behaviour so weird ,,😡 online service is not good 👎
Atmosphere: 1
Food: 1
Service: 1
Jay Jay
The food and customer service was too notch
Atmosphere: 5
Food: 5
Service: 5
Zmari Lewis
This has got to be the worst chipotle in america I don’t even understand how it’s this bad lol.
Atmosphere: 1
Food: 1
Service: 1
Jelissa Thomas
I kid you not . This is the worst chipotle I’ve ever been to. They NEVER have anything. At 4:45pm … they are out of fajitas for the day and they close at 10:00PM. Or if they do have the fajitas … it’s burnt… charred. In the summer, they have no chips because the power keeps tripping and they need to save the power for the AC. Is this even chipotle? Taking the walk there pisses me off everytime… because why don’t I learn ?! -_-
Food: 1
Service: 2
tiara haynes
Hi I ordered chipotle today off of the Postmates app. This was the worst food I’ve ever had in my life. I asked for regular chicken, they gave me burnt chewy honey chipotle chicken, I asked for sour cream they didn’t give me any, the rice was burnt and the lettuce had brown spots on them, I also ordered a large chips and queso. The chips had so much salt on them that it burned my tongue and throat. I have pictures of all the salt of the chips. They also was stale. I’m so upset I spent my hard earned money on this nasty inedible food.
Food: 1
Rakesh Chintu 2008
was very rude and had terrible customer service. She wouldn’t even hand me the bag of food. When i had my hand held out as i thought she was going to hand it to me, she just tossed it on the table.
Atmosphere: 1
Food: 1
Service: 1
Ouf
Okay. Let's break down this particular location. At opening, shouldnt all food look fresh ? Well, your team at this location opened it with brown lettuce to start so I didnt get any. The other trays were low. The server had an agressive demeanor- I get it, they are located on Utica in crown heights. She had a linebacker build with the attitude to match. NOT welcoming, but hey its what I expected. Central Air is poor. This location is CLEAN. Food quality okay- but on saltier side.
Atmosphere: 5
Food: 3
Service: 1
Kassie Greenidge
I don’t usually eat at Chipotle, but I was craving it today and decided to give it another try. Unfortunately, this visit reminded me why it’s not my go-to. The staff member taking my order had a noticeably sassy and dismissive attitude, which made the experience feel uncomfortable and unwelcoming. On top of that, the food was disappointing — the chips were overly salty and not edible, and my bowl had barely any protein, just an overwhelming amount of sour cream and queso. Definitely not the quality or service I was hoping for.
Atmosphere: 1
Food: 1
Service: 1
Gala Schauer
Mixed experiences. Can be very good, and can be alright. I like it and started eating here again.
Atmosphere: 4
Food: 4
Service: 4
Q Christopher
I’m writing to express serious concern regarding the condition of your location. My recent visit was disappointing and frankly unacceptable by any standard of food service hygiene or customer care.
First, none of the servers were wearing hair nets. Many had braids or dreadlocks — styles that should be properly covered when handling food. This raises immediate concerns about food safety and compliance with basic health codes.
Secondly, the restaurant was visibly filthy. The seating area was covered in crumbs and spills; every table I approached was dirty, and there was nowhere clean to sit. Behind the counter where the food is prepared, things looked just as unkempt — unsanitary and disorganized. There was a strong, unpleasant odor inside, more reminiscent of the streets than a place where food is served.
To make matters worse, I was left standing without acknowledgment while the server tended to a hangnail or scratch on their hand, rather than washing up or getting someone else to assist. There were no crowds or rushes to justify the state of the restaurant — it looked and felt like a children’s party had just cleared out 15 minutes before I walked in.
I don’t say this to be harsh, but out of concern. This location is in serious need of attention. Management needs to step up. Standards need to be enforced. Cleanliness and professionalism are non-negotiable when it comes to food service — especially in an establishment that prides itself on fresh, responsibly sourced ingredients.
Please look into this and take action. It’s embarrassing to say the least.
I don’t understand how employees think they can just close and leave early, I got there at 10:42pm and the door was locked with the stools up. The employees were just trying to ignore me at the door. That is not acceptable at all, but at the scale of chipotle i understand it being hard to keep those types of liabilities in check
behaviour so weird ,,😡 online service is not good 👎
Atmosphere: 1
Food: 1
Service: 1
The food and customer service was too notch
Atmosphere: 5
Food: 5
Service: 5
This has got to be the worst chipotle in america I don’t even understand how it’s this bad lol.
