The owner of this establishment needs to take a look at what their employees are doing. I came here at 4:30 PM on a Wednesday to grab food and saw a “temporarily closed” sign on the door. There were clearly multiple employees inside doing nothing on their phones. This isn’t the first time this has happened either.
Atmosphere: 1
Food: 1
Service: 1
S. Smith
Good spot
Atmosphere: 4
Food: 4
Service: 5
Jajji Chamber
I came from California to visit my parents .. I tried their burritos for my family and they disappointed ☹️… they served me worst I ever tried all over USA.. am commercial driver and run across Midwest to California.. if you can avoid this location you should definitely..I wish they should close this location…
Atmosphere: 1
Food: 1
Service: 1
PM llenn
Just door dashed food at 6:30pm Tuesday, ordered extra chicken and got the normal amount, everything was horribly portioned, no lettuce, no beans, no cheese
Cho
Limited food selection. Not so nicely set up room. It was clean ok. Food was also ok. Except not much to choose from. The boy with the glasses was really sweet and nice. Helped with the order and paid attention when I was inquiring about the food. Overall ok place.
Atmosphere: 4
Food: 4
Service: 5
Mohsin
Restaurant is closed at 11:03 still standing outside from 10:45 freezing outside. Staff is not responding , no idea when it will be open .
Atmosphere: 1
Food: 1
Service: 1
Sha
So i walked into the place and was immediately told that I could not place the order and would have to place the order online, which is absolutely ridiculous. When you're turning down physical customers in the store to only take online orders. You should be in the business of taking physical orders from customers in your store and then stopping your online orders Because you don't have the manpower to cover it.
Atmosphere: 1
Food: 1
Service: 1
Honey Dijon
Went on 12/13 at around 7:30 PM with BOGO and staff handled everything professionally informing customers on the policy and trying to help all. Typically with Chipotle, the only difference is the customer service and here it was great.
Atmosphere: 5
Food: 5
Service: 5
Austin Weidner
Place was filthy. No ice and half the sodas were out. Chicken was really salty. Chips weren't bad. One extra star because they did have my online order ready. Just lazy employees to have the place so filthy.
Atmosphere: 1
Food: 2
Service: 2
ManYing Wong
Pros ladies seving the food was very nice and very apologetic.
Cons Rice uncooked and hard. Store ran out of lettuce and tomatoes. 😱
The customer service at this location is excellent. Chipotle is usually very busy, but the staff is always polite and friendly. I chose to come to the Cropsey Ave location even though there’s one closer to my home. Thank you for the great job!
Atmosphere: 5
Food: 5
Service: 5
Vladislav Valentine
When we told the employees of cilantro allergies, they proceeded to provide rice with cilantro. When we pointed it out, they went to the back with attitude and brought back a small portion of rice. The prices for the portions are also absurd, we paid over 50$ for two bowls. Not visiting chipotle until some serious changes are made.
Atmosphere: 2
Food: 3
Service: 2
Lily Wess
They almost killed me. I told them I have allergies to cilantro, they still managed to add cilantro. Not sure if it was a mistake or the carelessness of hiring 15 year olds to handle food. Anyways, $50 for two bowls filled with mostly rice, barely any chicken, and a death note… yea passssss
Atmosphere: 1
Food: 1
Service: 1
Melina George
probably the cleanest chipotle in nyc. food was great too - nice portions
The owner of this establishment needs to take a look at what their employees are doing. I came here at 4:30 PM on a Wednesday to grab food and saw a “temporarily closed” sign on the door. There were clearly multiple employees inside doing nothing on their phones. This isn’t the first time this has happened either.
Atmosphere: 1
Food: 1
Service: 1
Good spot
Atmosphere: 4
Food: 4
Service: 5
I came from California to visit my parents .. I tried their burritos for my family and they disappointed ☹️… they served me worst I ever tried all over USA.. am commercial driver and run across Midwest to California.. if you can avoid this location you should definitely..I wish they should close this location…
Atmosphere: 1
Food: 1
Service: 1
Just door dashed food at 6:30pm Tuesday, ordered extra chicken and got the normal amount, everything was horribly portioned, no lettuce, no beans, no cheese
Limited food selection. Not so nicely set up room. It was clean ok. Food was also ok. Except not much to choose from. The boy with the glasses was really sweet and nice. Helped with the order and paid attention when I was inquiring about the food.
Overall ok place.
Atmosphere: 4
Food: 4
Service: 5
Restaurant is closed at 11:03 still standing outside from 10:45 freezing outside. Staff is not responding , no idea when it will be open .
Atmosphere: 1
Food: 1
Service: 1
So i walked into the place and was immediately told that I could not place the order and would have to place the order online, which is absolutely ridiculous. When you're turning down physical customers in the store to only take online orders. You should be in the business of taking physical orders from customers in your store and then stopping your online orders Because you don't have the manpower to cover it.
Atmosphere: 1
Food: 1
Service: 1
Went on 12/13 at around 7:30 PM with BOGO and staff handled everything professionally informing customers on the policy and trying to help all. Typically with Chipotle, the only difference is the customer service and here it was great.
Atmosphere: 5
Food: 5
Service: 5
Place was filthy. No ice and half the sodas were out. Chicken was really salty. Chips weren't bad. One extra star because they did have my online order ready. Just lazy employees to have the place so filthy.
Atmosphere: 1
Food: 2
Service: 2
Pros ladies seving the food was very nice and very apologetic.
Cons
Rice uncooked and hard.
Store ran out of lettuce and tomatoes. 😱
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
The customer service at this location is excellent. Chipotle is usually very busy, but the staff is always polite and friendly. I chose to come to the Cropsey Ave location even though there’s one closer to my home. Thank you for the great job!
Atmosphere: 5
Food: 5
Service: 5
When we told the employees of cilantro allergies, they proceeded to provide rice with cilantro. When we pointed it out, they went to the back with attitude and brought back a small portion of rice. The prices for the portions are also absurd, we paid over 50$ for two bowls. Not visiting chipotle until some
serious changes are made.
Atmosphere: 2
Food: 3
Service: 2
They almost killed me. I told them I have allergies to cilantro, they still managed to add cilantro. Not sure if it was a mistake or the carelessness of hiring 15 year olds to handle food. Anyways, $50 for two bowls filled with mostly rice, barely any chicken, and a death note… yea passssss
Atmosphere: 1
Food: 1
Service: 1
probably the cleanest chipotle in nyc. food was great too - nice portions
Atmosphere: 5
Food: 5
Service: 5
The worst service in the world!
Atmosphere: 1
Food: 1
Service: 1
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