Small shop but delicious treats that will have you coming back. Worth the trip
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery, Tiramisu Cake
Alnjoom Stars
Fresh as always, š
Daine Fariz
Very disappointed with the cheesecake we ordered for our daughter's birthday. Initially we wanted the 10 inch and were told they would only be able to make the 7 inch. Now that I've had the cake, I wonder if this was because they didn't have sufficient ingredients. The texture of the cake was not heavy and dense as cheesecake is expected to be. Instead it was light and crumbled very easily....similar to what you would get from a regular vanilla cake. The taste of the cake was also off. Are they trying to scam their customers?
This was my first time ordering a cake from Sal and Doms. I decided to go with them because this is where my other family memebers have always bought their cakes. This will certainly be the last time.
Food: 1
Andy Kossowsky
All I can say is, WOW!!
K K
INCOMPETENT, UNPROFESSIONAL, HOSTILE! The cake collapsed and so did the professionalism. What followed was the most condescending and defensive interaction Iāve ever had with a business and that includes the the baker, Carlo writing me scathing emails accusing me of being āprejudicial and dishonestā for sharing my own experience! I had to block him because it was basically harassment and deflecting with performative victimhood!
I ordered a birthday cake that collapsed before it was even cut, had the wrong filling, and was slathered with an overwhelming amount of whipped cream. It was inedible. I politely emailed with photos, explained the issues, and brought the cake back in person. While I was given a refund, the owner Carlo chose to hide in the back instead of apologizing face-to-face. Initially, he told me on the phone that my initial 5 minute review ākept him up all night,ā but showed zero concern for how he ruined our celebration.
Rather than apologizing outright, he lectured me on ācake physics,ā talked over me about how long his bakery has existed, and blamed the issue on the cake not being ācooled in timeā, a problem he knew about but still sent out. He even claimed maybe my family just doesnāt like sweets, completely ignoring the fact that the cake didnāt meet the order specifications and fell apart.
What pushed this over the edge was his unhinged follow-up emails, where he doubled down instead of showing an ounce of accountability. He falsely claimed I lied, completely misrepresented the facts, and painted himself as the victim, all because I dared to post review with photos after receiving the refund. The refund was never contingent on me removing the review. To be clear, I decided to post this review because of his aggressive disrespectful behavior afterwards. His version of professionalism seems to be rage emailing a customer for telling the truth.
The elitism is also hard to ignore. When I first came to place the order, the woman at the counter acted like she was doing me a favor just by taking it. Her tone only changed when she realized I knew the Westchester nail salon she snobbishly name dropped. The way this bakery treats people varies depending on your name, your background, and whether they think you belong. Just check how they respond to reviews, polite and courteous to some, defensive and rude to others.
A refund doesnāt excuse poor service, condescension, and public gaslighting. Iāve been a customer here for decades and expected more. If Carlo had simply apologized sincerely and handled the situation professionally, this review wouldnāt exist. But his arrogance and lack of accountability speak louder than any cake ever could.
My advice? Spend your money somewhere that respects both the occasion and the customer. This place doesnāt.
Atmosphere: 1
Food: 1
Service: 1
Out Spoken
This place has been around for a long time, and it's slowly declining. I gave it two stars because their Tiramisu is delicious, but their cookies are like rocks with sprinkles. I spent 2 dollars on a large sprinkled cookie. I went to take a bite and I could have cracked a tooth. I banged it on my kitchen counter and it barely made crumbs. The cookie remained close to intact. Ask the girls behind the counter how long the cookies have been sitting there for before purchasing. My mistake for not doing so. If they say the same day, then they must use too much baking soda. Save your dentures or veneers folks! Be wary about them cookies.
Atmosphere: 2
Food: 2
Service: 2
Ara
The cookies are delicious and well enjoyed. However, the tiramisu was disappointing, especially for an Italian bakery. Barely there coffee flavor, dry lady fingers and although the frosting was nice, the cake was mostly frosting so after a few bites, itās sickening. Lots of other cake options are available so Iāll give them another try and pick up some more cookies while Iām there.
Sheryl WattsSmith
What a pleasure the staff are very friendly and helpful and the pastry's have gotten better. Just wish they were closer to me, only because the shops on Arthur Ave the staff are so nasty maybe it's because I'm not white and a tourist
dani g
Recently got the vanilla cake fed about 10 people, not too sweet, perfect and like $25 dollars I think which is great. If you are from the Bronx - their napoleon is actually better than artusos bakery, and they offer the little bite size portions of different types of desserts.
Bloodlust Raven
The best birthday cake by far, I have to thank Carlos for taking the order. I am just so happy its everything I wanted and so beautiful!!!!
Here we are again said I wouldn't shop here but thought we give them another shot..First time was a carrot cake that was all cream. The actual cake part was maybe 3/4 in thick the rest was all cream. When back for a strawberry short cake the word short really came into play because the cake was about 7-8 inches tall 6 inches was cream..Not sure what's happening to this place..but man has it gone down hill. The bakers need a good talking too before its too late. in response to owner..if you read it right.. its says its all cream or frosting hardly any cake 6 to 7 inches of cream 1 and half of cake..
Small shop but delicious treats that will have you coming back. Worth the trip
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery, Tiramisu Cake
Fresh as always, š
Very disappointed with the cheesecake we ordered for our daughter's birthday. Initially we wanted the 10 inch and were told they would only be able to make the 7 inch.
