, I spent $30 for a soup, sandwich and drink.... but waited almost 1 hour for my food.... The cashier was rude but overwhelmed, so I guess that to be expected?
Also I'm thinking ? that's too much money for anyone one person to spend on "fast food" for Panera Bread not to be appropriately staffed and customers appropriately serviced.
Do better, hair in my food my drink tastes like soap thanks for the waste of time & money
Atmosphere: 1
Food: 1
Service: 1
Terrible experience. I was waiting in line when a man walked in, skipped ahead, and started ordering. The cashier, who saw everything, said nothing. When I spoke up, she walked away. Then, the general manager, Steven, came out, looked right at me, and still took the other customer’s order, completely ignoring me. When I confronted him, he dismissed me with, "Well, I can take your order after." No apology, no acknowledgment—just blatant disrespect.
This level of unprofessionalism is unacceptable, especially from management!!! I expect Panera to address this immediately and follow up on how it’s being handled. The reviews below state this store is a problem!
Service: 1
I am concerned about the possibility of an earring falling into my food. I understand staffing shortages exist, but these children require professional ethics training.
Atmosphere: 4
Food: 2
Service: 3
I love the food but the service crew lacks a sense of customer service. Unless you shout what you need they don’t bother to even say ‘hello.’
Atmosphere: 3
Food: 5
Service: 3
I ordered the whole french ciabbatta dipper and a order of hearty fireside chilli.The sandwich had little portions amount of steak and cheese inside very lousy made and the hearty chilli in the bowl was less then half the bowl and i ordered a whole bowl amount. The whole order had no taste and over priced for the portions that was made. Most of the tables were dirty no one to clean the tables i had to clean my own table to sit at and eat very sad service.
Atmosphere: 1
Food: 1
Service: 1
You don’t get greeted at all. I work In retail and that’s something that is a must. Just say hi… not that hard. On top of that god forbid you go over to the other side to pick up your order like I do at every other Panera you get an attitude and told we pick up orders in the front even though the food is not there but marked ready for pickup. Why does bay plaza seems to lack good service?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Always messed up my order when I finally asked them to make my Sandwich like I ordered it piercing boy tried to start an argument while the lady before was nothing but helpful customer service is lacking, doubtful I’d be back anytime soon
Atmosphere: 1
Food: 3
Service: 1
In chicken soup no chicken. For soup you have to wait 10-15 min with no line.
After 10 min manager help me. Thanks.
Food: 4
Service: 3
Ordered uber eats brocolli soup so good 👍
Food: 5
My daughter and I went for lunch the cashier was very nasty. My sandwich the vegetable was old I take it back to the server the manager was upset lots of attitude. I asked for hot sandwich and I get cold sandwiches.The soups was so cold.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup, Chicken Sandwich
Restaurantji Recommends
I love panera's food. It's tasty and satisfying. But, every time I go there the floors and the bathroom are dirty. WHY?
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Bear Claw, Broccoli Cheddar Soup, Fuji Apple Chicken Salad, Chicken Sandwich, Toasted Garden Caprese
It's a good place to sit, eat, and work from your laptop. However, people will come up to you, trying to sell you things and potentially scam you.
Spoke to the manager Steven about our missing order and how sloppy and mixed up the orders were because obviously his staff can read and follow directions! Didn’t even out of courtesy offered a solution! Staff and management are horrible !
Food: 1
Service: 1
THIS PANERA BREAD ITS VERY UNSANITARY. Also, my husband bought a chicken wild rice soup, and it had a piece of plastic in it!
Atmosphere: 1
Food: 1
Service: 1
So, I spent $30 for a soup, sandwich and drink.... but waited almost 1 hour for my food.... The cashier was rude but overwhelmed, so I guess that to be expected?
Also I'm thinking ? that's too much money for anyone one person to spend on "fast food" for Panera Bread not to be appropriately staffed and customers appropriately serviced.
Greed is not good, nor was the meal?...
Atmosphere: 3
Food: 3
Service: 2
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