This is a one-star review for the manager, not the amazing woman working the counter.
I came in to get a coffee, and the cashier — short hair, wearing a mask — was so sweet and thoughtful. She told me, “If you don’t like how it turns out, I will make another one just in case.” That’s the kind of kindness that actually makes a customer’s day.
Then I watched her manager — blonde hair, green shirt, probably in her late 50s or 60s — walk up and completely ruin the atmosphere. She was nasty, talking to the cashier like she was dirt. Saying stuff like “I don’t want to hear it” and “move faster,” cutting her off every time she tried to speak. And all this was happening right in front of customers. I couldn’t believe it.
Even if something was done wrong, that’s not how you handle it. You don’t humiliate someone who’s clearly doing their best, especially not in public. It was so unprofessional and honestly just sad to watch.
If this is how she treats her staff, I wouldn’t be surprised if the turnover rate is sky high. People don’t quit jobs — they quit managers like her. Maybe she should find a job where she can talk down to people all day without making customers uncomfortable.
The cashier deserves better.
Atmosphere: 1
Food: 5
Service: 1
mary
for some reason every time i get a drink from here, they never know how to make it right
Liv
Morning staff is the sweetest! order is always correct and fast! Ashley is super sweet and makes sure everything is correct in ordering
Atmosphere: 5
Food: 5
Service: 5
Cara
They are so rude and take so long to make my order. The manager is also super rude and she asked for my confirmation code even though I was the only customer inside. I would not recommend this location whatsoever!
Atmosphere: 1
Food: 1
Service: 1
Maria Buono
I went there today 7/31/25 to buy a 50 count of munchkins. Guy at register charges me $ 21.99 even though price is $ 17.99 nearby other locations in Bay Ridge besides giving me a box that was slightly defective with a rip in it. Do they really have to price gouge? $ 5 more than everywhere else. Stay away. You can go within waling distance to 2 other Dunkin Donuts nearby.
Atmosphere: 1
Food: 1
Service: 1
Elijah Hernandez
I want to give this place 5 stars.. I have one issue.. Some of the women on that staff are so sassy/disrespectful for no reason. The only spanish woman there treats BUTTER like CREAM CHEESE. When I asked her to take most of it off, she treats me like I’m giving her a hard time. “I already made it soo..” I’ve never talked down to her or had an attitude about it (even after her mannerisms), just asked politely for less butter. She’s irritable over everything I’ve asked of her. You could be the nicest person but if you ask her to fix/do something you’re automatically a villain in her world. One time I was picking up two separate orders and I saw her bagging them separately (as she’s supposed to). Me personally, I don’t like waste. So I said, “Oh, those two can go in the same bag, I’m here for both.” Smile on my face, not angry (no reason to be). I get “Okay, well I didn’t know that.” as if I belittled her intelligence. Her social skills are the worst I’ve seen yet. I used to work at Dunkin’ so I know how it is dealing with actual crazy customers but you should still uphold the respect for others. One thing I noticed working Dunkin’ was that even through the disrespect from some customers, you will always have good people coming in and bringing light to your day. In any aspect of life you wanna be a star and team player. Don’t let others ruin your character. I refuse to argue with someone trying to work and make a living like everybody else.. There could be tragic things going on in these people’s lives that make them this way so being polite and patient goes a long way. Treat people the way you wish to be treated. Now, I know too much Canola Oil butter (like ANY butter) can get you sick. I already got sick the first time she made my food. I don’t know a single soul who puts a block of butter like cream cheese on a hot bagel. We live in NY, you have to know the schmear technique. Between the unreasonable disrespect, and butter drenched bagels? I can’t give the spot 5 stars. STILL, in my opinion it’s better than any other Dunkin’ in the area though. The rest of the staff especially the manager is super chill and provide great service.. Food is top quality when made by others for the most part.
Atmosphere: 3
Food: 5
Service: 2
Pei Ly
Bad customer service nasty attitude
Atmosphere: 1
Food: 1
Service: 1
Maria Del Carmen Rosario
Not enough elbow room or to sit down.
Atmosphere: 3
Food: 3
Service: 3
Joanna Larios
Rudest workers ever denied my order
Jay
This is the only Dunkin’ I will go to in Bay Ridge, the only one that gets everything right
Vegetarian options: They never change gloves after touching bacon or any meat I always have to ask them to change it and I ordered an egg and cheese to go they put bacon on it I only realized when I arrived to work so I called at least 10 times someone keeps picking up and hanging up or just letting it ring and not answering worst Dunkin’ Donuts
Serena Johnson
Nice staff but they serve ice cold and undercooked food
Food: 2
Service: 3
Zeina Alyousef
Fresh food
Rabia
The best Dunkin in Bay Ridge! Fast, friendly, & always fresh. They stay open late until 9 pm!
