Completely empty restaurant. Out of the 4 kiosks only one works. There’s a customer using it so I go to the register to order because again, it’s an empty restaurant why not help there guest out since 3 of your machines are broken. When someone finally noticed I was there I was told to go to the kiosk to order. I explained it was broken and the girl just says “yeah” but does not try to take my order. The same customer who was placing the order at the kiosk is still placing an order and now another customer is waiting to use the machine. I decided to walk out because why give this lack of service my money. We are humans not robots. It’s ok for the You lost a customer because of the lack of customers service. Not everyone wants to order from a kiosk especially when you want to add modifications to your order. It’s ok to have actual face to face interactions.
Atmosphere: 1
Food: 4
Service: 1
Anonymous
Everything costs more here. Even though it's in the Bronx, it cost more than the locations in the city. What's up with that?
Less_is_more 247
I took a trip to this place yesterday hoping to experience the limited new items strawberry lemonade freeze , vanilla crème lemonade freeze and somehow the machine they say is broken so they have none of the new items. How are you not on top of this as a franchise to give consumers what they are looking for. Place needs a new manager or someone who cares about the business. I can easily see this item bringing in extra money very disappointed. Came back August 31st at around 8 pm the short Hispanic manger was not helpful at all she couldn’t accommodate me for a simple swap item that allows me so through the app for the same store location and was very adamant about not helping just for me to realize that it does allow me to swap through the self checkout so she pretty much just didn’t want to help or provide good customer service. Also I had to check my food before leaving just to realize the same crispy cantina taco I was refused to have swapped in instead of the soft cantina taco and I also subbed out chicken and no sauce for just beef and cheese was wrong and I was giving the plain crispy cantina chicken taco as is when the details or clearing on the monitor of the topping station. Also I get home thinking my beef burrito was correct because I asked the worker if he put beef in all 3 and he says yes just to find out after getting all the way back home they only gave me rice , onions , refried beans and sour cream not i need to make a Trip back down there to have my order corrected. Workers need to learn how to read or stop being lazy and messing up people food just putting whatever they feel. It’s simple tacos , burritos and drinks etc don’t under how people mess this up and forget the main item which is beef.
Anonymous & Happy
Everything costs more here. Even though it's in the Bronx, it cost more than the locations in the city. What's up with that?
Anthony Howell
Great staff! Food was prepared well.
Atmosphere: 5
Food: 5
Service: 5
Jhon Jhosep
I will give 0 stars since the boss has discrimination with clients. Yesterday, chubby and with glasses, I won't buy more when she is there, thanks.
Kiliani Guérrero
A few minutes ago I ordered it with chicken, eliminating the meat because I don't like that meat and they sent me just meat, by the way I'm calling to make a claim and their phone number doesn't seem to work. How irresponsible because I only ordered one item and not even that? ??♀️
I work on the street as a UPS delivery driver. Asked the Spanish lady behind the counter if I could use the bathroom to wash my hands she said it was out of order. Then I asked how am I supposed to eat with my hands dirty? Her answer was “I don’t know” asked her for sanitizing wipes she said no. My only choice was to ask for a cup of water to do what I could to keep my hands clean. They have a lack of customer service plus the Spanish Manager was very rude as well!
Complete rip off on uber eats, everything ordered not in bag best to go in store and order your food if you like cold food.
Food: 1
Anthony S
Spilled my drink just asked for a new one & they was nice enough to rewrap everything up
Yatzelys Palencia
I did it online and they actually sent what they wanted. I called to arrange the order, twice, and never heard back from them. I'll never eat there again.
Atmosphere: 1
Food: 1
Service: 1
Jefferson Stepan
Caught food poisoning from here. DONT EAT HERE ??
Atmosphere: 1
Food: 1
Service: 1
Jose C. Vazquez Weekes (JCV)
Oh do I have a story for y'all,It's Sun, Dec 24 and I'm going with my sister to go get dinner for the both of us and we made online orders for Taco Bell. Now we know it's Christmas Eve. They close early so we are outside, It is about 5:50 and we're getting there before they start closing early so there's a lot of time before closing.We arrive at the store and in the pictures and videos below, we see that there is a caution wet floor sign blocking the door and the lady and gentlemen, that's behind the area where the food would usually be prepped, are waving us off and we see our orders to be ready on the big screen. So we're showing them our phones that we ordered online and they continue to wave us off. We stood there waiting for about 15-20 minutes. Hoping that someone a manager or anything could come to the door to speak to us. And more than five people come to the door wondering what's going on and that they did a mobile order like us.I understand that when you get to leave early you close and whatnot I understand, but what I don't understand is an entire hour and change before closing and they are still taking mobile orders, our money , and not serving anyone or informing anyone of what's going on. That's what I had a problem with, I know that stores if they are overwhelmed or the system is glitchy or it's the end of store hours, you can turn off the mobile order system, in this case they didn't.... This has to have been the worst service I've ever received from this location and I was coming here when the Burger King was here before and at the Taco Bell opening.
