Service was really bad. Gratuity is included so I didn't think they cared to help. Asked for cheese 3 times and never got it and never even had waters refilled. Only huge parties being sat so too noisy
Charles
My husband and I had dinner at Convivium Osteria this past Wednesday. We were looking forward to it, as it has received good reviews and the cozy ambiance appealed to us. Our experience did not begin well. Understandably a restaurant has their hours, but to have a very large group of customers with 5:00 reservations waiting outside in the cold until 5:15 and to then have those customers all squeeze in at the same time to try to be seated is a very poor system. The service was inconsistent and slow. Perhaps they were short staffed? If so, it behooved them to explain this, especially knowing that almost all the customers were there for a dinner before a show at Barclays and time was limited. I will say our waiter was friendly and it was not his fault that the restaurant has such a poor system. The food was very good, especially the polenta appetizer. The portions sizes are just enough and the prices are fair. Normally we can overlook some glitches, but the manager was quite rude and in a business where service is important, it makes it difficult to want to return. When one customer who was seated in the lower level came up to inquire about service, the manager quickly responded, “You just sat down.” This was not true as I had watched this man and his group go down while we were waiting as well. Also, when our meal was finished, the manager came to our table and without saying a word, abruptly put the bill down. We said, “Oh we were going to order coffee.” and he replied, “The machine is broken.” and walked away. The table next to us was asked if they wanted dessert. This could have been an oversight on the part of our waiter, but the manager's rudeness left a bad taste in our mouths and we decided to leave. It is not that difficult to get good food at the many restaurants in the area, but service and simple manners and communication are essential. Suffice it to say we will not be returning!
Domenic Perone
The place is beautiful and the food is amazing cant say enough
Atmosphere: 5
Food: 5
Service: 5
M F
Amazing food
Atmosphere: 5
Food: 5
Service: 5
Charlotte Skrobe
Came here for the gnudi. Off the menu. Service was very slow. We were there for 2 hours to complete meal. The lasagna was salty but okay.. Lamb was overdone & very meager meat. The only positive, the waiter did not charge us for the dessert & coffee because we complained. Will not return. .
Atmosphere: 2
Food: 1
Service: 1
A
Extremely rude staffs, slow and poor service
Service: 1
sunho Ryan
Made a reservation at 7, yet they kept us waiting endlessly — only to tell us we should leave if we don’t want to wait even longer. Absolutely absurd.
Atmosphere: 1
Food: 1
Service: 1
Jo Irwin
The food was wonderful. Had the Cacio e Pepe which was superb and hard to find in restaurants these days. The service was exemplary and we were allowed to linger without any pressure. We have been going here since they opened years ago and he food has remained of a very high quality. As usual we will be back!
Atmosphere: 5
Food: 5
Service: 5
Ashley Eberhart
What a shame! This restaurant used to have excellent food. We waited an hour in an empty restaurant for some of the worst pasta we’ve ever tasted. The cacio e pepe was somehow watery (?), extremely bland, and inedible enough that I only had a couple of bites and went home to have some takeout from the fridge instead. The staff seemed consistently confused and service was agonizingly slow. I wondered why this place is often empty — don’t find out the hard and expensive way like we did :)
Atmosphere: 3
Food: 1
Service: 1
Janel
Loved how the restaurant looked inside and the ambiance was excellent. I've definitely had better pasta at other Italian locations though, and the food took a pretty long time to come out. If you're going to a concert at Barclay's Center and want somewhere to eat with this kind of cuisine, go for it - but not my first choice moving forward.
Great Italian food. Wonderful staff. Got us in and out in a timely manner so we could go to the basketball game. I highly recommend a neighborhood gem
Elise
It was extremely hot in the restaurant and it made for a very unpleasant experience. If not for that, everything else was good.
Susan
Food was good but not outstanding. Waiter was nice and polite but took way too long to serve drinks, no offer of bread for the table ( It's an Italian restaurant-c'mon!) and left us waiting for half an hour after we had finished our meal. Maybe not entirely his fault as we did not see other servers in the place.
Carol
A well established place with pretty good food. But we went on a Tuesday night and it was very busy and noisy, even though it's a pretty small room. The waiters seemed totally overwhelmed and the service was extremely slow and bafflingly incompetent. We were offered and ordered items on the menu that they'd already run out of or didn't have available. We had to ask for our drink orders many times, and refills of our water. The room was under air conditioned and steamy on a humid night. The food that we did get, however, was very good.