Now that I've had the cake, I wonder if this was because they didn't have sufficient ingredients. The texture of the cake was not heavy and dense as cheesecake is expected to be. Instead it was light and crumbled very easily....similar to what you would get from a regular vanilla cake. The taste of the cake was also off. Are they trying to scam their customers?
This was my first time ordering a cake from Sal and Doms. I decided to go with them because this is where my other family memebers have always bought their cakes. This will certainly be the last time.
Food: 1
All I can say is, WOW!!
INCOMPETENT, UNPROFESSIONAL, HOSTILE!
The cake collapsed and so did the professionalism. What followed was the most condescending and defensive interaction Iāve ever had with a business and that includes the the baker, Carlo writing me scathing emails accusing me of being āprejudicial and dishonestā for sharing my own experience! I had to block him because it was basically harassment and deflecting with performative victimhood!
I ordered a birthday cake that collapsed before it was even cut, had the wrong filling, and was slathered with an overwhelming amount of whipped cream. It was inedible. I politely emailed with photos, explained the issues, and brought the cake back in person. While I was given a refund, the owner Carlo chose to hide in the back instead of apologizing face-to-face. Initially, he told me on the phone that my initial 5 minute review ākept him up all night,ā but showed zero concern for how he ruined our celebration.
Rather than apologizing outright, he lectured me on ācake physics,ā talked over me about how long his bakery has existed, and blamed the issue on the cake not being ācooled in timeā, a problem he knew about but still sent out. He even claimed maybe my family just doesnāt like sweets, completely ignoring the fact that the cake didnāt meet the order specifications and fell apart.
What pushed this over the edge was his unhinged follow-up emails, where he doubled down instead of showing an ounce of accountability. He falsely claimed I lied, completely misrepresented the facts, and painted himself as the victim, all because I dared to post review with photos after receiving the refund. The refund was never contingent on me removing the review. To be clear, I decided to post this review because of his aggressive disrespectful behavior afterwards. His version of professionalism seems to be rage emailing a customer for telling the truth.
The elitism is also hard to ignore. When I first came to place the order, the woman at the counter acted like she was doing me a favor just by taking it. Her tone only changed when she realized I knew the Westchester nail salon she snobbishly name dropped. The way this bakery treats people varies depending on your name, your background, and whether they think you belong. Just check how they respond to reviews, polite and courteous to some, defensive and rude to others.
A refund doesnāt excuse poor service, condescension, and public gaslighting. Iāve been a customer here for decades and expected more. If Carlo had simply apologized sincerely and handled the situation professionally, this review wouldnāt exist. But his arrogance and lack of accountability speak louder than any cake ever could.
My advice? Spend your money somewhere that respects both the occasion and the customer. This place doesnāt.
Atmosphere: 1
Food: 1
Service: 1
This place has been around for a long time, and it's slowly declining. I gave it two stars because their Tiramisu is delicious, but their cookies are like rocks with sprinkles. I spent 2 dollars on a large sprinkled cookie. I went to take a bite and I could have cracked a tooth. I banged it on my kitchen counter and it barely made crumbs. The cookie remained close to intact. Ask the girls behind the counter how long the cookies have been sitting there for before purchasing. My mistake for not doing so. If they say the same day, then they must use too much baking soda. Save your dentures or veneers folks! Be wary about them cookies.
Atmosphere: 2
Food: 2
Service: 2
The cookies are delicious and well enjoyed. However, the tiramisu was disappointing, especially for an Italian bakery. Barely there coffee flavor, dry lady fingers and although the frosting was nice, the cake was mostly frosting so after a few bites, itās sickening. Lots of other cake options are available so Iāll give them another try and pick up some more cookies while Iām there.
What a pleasure the staff are very friendly and helpful and the pastry's have gotten better. Just wish they were closer to me, only because the shops on Arthur Ave the staff are so nasty maybe it's because I'm not white and a tourist
Recently got the vanilla cake fed about 10 people, not too sweet, perfect and like $25 dollars I think which is great. If you are from the Bronx - their napoleon is actually better than artusos bakery, and they offer the little bite size portions of different types of desserts.
The best birthday cake by far, I have to thank Carlos for taking the order. I am just so happy its everything I wanted and so beautiful!!!!
Restaurantji Recommends
I took a cake and ended up putting it in the trash ,it was stale and the smell was unpleasant š„µ
They've chosen to close up on Mondays and Tuesdays--if they want to close up on a particular day, I'd suggest Sundays.
Best bakery
Atmosphere: 5
Food: 5
Service: 5
Excellent, Exceptional The Very Best
Dietary restrictions: They have sugar free pastries that are So Delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli, Bakery, Strawberry Shortcake
Here we are again said I wouldn't shop here but thought we give them another shot..First time was a carrot cake that was all cream. The actual cake part was maybe 3/4 in thick the rest was all cream. When back for a strawberry short cake the word short really came into play because the cake was about 7-8 inches tall 6 inches was cream..Not sure what's happening to this place..but man has it gone down hill. The bakers need a good talking too before its too late. in response to owner..if you read it right.. its says its all cream or frosting hardly any cake 6 to 7 inches of cream 1 and half of cake..
Food: 1
Service: 2
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