I had one of the worst customer service experiences I’ve ever had at Brooklyn Wing House, and I genuinely don’t understand how the employee I dealt with is still working there.
I called to place an order when I asked the employee (the same one who others also seem to complain about) what flavors they had, she replied, **“There are 25 flavors, so…”The tone was extremely passive-aggressive. Your job is literally to answer customer questions — you’re the first impression of the business. Instead, she acted like me asking a simple question was an inconvenience.
I then asked if they had steak. She responded, **“ We don’t sell steak.”When I said it was on the menu, she suddenly changed it to, “Oh, it’s discontinued.” Okay — fine. So I’m thinking for literally 30 seconds about what I want instead… and she abruptly puts me on hold *mid-sentence*. Completely rude. I called back the line was suddenly disconnected. Called again three times no answer. Finally I called from a different number, and she picked up.
I explained that she hung up on me and cut me off before I could finish my order. Her response was dismissive and made no sense. I tried to clarify what she said about my order and **she hung up on me AGAIN.** Who hangs up on paying customers?
When I went to pick up my food, this same woman was on her phone THE ENTIRE TIME — before, during, and after the transaction. No greeting, no eye contact, no professionalism at all. Just scrolling on her phone like customers don’t even exist. If this person is the “face” of your business, I understand perfectly why people are complaining.
And honestly, after all that attitude, I still hoped the food would make up for it… It didn’t. The wings were barely sauced — half dry, half unevenly coated, and sauce was leaking through the bottom of the pan.
I was genuinely excited to try this place, but between the employee’s passive-aggressive attitude, the multiple hang-ups, the unprofessional behavior in person, and the terrible quality of the food… I am beyond disappointed. This was an awful experience from start to finish.
Atmosphere: 1
Food: 1
Service: 1
Amanda Jackman
Traveled from Upstate for my bday to eat here was not disappointed. Food was hot well seasoned and the young lady behind the counter was very nice. Definitely would recommend.
Atmosphere: 4
Food: 5
Service: 4
Terixo Smitix
The flavors here are better than I could have imagined. Their staff combines courtesy with competence. The dishes represent genuine tradition. Good-looking restaurant with an even better attitude from the staff. This establishment offers a pleasant ambiance.
Atmosphere: 5
Food: 4
Service: 4
B M
Not a bad place, I expected more but the chicken was good and that’s what everyone should buy from this establishment.
Atmosphere: 3
Food: 3
Service: 3
Alpha Oumar Barry
The customer service was unrespectful with me 👎
Food: 1
Service: 1
MD Hasan
service not good
Atmosphere: 1
Food: 1
Service: 1
Wendell Williams
Second time ordering boneless garlic parm tenders and waffle fries. Second time throwing up the following morning. Idk what they’re doing in that kitchen, but they fell off BIG TIME! Will never order this shit again!
Food: 1
Miami T
Worker was passive aggressive when asked a question, no help as if she was bothered when asked a question.
Atmosphere: 2
Food: 5
Service: 2
Anne Fontus
So I was scared to order given the reviews, I loved this place prior to covid and just moved back to the area. But Im so glad I ignored the reviews, not only did my order come on time but it's exactly how I remember it. Still so good! I got the garlic honey wings and the oxtail empanada. It was pricey but def worth it.
Atmosphere: 5
Food: 5
Service: 5
Milika Lee
The food is really good, especially the shrimp and waffles... favorite place to order!
The food was very good I loved the honey bbq wings it’s so good. It’s just the woman that works in the front of the store she is so rude. The fries are so good they are nice and salted. I’ve been going to Brooklyn wing house for 7 years and the prices has been going up crazy. The owner is very nice. People should go here more often for a good experience it’s just the lady. The lady is just always on her phone not paying attention, so can you just check on her. One more thing is that the wings are very tasty I’ll always come back to eat more wings. One of the best wings I have ever had in my life.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wings, Fries
Sh shawon Khan
this is bad store
Atmosphere: 1
Food: 1
Service: 1
Lisa Rochester
The sweet chilli rum glazed wings with the lunch special are really good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wings, Fries
Tyler Edwards
Ordered boneless wings (garlic lemon pepper) and I got them soggy, the glaze not properly added, and the fries tasted extremely stale… I was very disappointed with my experience. The food looked like a complete mess.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Wings
SHEENALOVE
Food trash 🗑️🤮🤢 they using his storefront as something else thinking at somebody stupid 😂😂😂😂 next
I had one of the worst customer service experiences I’ve ever had at Brooklyn Wing House, and I genuinely don’t understand how the employee I dealt with is still working there.