Service was really bad. Gratuity is included so I didn't think they cared to help. Asked for cheese 3 times and never got it and never even had waters refilled. Only huge parties being sat so too noisy
My husband and I had dinner at Convivium Osteria this past Wednesday. We were looking forward to it, as it has received good reviews and the cozy ambiance appealed to us. Our experience did not begin well. Understandably a restaurant has their hours, but to have a very large group of customers with 5:00 reservations waiting outside in the cold until 5:15 and to then have those customers all squeeze in at the same time to try to be seated is a very poor system. The service was inconsistent and slow. Perhaps they were short staffed? If so, it behooved them to explain this, especially knowing that almost all the customers were there for a dinner before a show at Barclays and time was limited. I will say our waiter was friendly and it was not his fault that the restaurant has such a poor system. The food was very good, especially the polenta appetizer. The portions sizes are just enough and the prices are fair. Normally we can overlook some glitches, but the manager was quite rude and in a business where service is important, it makes it difficult to want to return. When one customer who was seated in the lower level came up to inquire about service, the manager quickly responded, “You just sat down.” This was not true as I had watched this man and his group go down while we were waiting as well. Also, when our meal was finished, the manager came to our table and without saying a word, abruptly put the bill down. We said, “Oh we were going to order coffee.” and he replied, “The machine is broken.” and walked away. The table next to us was asked if they wanted dessert. This could have been an oversight on the part of our waiter, but the manager's rudeness left a bad taste in our mouths and we decided to leave. It is not that difficult to get good food at the many restaurants in the area, but service and simple manners and communication are essential. Suffice it to say we will not be returning!
The place is beautiful and the food is amazing cant say enough
Atmosphere: 5
Food: 5
Service: 5
Amazing food
Atmosphere: 5
Food: 5
Service: 5
Came here for the gnudi. Off the menu. Service was very slow. We were there for 2 hours to complete meal. The lasagna was salty but okay.. Lamb was overdone & very meager meat. The only positive, the waiter did not charge us for the dessert & coffee because we complained. Will not return. .
Atmosphere: 2
Food: 1
Service: 1
Extremely rude staffs, slow and poor service
Service: 1
Made a reservation at 7, yet they kept us waiting endlessly — only to tell us we should leave if we don’t want to wait even longer. Absolutely absurd.
Atmosphere: 1
Food: 1
Service: 1
The food was wonderful. Had the Cacio e Pepe which was superb and hard to find in restaurants these days. The service was exemplary and we were allowed to linger without any pressure. We have been going here since they opened years ago and he food has remained of a very high quality. As usual we will be back!
Atmosphere: 5
Food: 5
Service: 5
What a shame! This restaurant used to have excellent food. We waited an hour in an empty restaurant for some of the worst pasta we’ve ever tasted. The cacio e pepe was somehow watery (?), extremely bland, and inedible enough that I only had a couple of bites and went home to have some takeout from the fridge instead. The staff seemed consistently confused and service was agonizingly slow. I wondered why this place is often empty — don’t find out the hard and expensive way like we did :)
Atmosphere: 3
Food: 1
Service: 1
Loved how the restaurant looked inside and the ambiance was excellent. I've definitely had better pasta at other Italian locations though, and the food took a pretty long time to come out. If you're going to a concert at Barclay's Center and want somewhere to eat with this kind of cuisine, go for it - but not my first choice moving forward.
Restaurantji Recommends
Great Italian food. Wonderful staff. Got us in and out in a timely manner so we could go to the basketball game. I highly recommend a neighborhood gem
It was extremely hot in the restaurant and it made for a very unpleasant experience. If not for that, everything else was good.
Food was good but not outstanding. Waiter was nice and polite but took way too long to serve drinks, no offer of bread for the table ( It's an Italian restaurant-c'mon!) and left us waiting for half an hour after we had finished our meal. Maybe not entirely his fault as we did not see other servers in the place.
A well established place with pretty good food. But we went on a Tuesday night and it was very busy and noisy, even though it's a pretty small room. The waiters seemed totally overwhelmed and the service was extremely slow and bafflingly incompetent. We were offered and ordered items on the menu that they'd already run out of or didn't have available. We had to ask for our drink orders many times, and refills of our water. The room was under air conditioned and steamy on a humid night. The food that we did get, however, was very good.
Delicious
Atmosphere: 5
Food: 5
Service: 5
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