Atmosphere: 1
Food: 1
Service: 1
I kid you not . This is the worst chipotle I’ve ever been to. They NEVER have anything. At 4:45pm … they are out of fajitas for the day and they close at 10:00PM. Or if they do have the fajitas … it’s burnt… charred. In the summer, they have no chips because the power keeps tripping and they need to save the power for the AC. Is this even chipotle? Taking the walk there pisses me off everytime… because why don’t I learn ?! -_-
Food: 1
Service: 2
Hi I ordered chipotle today off of the Postmates app. This was the worst food I’ve ever had in my life. I asked for regular chicken, they gave me burnt chewy honey chipotle chicken, I asked for sour cream they didn’t give me any, the rice was burnt and the lettuce had brown spots on them, I also ordered a large chips and queso. The chips had so much salt on them that it burned my tongue and throat. I have pictures of all the salt of the chips. They also was stale. I’m so upset I spent my hard earned money on this nasty inedible food.
Food: 1
was very rude and had terrible customer service. She wouldn’t even hand me the bag of food. When i had my hand held out as i thought she was going to hand it to me, she just tossed it on the table.
Atmosphere: 1
Food: 1
Service: 1
Okay. Let's break down this particular location. At opening, shouldnt all food look fresh ? Well, your team at this location opened it with brown lettuce to start so I didnt get any. The other trays were low. The server had an agressive demeanor- I get it, they are located on Utica in crown heights. She had a linebacker build with the attitude to match. NOT welcoming, but hey its what I expected. Central Air is poor. This location is CLEAN. Food quality okay- but on saltier side.
Atmosphere: 5
Food: 3
Service: 1
I don’t usually eat at Chipotle, but I was craving it today and decided to give it another try. Unfortunately, this visit reminded me why it’s not my go-to. The staff member taking my order had a noticeably sassy and dismissive attitude, which made the experience feel uncomfortable and unwelcoming. On top of that, the food was disappointing — the chips were overly salty and not edible, and my bowl had barely any protein, just an overwhelming amount of sour cream and queso. Definitely not the quality or service I was hoping for.
Atmosphere: 1
Food: 1
Service: 1
Mixed experiences. Can be very good, and can be alright. I like it and started eating here again.
Atmosphere: 4
Food: 4
Service: 4
I’m writing to express serious concern regarding the condition of your location. My recent visit was disappointing and frankly unacceptable by any standard of food service hygiene or customer care.
First, none of the servers were wearing hair nets. Many had braids or dreadlocks — styles that should be properly covered when handling food. This raises immediate concerns about food safety and compliance with basic health codes.
Secondly, the restaurant was visibly filthy. The seating area was covered in crumbs and spills; every table I approached was dirty, and there was nowhere clean to sit. Behind the counter where the food is prepared, things looked just as unkempt — unsanitary and disorganized. There was a strong, unpleasant odor inside, more reminiscent of the streets than a place where food is served.
To make matters worse, I was left standing without acknowledgment while the server tended to a hangnail or scratch on their hand, rather than washing up or getting someone else to assist. There were no crowds or rushes to justify the state of the restaurant — it looked and felt like a children’s party had just cleared out 15 minutes before I walked in.
I don’t say this to be harsh, but out of concern. This location is in serious need of attention. Management needs to step up. Standards need to be enforced. Cleanliness and professionalism are non-negotiable when it comes to food service — especially in an establishment that prides itself on fresh, responsibly sourced ingredients.
Please look into this and take action. It’s embarrassing to say the least.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Ordered a veggie burrito online, this has meat and nothing I ordered!!!!!
Atmosphere: 1
Food: 1
Service: 1
Best chipotle and bk and very good employees
Atmosphere: 5
Food: 5
Service: 5
Is this not America lol? I can’t get a damn water cup without buying something??
This must be my first one star review for any restaurant.
On June 26th 2025, 10:30pm, I placed an order on their app for a chicken burrito w/ the usual toppings minus sour cream and red chili salsa. When I opened the bowl it ONLY consist of rice, a little bit of black beans and a huge amount of sour cream and red chili salsa. There were completely no chicken (or any other protein for that matter), no lettuce, no cheese.. Nothing else. The employee who made it deliberately left out the chicken and all the other ingredients and instead gave a smothering amount of the two ingredients I specifically ask to leave out, sour cream and red chili.
Luckily after I complained to customer service on their app, they comp me a free entrée with a side of guac to make up for the horrible service.
I get it, the employee was probably upset that the order came in 30 minutes to closing time and purposely did a half-ass job because of his tantrum. But you're paid to do a job and if you don't like it you can quit. Don't take it out on the customers who pay your paycheck.
Atmosphere: 1
Food: 1
Service: 1
I don’t understand how employees think they can just close and leave early, I got there at 10:42pm and the door was locked with the stools up. The employees were just trying to ignore me at the door. That is not acceptable at all, but at the scale of chipotle i understand it being hard to keep those types of liabilities in check
Service: 1
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