I called to place an order when I asked the employee (the same one who others also seem to complain about) what flavors they had, she replied, **“There are 25 flavors, so…”The tone was extremely passive-aggressive. Your job is literally to answer customer questions — you’re the first impression of the business. Instead, she acted like me asking a simple question was an inconvenience.
I then asked if they had steak. She responded, **“ We don’t sell steak.”When I said it was on the menu, she suddenly changed it to, “Oh, it’s discontinued.” Okay — fine. So I’m thinking for literally 30 seconds about what I want instead… and she abruptly puts me on hold *mid-sentence*. Completely rude. I called back the line was suddenly disconnected. Called again three times no answer. Finally I called from a different number, and she picked up.
I explained that she hung up on me and cut me off before I could finish my order. Her response was dismissive and made no sense. I tried to clarify what she said about my order and **she hung up on me AGAIN.** Who hangs up on paying customers?
When I went to pick up my food, this same woman was on her phone THE ENTIRE TIME — before, during, and after the transaction. No greeting, no eye contact, no professionalism at all. Just scrolling on her phone like customers don’t even exist. If this person is the “face” of your business, I understand perfectly why people are complaining.
And honestly, after all that attitude, I still hoped the food would make up for it… It didn’t. The wings were barely sauced — half dry, half unevenly coated, and sauce was leaking through the bottom of the pan.
I was genuinely excited to try this place, but between the employee’s passive-aggressive attitude, the multiple hang-ups, the unprofessional behavior in person, and the terrible quality of the food… I am beyond disappointed. This was an awful experience from start to finish.
Atmosphere: 1
Food: 1
Service: 1
Traveled from Upstate for my bday to eat here was not disappointed. Food was hot well seasoned and the young lady behind the counter was very nice. Definitely would recommend.
Atmosphere: 4
Food: 5
Service: 4
The flavors here are better than I could have imagined. Their staff combines courtesy with competence. The dishes represent genuine tradition. Good-looking restaurant with an even better attitude from the staff. This establishment offers a pleasant ambiance.
Atmosphere: 5
Food: 4
Service: 4
Not a bad place, I expected more but the chicken was good and that’s what everyone should buy from this establishment.
Atmosphere: 3
Food: 3
Service: 3
The customer service was unrespectful with me 👎
Food: 1
Service: 1
service not good
Atmosphere: 1
Food: 1
Service: 1
Second time ordering boneless garlic parm tenders and waffle fries. Second time throwing up the following morning. Idk what they’re doing in that kitchen, but they fell off BIG TIME! Will never order this shit again!
Food: 1
Worker was passive aggressive when asked a question, no help as if she was bothered when asked a question.
Atmosphere: 2
Food: 5
Service: 2
So I was scared to order given the reviews, I loved this place prior to covid and just moved back to the area. But Im so glad I ignored the reviews, not only did my order come on time but it's exactly how I remember it. Still so good! I got the garlic honey wings and the oxtail empanada. It was pricey but def worth it.
Atmosphere: 5
Food: 5
Service: 5
The food is really good, especially the shrimp and waffles... favorite place to order!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
The food was very good I loved the honey bbq wings it’s so good. It’s just the woman that works in the front of the store she is so rude. The fries are so good they are nice and salted. I’ve been going to Brooklyn wing house for 7 years and the prices has been going up crazy. The owner is very nice. People should go here more often for a good experience it’s just the lady. The lady is just always on her phone not paying attention, so can you just check on her. One more thing is that the wings are very tasty I’ll always come back to eat more wings. One of the best wings I have ever had in my life.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wings, Fries
this is bad store
Atmosphere: 1
Food: 1
Service: 1
The sweet chilli rum glazed wings with the lunch special are really good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wings, Fries
Ordered boneless wings (garlic lemon pepper) and I got them soggy, the glaze not properly added, and the fries tasted extremely stale… I was very disappointed with my experience. The food looked like a complete mess.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Wings
Food trash 🗑️🤮🤢 they using his storefront as something else thinking at somebody stupid 😂😂😂😂 next
Atmosphere: 1
Food: 1
Service: 1
Loading...