This is by far the WORST dunkin I've ever been to! Its like they purposefully strive to make every drink wrong!! Its so infuriating when you are in a rush for work and they make your drinks wrong every single time!! Everytime I'm in there people are fighting with them because they are doing all the orders wrong!! They really need to fire they entire staff and start all over because this is NOT it!!!
Atmosphere: 1
Food: 1
Service: 1
Arturo R Lopez
Terrible service. They say they open at 5 am and it's still 6 am and they're still closed. It's very bad service
Service: 1
Mooch
This us the worst dunkin ive ever had, worst drinks, burnt food, And TERRIBLE CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Master Shredder
Worst dunkin in nyc. The service is terrible. Waiting 20 minutes to order 1 drink is honestly ridiculous.
Atmosphere: 1
Service: 1
Anibal Nieves
Very nice
Atmosphere: 4
Food: 3
Service: 4
Caroline Barrington
I don’t know why I continue to go to this location every single food item I’ve ever purchased tastes how dirty dish water smells -if that makes sense
Sis Del
This is the nastiest place to get food. Terrible customer service. The place is not safe due to the fact that I witnessed people under the influence of drugs and alcohol. I have pictures, but I'm not sure if it is legal to post.The HEALTH DEPARTMENT MUST pay them a visit. Positive reviews must be from friends and family members. This place is absolutely gross.
Food: 1
Flex Neske
I visited this location today for breakfast with a work colleague, and we ordered a grilled cheese sandwich and a bacon, egg, and cheese sandwich. Unfortunately, both items were served cold. The grilled cheese, in particular, was not properly heated; it appeared that a slice of cold cheese was simply placed between the bread without any effort to warm it. If customers request warm food, I believe it is important for the staff to ensure the order is prepared accordingly. This experience highlighted a lack of professionalism and communication, which I hope can be addressed moving forward.
Atmosphere: 2
Food: 2
Service: 2
Mark Urbina
Great looking staff, very nice and actually greet you when you walk in.
Just had the worst experience at this location, the cashier took my order wrong and then got upset at me because I told her it was the wrong order and she even said “do you not speak English” which felt extremely RACIST because I am Latina and our conversation was in English. I’m never returning to this store again
I order pick up often and the employees are always diligent and polite!
Atmosphere: 4
Food: 5
Service: 5
D S
THIS USED TO BE THE BEST DUNKIN DONUTS WHEN THE FEMALE MANAGER WAS THERE PINPUSH! NOW, THIS DUNKIN DONUTS HAS TURNED INTO AN ATROCIOUS DISGUSTING FAST FOOD CHAIN RESTAURANT! THE WORKERS ARE HORRIBLE, LOW STAFFED, THE MANAGER IS DOWNRIGHT RUDE TO CUSTOMERS AND EVEN THEIR OWN EMPLOYEES! THEY MAKE SO MANY INCORRECT ORDERS, AND THAN DON’T WANT TO REFUND YOU BACK WHAT ORDERS THEY CHARGED YOU FOR INCORRECTLY! THE WORKERS ARE ALL RUDE WITH THE EXCEPTION OF THE YOUNG GIRL WITH THE HIJAB SHE SEEMS NICE & UNDERSTANDING TOWARDS THE CUSTOMERS BUT EVEN SHE GETS THE HEAT OF THE SNOB MANAGER THEY HAVE THERE! WHY DID THE CORPORATE CHANGE THE PREVIOUS EMPLOYEES THEY WERE ALL THE BEST AND BROUGHT POSITIVITY TO THE ATMOSPHERE ON A DAILY BASIS AND KEPT THE CUSTOMERS SO HAPPY AND ALWAYS WORKED HARD AND QUICKLY. THEY WERE A TRUE BLESSING! THAN THEY BOUGHT THIS BUNCH OF INCOMPETENT CREW THAT DO NOT KNOW HOW TO RUN THE FRANCHISE!!! WHY? THAT IS UNFAIR TO THE CUSTOMERS! ? I WILL NOT COME HERE AGAIN AND WILL SPREAD THE WORD HOW POORLY THEY TREAT THE CUSTOMERS BECAUSE THEY ARE UNDER PRESSURE! IF THAT IS THE CASE LOOK FOR OTHER WORK AND BRING POSITIVE EMPLOYEES BACK TO 272 BROADWAY, BROOKLYN, NY 11211! I DO NOT RECOMMEND THIS DUNKIN DONUT DO NOT SAY YOU WERE NOT WARNED ITS ABSOLUTELY THE WORST!!! WAITED ON LINE MORE THAN 20-25 MINUTES WITH 2 PEOPLE IN FRONT OF ME! THATS UNNECESSARY!!
Atmosphere: 1
Food: 1
Service: 1
Mark Haughton
Excellent job.
Service: 5
claribel placeres
Always busy, btw they put way too much cream cheese and overload with jelly on a bagel even though you tell them a little bit please. The coffee taste really bad ??♀️it just a nightmare.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Bell
Can make the food right, and can make it so so. I go with 3 stars based on many visits.