Completely empty restaurant. Out of the 4 kiosks only one works. There’s a customer using it so I go to the register to order because again, it’s an empty restaurant why not help there guest out since 3 of your machines are broken. When someone finally noticed I was there I was told to go to the kiosk to order. I explained it was broken and the girl just says “yeah” but does not try to take my order. The same customer who was placing the order at the kiosk is still placing an order and now another customer is waiting to use the machine. I decided to walk out because why give this lack of service my money. We are humans not robots. It’s ok for the You lost a customer because of the lack of customers service. Not everyone wants to order from a kiosk especially when you want to add modifications to your order. It’s ok to have actual face to face interactions.
Atmosphere: 1
Food: 4
Service: 1
Everything costs more here. Even though it's in the Bronx, it cost more than the locations in the city. What's up with that?
I took a trip to this place yesterday hoping to experience the limited new items strawberry lemonade freeze , vanilla crème lemonade freeze and somehow the machine they say is broken so they have none of the new items. How are you not on top of this as a franchise to give consumers what they are looking for. Place needs a new manager or someone who cares about the business. I can easily see this item bringing in extra money very disappointed. Came back August 31st at around 8 pm the short Hispanic manger was not helpful at all she couldn’t accommodate me for a simple swap item that allows me so through the app for the same store location and was very adamant about not helping just for me to realize that it does allow me to swap through the self checkout so she pretty much just didn’t want to help or provide good customer service. Also I had to check my food before leaving just to realize the same crispy cantina taco I was refused to have swapped in instead of the soft cantina taco and I also subbed out chicken and no sauce for just beef and cheese was wrong and I was giving the plain crispy cantina chicken taco as is when the details or clearing on the monitor of the topping station. Also I get home thinking my beef burrito was correct because I asked the worker if he put beef in all 3 and he says yes just to find out after getting all the way back home they only gave me rice , onions , refried beans and sour cream not i need to make a Trip back down there to have my order corrected. Workers need to learn how to read or stop being lazy and messing up people food just putting whatever they feel. It’s simple tacos , burritos and drinks etc don’t under how people mess this up and forget the main item which is beef.
Everything costs more here. Even though it's in the Bronx, it cost more than the locations in the city. What's up with that?
Great staff! Food was prepared well.
Atmosphere: 5
Food: 5
Service: 5
I will give 0 stars since the boss has discrimination with clients. Yesterday, chubby and with glasses, I won't buy more when she is there, thanks.
A few minutes ago I ordered it with chicken, eliminating the meat because I don't like that meat and they sent me just meat, by the way I'm calling to make a claim and their phone number doesn't seem to work. How irresponsible because I only ordered one item and not even that? ??♀️
Atmosphere: 1
Food: 1
Service: 1
Who doesn't love taco bell.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Taco, Breakfast Burrito, Crunchwrap Supreme, Guacamole
A normal fast food service.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Nachos Bellgrande, Quesadilla, Taco, Breakfast Burrito
I work on the street as a UPS delivery driver. Asked the Spanish lady behind the counter if I could use the bathroom to wash my hands she said it was out of order. Then I asked how am I supposed to eat with my hands dirty? Her answer was “I don’t know” asked her for sanitizing wipes she said no. My only choice was to ask for a cup of water to do what I could to keep my hands clean. They have a lack of customer service plus the Spanish Manager was very rude as well!
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Complete rip off on uber eats, everything ordered not in bag best to go in store and order your food if you like cold food.
Food: 1
Spilled my drink just asked for a new one & they was nice enough to rewrap everything up
I did it online and they actually sent what they wanted. I called to arrange the order, twice, and never heard back from them. I'll never eat there again.
Atmosphere: 1
Food: 1
Service: 1
Caught food poisoning from here. DONT EAT HERE ??
Atmosphere: 1
Food: 1
Service: 1
Oh do I have a story for y'all,It's Sun, Dec 24 and I'm going with my sister to go get dinner for the both of us and we made online orders for Taco Bell. Now we know it's Christmas Eve. They close early so we are outside, It is about 5:50 and we're getting there before they start closing early so there's a lot of time before closing.We arrive at the store and in the pictures and videos below, we see that there is a caution wet floor sign blocking the door and the lady and gentlemen, that's behind the area where the food would usually be prepped, are waving us off and we see our orders to be ready on the big screen. So we're showing them our phones that we ordered online and they continue to wave us off. We stood there waiting for about 15-20 minutes. Hoping that someone a manager or anything could come to the door to speak to us. And more than five people come to the door wondering what's going on and that they did a mobile order like us.I understand that when you get to leave early you close and whatnot I understand, but what I don't understand is an entire hour and change before closing and they are still taking mobile orders, our money , and not serving anyone or informing anyone of what's going on. That's what I had a problem with, I know that stores if they are overwhelmed or the system is glitchy or it's the end of store hours, you can turn off the mobile order system, in this case they didn't.... This has to have been the worst service I've ever received from this location and I was coming here when the Burger King was here before and at the Taco Bell opening.
Atmosphere: 1
Food: 1
Service: 1
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