I recently ordered a custom cake from this Carvel location for my sister’s 13th birthday. We provided a picture of the design we wanted, but the staff initially said they couldn’t replicate it exactly because of the swirls on the side. After adjusting the request and confirming with them that they could make the design without the swirls, we went ahead with the order.
However, when we picked up the cake, it looked nothing like the inspo picture. My sister was really disappointed since this was for her birthday, and the design was important to her. When we went back to address the issue, the store’s only solution was to swap the cake for a premade one in the store, but my sister didn’t like any of those. They also refused to issue a refund, even though the final cake didn’t match what was agreed upon.
I understand that not all custom designs can be replicated perfectly, but the cake looked nothing alike. We asked for white icing, they gave us hot pink icing. There should have been better communication and at least some accountability for the final result. If you’re ordering a custom cake here, I’d recommend being very clear about expectations and confirming multiple times to avoid a similar situation.
Jerry
Female that works there is always on her phone. I walk in and she’s inside on her phone. She seems bothered for me disrupting her being on her phone. No manners or anything she threw my napkins at my ice cream dish and when I was gonna pay she doesn’t even put the card machine near me. I have to reach damn near over the desk to tap my card
Atmosphere: 2
Food: 4
Service: 1
Geesus 180
They never open on time, the employees ALWAYS late, they say they open at 11:00am, more like 11:30-12 if your lucky.
Atmosphere: 1
Food: 1
Service: 1
May Leung
The cake was for my daughter’s birthday, she loved it! She thought it was really good. ? The ice cream cake was so sweet. But the ice cream was a little hard to cut. Overall, I loved it and so did my daughter. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Samuel Chi
Two For Wednesday ?
Atmosphere: 5
Food: 5
Service: 5
Raykhona Zubaydullaeva
0000000 points
Atmosphere: 1
Service: 1
Bekhruz Fattoev
After we bought ice cream for ourselves and our three children, everyone started having stomach cramps and diarrhea.
Food: 1
Peter Wu
Good environment and good service. Came here with my bros and we had an experience.-Thai milk tea, green tea, black sesame, and cold brew coffee are great!
Atmosphere: 5
Food: 5
Service: 5
Simon Wong
Staff were awesome! One staff memeber gave me an additional scoop even after the fact I paid!
I recently ordered a custom cake from this Carvel location for my sister’s 13th birthday. We provided a picture of the design we wanted, but the staff initially said they couldn’t replicate it exactly because of the swirls on the side. After adjusting the request and confirming with them that they could make the design without the swirls, we went ahead with the order.
However, when we picked up the cake, it looked nothing like the inspo picture. My sister was really disappointed since this was for her birthday, and the design was important to her. When we went back to address the issue, the store’s only solution was to swap the cake for a premade one in the store, but my sister didn’t like any of those. They also refused to issue a refund, even though the final cake didn’t match what was agreed upon.
I understand that not all custom designs can be replicated perfectly, but the cake looked nothing alike. We asked for white icing, they gave us hot pink icing. There should have been better communication and at least some accountability for the final result. If you’re ordering a custom cake here, I’d recommend being very clear about expectations and confirming multiple times to avoid a similar situation.
Female that works there is always on her phone. I walk in and she’s inside on her phone. She seems bothered for me disrupting her being on her phone. No manners or anything she threw my napkins at my ice cream dish and when I was gonna pay she doesn’t even put the card machine near me. I have to reach damn near over the desk to tap my card
Atmosphere: 2
Food: 4
Service: 1
They never open on time, the employees ALWAYS late, they say they open at 11:00am, more like 11:30-12 if your lucky.
Atmosphere: 1
Food: 1
Service: 1
The cake was for my daughter’s birthday, she loved it! She thought it was really good. ? The ice cream cake was so sweet. But the ice cream was a little hard to cut. Overall, I loved it and so did my daughter. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Two For Wednesday ?
Atmosphere: 5
Food: 5
Service: 5
0000000 points
Atmosphere: 1
Service: 1
After we bought ice cream for ourselves and our three children, everyone started having stomach cramps and diarrhea.
Food: 1
Good environment and good service. Came here with my bros and we had an experience.-Thai milk tea, green tea, black sesame, and cold brew coffee are great!
Atmosphere: 5
Food: 5
Service: 5
Staff were awesome! One staff memeber gave me an additional scoop even after the fact I paid!
Atmosphere: 5
Food: 5
Service: 5
Women behind the counter is a
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Great service and friendly
Atmosphere: 4
Food: 5
Service: 5
Great ice cream and lovely customer service, I come here every year :)
yummy ice-cream. kind staff ?
Had a pistachio flying saucer it was ok pistachio ice cream not that good. Over 4dollars for 1 saucer you could do better
The nicest and the most helpful people, for choosing ice cream and cakes, the ice cream is always delicious and so are the cakes!
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