Shake Shack Bay Plaza
344 Baychester Ave, Bronx
(929) 392-1029
Recent Reviews
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Always gr8 customer service at this location. As a delivery you'll feel welcomed upon entering the store.
Atmosphere: 5
Food: 5
Service: 5
This shake shack is so nice! Very clean, and really wonderful employees. They were very attentive, and cleaning everything constantly. A very nice young man named Jonathan even asked how we were doing, if everything was good, like a real sit down restaurant. Only downside was my son didn’t like his chocolate shake, he said it tasted weird- to me it did taste slightly different like they changed the recipe or made it wrong. Thicker and sweeter maybe or a slightly artificial taste- hard to describe. Chicken bites were good.
Atmosphere: 5
Food: 4
Service: 5
After eating the food my entire family of 5 had diarrhea and vomiting for 3days with abdominal pain. Hygiene is subpar par. Staff go to bathroom without washing their hand. This was a nightmare
Atmosphere: 1
Food: 1
Service: 1
Burgers hard and nasty and tomatoes was mostly white not fresh
Atmosphere: 3
Food: 1
Service: 1
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Burger wasnt all the way done now mc shack burger
Atmosphere: 5
Food: 3
Service: 5
I bought a strawberry Lemonade boba large and found a black curly hair in it I tryed calling the manager but no one picked up the phone never buying again from this location
Great black and white shake, pick up was quick
Food: 5
Service: 5
Just the price is a bit high, but is the best burger I ever eaten
Atmosphere: 5
Food: 5
Service: 5
It deserves the hour and a half drive from where I live to get a solid good burger.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So far , this location is great especially with outdoor seating. The double shack burger was delicious , beef patties were cooked well done , juicy , and tasty! Same with the fries , has a good amount of salt on them. The strawberry milkshake was also very good. I’d say this shake shack spot is recommended.
Food: 5
Service is horrible! I waited 30 mins for my food. (Which I never received) worker came to the window greeting me “ yeah what’s happening”. It was very much dirty inside. I asked for a refund. When complaining about dirtiness they started cleaning! Don’t go there! Highly do not recommend!
Service: 1
This was my first experience at this establishment and the food was excellent. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Horrible service, workers are visibly upset at anything. They gave us the wrong food we didn’t realized after we tried it and even after we tried it they took the food from us and gave it to the table next to us THE FOOD THAT WAS TOUCHED. We complained to the manager and the manager ignored us and walked away I believe his name was Chris based on what it says on my receipt . We came here Monday December 2 at 7:36 idk the name of the manager on schedule but he needs to be fired. Poor customer serviceoverall never coming here again. The white worker basically took the plate from our table after watching us eat from it and handed it to the next table and the people were clueless. DO NOT GO HERE EXPECTING A WELCOMING ENVIRONMENT
Atmosphere: 1
Food: 1
Service: 1
Great experience 👍
Parking: Free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
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