I ordered a vegetarian burrito and they did not have any grilled vegetables. Also, when I asked for a little bit of the spicy sauce, the server put a heap of it on my food and then it was sloppily wrapped. The cashier did ask if I wanted it to be rewrapped after I mentioned it but I did not bother. She also asked if I wanted a complimentary drink which these were great ways to help with customer service but not with customer satisfaction. To top it off, when I bit into my burrito it was cold. I would not recommend this location.
Jake P
Updating my review. Corporate, please send a secret shopper.
Atmosphere: 1
Food: 2
Service: 1
Stephanie S.
The management as well as the staff do a very exceptional job at keeping the store properly kept as well as the food service being very satisfactory.
Atmosphere: 5
Food: 5
Service: 5
Monae Clark
I love coming here!
Atmosphere: 5
Food: 5
Service: 5
Briana Bynoe
Customer service is great ! Portion sizes is great , get what I paid for in which is a plus .
Atmosphere: 5
Food: 5
Service: 5
Kayy Henry
Best chipotle I have ever been too in NY.
Atmosphere: 5
Service: 5
Rashveer Batth
The Chipotle Mexican Grill I visited was easily a flawless 10/10 experience, setting a new standard for what fast-casual dining should feel like. From the moment I walked in, the restaurant was spotless, the line moved efficiently, and every employee seemed genuinely motivated—a reflection, no doubt, of the incredible leadership of the General Manager. You could feel their presence everywhere, not just behind the counter but in the energy of the team. The General Manager greeted guests personally, offered samples to unsure customers, and coordinated the kitchen with precision and warmth. They knew regulars by name, remembered their favorite orders, and even stepped in to wrap burritos or stir the guacamole when things got busy. Their attention to detail was remarkable—from making sure every portion was fresh and consistent to maintaining impeccable cleanliness standards and an upbeat atmosphere. It’s rare to see this level of dedication in a high-traffic restaurant, but this GM clearly led with heart, discipline, and pride in their team. The food itself—perfectly grilled steak, flavorful rice, fresh pico—was top-tier, but what truly elevated the experience was knowing that someone so passionate was ensuring every customer left satisfied. This wasn’t just a meal; it was a masterclass in hospitality, driven by a manager who clearly sets the bar higher every single day.
Atmosphere: 5
Food: 5
Service: 5
Antonio Staten
Great and quick service. Burrito was made and folded correctly without a mess.
Atmosphere: 5
Food: 5
Service: 5
Jaspal Singh
food was excellent. Service was great The general manager was extremely helpful. And the staff was extremely helpful
Atmosphere: 5
Food: 5
Service: 5
Mariyah Jones
Great experience, customer service is very positive, and workers are fast and polite! 10/10 recommend!
The food was delicious! I only had 30 minutes to eat lunch and the staff was so friendly and made sure they had my order out In a timely matter. I spoke to the GM and thanked her for her service and overall a clean environment. This is how a chipotle should be run. Shes a friendly person and always put her customers first .
Atmosphere: 5
Food: 5
Service: 5
Melinda Moore
The best chipotle ever, the food is always fresh and the GM is amazing! Always accommodating and generous
Atmosphere: 5
Food: 5
Service: 5
Melyssa Otero
Have t tried the food yet but I'm hearing it's good
Atmosphere: 5
Food: 5
Service: 5
Mehroj Firdavszoda
"I will never come here again! The lady who claims to be the manager is a shame to the restaurant. Because of her, the restaurant is getting bad reviews. The worst service I've ever experienced. Very, very disappointing!"
I ordered a vegetarian burrito and they did not have any grilled vegetables. Also, when I asked for a little bit of the spicy sauce, the server put a heap of it on my food and then it was sloppily wrapped. The cashier did ask if I wanted it to be rewrapped after I mentioned it but I did not bother. She also asked if I wanted a complimentary drink which these were great ways to help with customer service but not with customer satisfaction. To top it off, when I bit into my burrito it was cold. I would not recommend this location.
Updating my review. Corporate, please send a secret shopper.
Atmosphere: 1
Food: 2
Service: 1
The management as well as the staff do a very exceptional job at keeping the store properly kept as well as the food service being very satisfactory.
Atmosphere: 5
Food: 5
Service: 5
I love coming here!
Atmosphere: 5
Food: 5
Service: 5
Customer service is great ! Portion sizes is great , get what I paid for in which is a plus .
Atmosphere: 5
Food: 5
Service: 5
Best chipotle I have ever been too in NY.
Atmosphere: 5
Service: 5
The Chipotle Mexican Grill I visited was easily a flawless 10/10 experience, setting a new standard for what fast-casual dining should feel like. From the moment I walked in, the restaurant was spotless, the line moved efficiently, and every employee seemed genuinely motivated—a reflection, no doubt, of the incredible leadership of the General Manager. You could feel their presence everywhere, not just behind the counter but in the energy of the team. The General Manager greeted guests personally, offered samples to unsure customers, and coordinated the kitchen with precision and warmth. They knew regulars by name, remembered their favorite orders, and even stepped in to wrap burritos or stir the guacamole when things got busy. Their attention to detail was remarkable—from making sure every portion was fresh and consistent to maintaining impeccable cleanliness standards and an upbeat atmosphere. It’s rare to see this level of dedication in a high-traffic restaurant, but this GM clearly led with heart, discipline, and pride in their team. The food itself—perfectly grilled steak, flavorful rice, fresh pico—was top-tier, but what truly elevated the experience was knowing that someone so passionate was ensuring every customer left satisfied. This wasn’t just a meal; it was a masterclass in hospitality, driven by a manager who clearly sets the bar higher every single day.
Atmosphere: 5
Food: 5
Service: 5
Great and quick service. Burrito was made and folded correctly without a mess.
Atmosphere: 5
Food: 5
Service: 5
food was excellent. Service was great The general manager was extremely helpful. And the staff was extremely helpful
Atmosphere: 5
Food: 5
Service: 5
Great experience, customer service is very positive, and workers are fast and polite! 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
amazing people amazing food!!! go here!!
Atmosphere: 5
Food: 5
Service: 5
The food was delicious! I only had 30 minutes to eat lunch and the staff was so friendly and made sure they had my order out In a timely matter. I spoke to the GM and thanked her for her service and overall a clean environment. This is how a chipotle should be run. Shes a friendly person and always put her customers first .
Atmosphere: 5
Food: 5
Service: 5
The best chipotle ever, the food is always fresh and the GM is amazing! Always accommodating and generous
Atmosphere: 5
Food: 5
Service: 5
Have t tried the food yet but I'm hearing it's good
Atmosphere: 5
Food: 5
Service: 5
"I will never come here again! The lady who claims to be the manager is a shame to the restaurant. Because of her, the restaurant is getting bad reviews. The worst service I've ever experienced. Very, very disappointing!"
Atmosphere: 1
Food: 1
Service: 1
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