This is by far the WORST dunkin I've ever been to! Its like they purposefully strive to make every drink wrong!! Its so infuriating when you are in a rush for work and they make your drinks wrong every single time!! Everytime I'm in there people are fighting with them because they are doing all the orders wrong!! They really need to fire they entire staff and start all over because this is NOT it!!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service. They say they open at 5 am and it's still 6 am and they're still closed. It's very bad service
Service: 1
This us the worst dunkin ive ever had, worst drinks, burnt food, And TERRIBLE CUSTOMER SERVICE
Atmosphere: 1
Food: 1
Service: 1
Worst dunkin in nyc. The service is terrible. Waiting 20 minutes to order 1 drink is honestly ridiculous.
Atmosphere: 1
Service: 1
Very nice
Atmosphere: 4
Food: 3
Service: 4
I don’t know why I continue to go to this location every single food item I’ve ever purchased tastes how dirty dish water smells -if that makes sense
This is the nastiest place to get food. Terrible customer service. The place is not safe due to the fact that I witnessed people under the influence of drugs and alcohol. I have pictures, but I'm not sure if it is legal to post.The HEALTH DEPARTMENT MUST pay them a visit. Positive reviews must be from friends and family members. This place is
absolutely gross.
Food: 1
I visited this location today for breakfast with a work colleague, and we ordered a grilled cheese sandwich and a bacon, egg, and cheese sandwich. Unfortunately, both items were served cold. The grilled cheese, in particular, was not properly heated; it appeared that a slice of cold cheese was simply placed between the bread without any effort to warm it. If customers request warm food, I believe it is important for the staff to ensure the order is prepared accordingly. This experience highlighted a lack of professionalism and communication, which I hope can be addressed moving forward.
Atmosphere: 2
Food: 2
Service: 2
Great looking staff, very nice and actually greet you when you walk in.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Iced Macchiato, Grilled Cheese, Doughnut
Just had the worst experience at this location, the cashier took my order wrong and then got upset at me because I told her it was the wrong order and she even said “do you not speak English” which felt extremely RACIST because I am Latina and our conversation was in English. I’m never returning to this store again
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I order pick up often and the employees are always diligent and polite!
Atmosphere: 4
Food: 5
Service: 5
THIS USED TO BE THE BEST DUNKIN DONUTS WHEN THE FEMALE MANAGER WAS THERE PINPUSH! NOW, THIS DUNKIN DONUTS HAS TURNED INTO AN ATROCIOUS DISGUSTING FAST FOOD CHAIN RESTAURANT! THE WORKERS ARE HORRIBLE, LOW STAFFED, THE MANAGER IS DOWNRIGHT RUDE TO CUSTOMERS AND EVEN THEIR OWN EMPLOYEES! THEY MAKE SO MANY INCORRECT ORDERS, AND THAN DON’T WANT TO REFUND YOU BACK WHAT ORDERS THEY CHARGED YOU FOR INCORRECTLY! THE WORKERS ARE ALL RUDE WITH THE EXCEPTION OF THE YOUNG GIRL WITH THE HIJAB SHE SEEMS NICE & UNDERSTANDING TOWARDS THE CUSTOMERS BUT EVEN SHE GETS THE HEAT OF THE SNOB MANAGER THEY HAVE THERE! WHY DID THE CORPORATE CHANGE THE PREVIOUS EMPLOYEES THEY WERE ALL THE BEST AND BROUGHT POSITIVITY TO THE ATMOSPHERE ON A DAILY BASIS AND KEPT THE CUSTOMERS SO HAPPY AND ALWAYS WORKED HARD AND QUICKLY. THEY WERE A TRUE BLESSING! THAN THEY BOUGHT THIS BUNCH OF INCOMPETENT CREW THAT DO NOT KNOW HOW TO RUN THE FRANCHISE!!! WHY? THAT IS UNFAIR TO THE CUSTOMERS! ? I WILL NOT COME HERE AGAIN AND WILL SPREAD THE WORD HOW POORLY THEY TREAT THE CUSTOMERS BECAUSE THEY ARE UNDER PRESSURE! IF THAT IS THE CASE LOOK FOR OTHER WORK AND BRING POSITIVE EMPLOYEES BACK TO 272 BROADWAY, BROOKLYN, NY 11211! I DO NOT RECOMMEND THIS DUNKIN DONUT DO NOT SAY YOU WERE NOT WARNED ITS ABSOLUTELY THE WORST!!! WAITED ON LINE MORE THAN 20-25 MINUTES WITH 2 PEOPLE IN FRONT OF ME! THATS UNNECESSARY!!
Atmosphere: 1
Food: 1
Service: 1
Excellent job.
Service: 5
Always busy, btw they put way too much cream cheese and overload with jelly on a bagel even though you tell them a little bit please. The coffee taste really bad ??♀️it just a nightmare.
Atmosphere: 1
Food: 1
Service: 1
Can make the food right, and can make it so so. I go with 3 stars based on many visits.
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