On October 15th, a little after 3:30pm, I went to this Dunkin Donuts location before my bike ride. I was INTENSELY desiring a hot chocolate for my ride, because of the cooler temperatures and also because it is one of my go-to hot drinks.
I get to the register and this young, African American woman with a dark, blond wig was at the counter to take my order. I begin to order the hot chocolate but instantly stop and ask the what were the ounces for the medium and large sizes. She seems to be annoyed by my question, as it is not a typical question a customer may ask, but she is clearly unaware of the answer and says 4!!! LOL. I repeat, “4???” Clearly, that was wrong. I asked that question because I had my empty water bottle with me to be filled with hot chocolate for my ride and I measured its capacity before I left to be a bit more than 20 oz so I wanted to get a drink size that would fit in the bottle. I stared to explain that to her, but I stopped because she seemed incompetent. There was a cup on the counter and she kinda slammed it and said that it was a size medium. (Later on, I found out that it was a small).
So I tell her that I would take it and asked if she could she use almond milk in replacement of whatever milk they usually use. She tells me that the hot chocolate is from an actual machine and the almond milk is separate. I was lost because I have never come across a Dunkin’ Donuts that uses a machine to dispense hot chocolate. So I ask her for clarity and she just stares at me, blinking her eyes in silence. After 5 seconds of that, I just walk out.
This young lady needs EXTENSIVE training, manners and respect. That was customer service at its WORST!!! IF I ever return there and I see her, I will not step foot in and just go to another Dunkin’ Donuts.
Service: 1
Foluso Adeayo
I have been going to this DD for years and the staff and service have always being nice and courteous to me
Atmosphere: 4
Food: 5
Service: 4
Don Robinson
Good service
Atmosphere: 5
Food: 5
Service: 5
abidar omar
The guy working there is rude. Not professional at all. The little kid
Service: 1
Fashion Forward
I used to go to this location atleast 3-4 a week faithfully because it's the closest to my house. I could put up with food orders taking a while or drinks getting messed up. We all make mistakes. However, I CAN NOT put up with nasty, stank attitudes from staff. Never walking foot in there again. And it su sucks because there are a few really nice employees there. There's a young Hispanic man there and hes the best. Give him a raise. As well as one of the managers. Really nice. Oh well, I have 2 other locations I frequent that not only get my orders right everytime, they also know how to talk to people. I'll go there moving forward.
So unprofessional staff here, white guy with spex is so arrogant he doesn’t know any customer service. Thts how they gave me my avacado toast.
Atmosphere: 1
Food: 1
Service: 1
I went and bought a coffee. They gave me a black coffee. No creamer was in the coffee when I got back home. They need help at this location.
Service: 2
One guy works by himself. I don't plam him, but the management looks so cheap .
It's definitely not a good experience in this location .
Atmosphere: 1
Service: 1
Since covid the seats and chairs have not been returned to the dinning area, which is now past February 2025
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Jelly Donuts, Bagel
there is no good customer service.
Atmosphere: 1
Food: 2
Service: 1
Worst Dunkin in the entire
Atmosphere: 1
Food: 1
Service: 1
Very good! Fast service.
Atmosphere: 4
Food: 5
Service: 5
Good service
Atmosphere: 4
Food: 4
Service: 4
The staff are so pleasant and accommodating at this Dunkin'.
Atmosphere: 5
Food: 5
Service: 5
The best dunkin' donuts coffee ever.
I've been to millions of dunkin' donuts.
Their coffee hits differently. I drive 30 mins away to get this coffee.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
On October 15th, a little after 3:30pm, I went to this Dunkin Donuts location before my bike ride. I was INTENSELY desiring a hot chocolate for my ride, because of the cooler temperatures and also because it is one of my go-to hot drinks.
I get to the register and this young, African American woman with a dark, blond wig was at the counter to take my order. I begin to order the hot chocolate but instantly stop and ask the what were the ounces for the medium and large sizes. She seems to be annoyed by my question, as it is not a typical question a customer may ask, but she is clearly unaware of the answer and says 4!!! LOL. I repeat, “4???” Clearly, that was wrong. I asked that question because I had my empty water bottle with me to be filled with hot chocolate for my ride and I measured its capacity before I left to be a bit more than 20 oz so I wanted to get a drink size that would fit in the bottle. I stared to explain that to her, but I stopped because she seemed incompetent. There was a cup on the counter and she kinda slammed it and said that it was a size medium. (Later on, I found out that it was a small).
So I tell her that I would take it and asked if she could she use almond milk in replacement of whatever milk they usually use. She tells me that the hot chocolate is from an actual machine and the almond milk is separate. I was lost because I have never come across a Dunkin’ Donuts that uses a machine to dispense hot chocolate. So I ask her for clarity and she just stares at me, blinking her eyes in silence. After 5 seconds of that, I just walk out.
This young lady needs EXTENSIVE training, manners and respect. That was customer service at its WORST!!! IF I ever return there and I see her, I will not step foot in and just go to another Dunkin’ Donuts.
Service: 1
I have been going to this DD for years and the staff and service have always being nice and courteous to me
Atmosphere: 4
Food: 5
Service: 4
Good service
Atmosphere: 5
Food: 5
Service: 5
The guy working there is rude. Not professional at all. The little kid
Service: 1
I used to go to this location atleast 3-4 a week faithfully because it's the closest to my house. I could put up with food orders taking a while or drinks getting messed up. We all make mistakes. However, I CAN NOT put up with nasty, stank attitudes from staff. Never walking foot in there again. And it su sucks because there are a few really nice employees there. There's a young Hispanic man there and hes the best. Give him a raise. As well as one of the managers. Really nice. Oh well, I have 2 other locations I frequent that not only get my orders right everytime, they also know how to talk to people. I'll go there moving forward.
Atmosphere: 3
Food: 3
Service: 1
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