⭐️
This is a one-star review for the manager, not the amazing woman working the counter.
I came in to get a coffee, and the cashier — short hair, wearing a mask — was so sweet and thoughtful. She told me, “If you don’t like how it turns out, I will make another one just in case.” That’s the kind of kindness that actually makes a customer’s day.
Then I watched her manager — blonde hair, green shirt, probably in her late 50s or 60s — walk up and completely ruin the atmosphere. She was nasty, talking to the cashier like she was dirt. Saying stuff like “I don’t want to hear it” and “move faster,” cutting her off every time she tried to speak. And all this was happening right in front of customers. I couldn’t believe it.
Even if something was done wrong, that’s not how you handle it. You don’t humiliate someone who’s clearly doing their best, especially not in public. It was so unprofessional and honestly just sad to watch.
If this is how she treats her staff, I wouldn’t be surprised if the turnover rate is sky high. People don’t quit jobs — they quit managers like her. Maybe she should find a job where she can talk down to people all day without making customers uncomfortable.
The cashier deserves better.
Atmosphere: 1
Food: 5
Service: 1
for some reason every time i get a drink from here, they never know how to make it right
Morning staff is the sweetest! order is always correct and fast! Ashley is super sweet and makes sure everything is correct in ordering
Atmosphere: 5
Food: 5
Service: 5
They are so rude and take so long to make my order. The manager is also super rude and she asked for my confirmation code even though I was the only customer inside. I would not recommend this location whatsoever!
Atmosphere: 1
Food: 1
Service: 1
I went there today 7/31/25 to buy a 50 count of munchkins. Guy at register charges me $ 21.99 even though price is $ 17.99 nearby other locations in Bay Ridge besides giving me a box that was slightly defective with a rip in it. Do they really have to price gouge? $ 5 more than everywhere else. Stay away. You can go within waling distance to 2 other Dunkin Donuts nearby.
Atmosphere: 1
Food: 1
Service: 1
I want to give this place 5 stars.. I have one issue.. Some of the women on that staff are so sassy/disrespectful for no reason. The only spanish woman there treats BUTTER like CREAM CHEESE. When I asked her to take most of it off, she treats me like I’m giving her a hard time. “I already made it soo..” I’ve never talked down to her or had an attitude about it (even after her mannerisms), just asked politely for less butter. She’s irritable over everything I’ve asked of her. You could be the nicest person but if you ask her to fix/do something you’re automatically a villain in her world. One time I was picking up two separate orders and I saw her bagging them separately (as she’s supposed to). Me personally, I don’t like waste. So I said, “Oh, those two can go in the same bag, I’m here for both.” Smile on my face, not angry (no reason to be). I get “Okay, well I didn’t know that.” as if I belittled her intelligence. Her social skills are the worst I’ve seen yet. I used to work at Dunkin’ so I know how it is dealing with actual crazy customers but you should still uphold the respect for others. One thing I noticed working Dunkin’ was that even through the disrespect from some customers, you will always have good people coming in and bringing light to your day. In any aspect of life you wanna be a star and team player. Don’t let others ruin your character. I refuse to argue with someone trying to work and make a living like everybody else.. There could be tragic things going on in these people’s lives that make them this way so being polite and patient goes a long way. Treat people the way you wish to be treated. Now, I know too much Canola Oil butter (like ANY butter) can get you sick. I already got sick the first time she made my food. I don’t know a single soul who puts a block of butter like cream cheese on a hot bagel. We live in NY, you have to know the schmear technique. Between the unreasonable disrespect, and butter drenched bagels? I can’t give the spot 5 stars. STILL, in my opinion it’s better than any other Dunkin’ in the area though. The rest of the staff especially the manager is super chill and provide great service.. Food is top quality when made by others for the most part.
Atmosphere: 3
Food: 5
Service: 2
Bad customer service nasty attitude
Atmosphere: 1
Food: 1
Service: 1
Not enough elbow room or to sit down.
Atmosphere: 3
Food: 3
Service: 3
Rudest workers ever denied my order
This is the only Dunkin’ I will go to in Bay Ridge, the only one that gets everything right
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tea wasn’t that good! But I’m
From Oklahoma lol
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: They never change gloves after touching bacon or any meat I always have to ask them to change it and I ordered an egg and cheese to go they put bacon on it I only realized when I arrived to work so I called at least 10 times someone keeps picking up and hanging up or just letting it ring and not answering worst Dunkin’ Donuts
Nice staff but they serve ice cold and undercooked food
Food: 2
Service: 3
Fresh food
The best Dunkin in Bay Ridge! Fast, friendly, & always fresh. They stay open late until 9 pm!
Atmosphere: 5
Food: 5
Service: 5
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