Went into Dunkin’ Donuts to order breakfast and they gave me a coffee with oat milk and I asked for whole milk and Managershe wss arguing with me telling me that she couldn’t do anything after she made a mistake And told me it was my problem calling corporate today to let them know that she got so angry. She gave me my money back. This place is disgusting and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Eugene tapia jr
No display of Dunkin sign it looks like just a pickup and go atmosphere people need to get off their cellphone
Atmosphere: 1
Food: 2
Service: 3
Chase Brown
STORE WAS OPEN AND THEY'RE TELLING PEOPLE THEY CLOSED. WHY ADVERTISE YALL ARE OPEN ON NEW YEARS DAY IF YOU DONT WANT TO WORK
Service: 1
Andrei
Very bad service, took 20 min to get a small coffee. Poor quality management and probably the most unprofessional and slow staff in any previous dunkin donuts I have entered.
Service: 1
Osamede Eweka
The manager for this store location is a horrible person. she throw my coupon at me after handing it over.
Mena Russo
I give this location 10 negative stars Don't waste your time and money The rudest humans you ever did met!! community needs to boycott this place and bring something better to the people in Carroll gardens
Atmosphere: 1
Food: 1
Service: 1
nyczakir hossain
I was speaking on my phone and it was my own language- bangla - Someone said I can’t speak in bangla inside the restaurant I was shocked 😳 I didn’t know about this law in USA That like racism, why I can’t speak my own language ? Even I didn’t talk with her ! She was crazy and she don’t know how to manners with customers 😡😡😡😡
Service: 1
Nurul Siddiqui
I had order a Shaken Express with One Pump Brown Sugar & 2 Pump Mocha. The Rude Barista keeps telling me repeatedly that Shaken Expresso is as same as Ice Latte. The Rude Barista also informed me that the store does not have Oat milk but will substitute Oat Milk with Almond Milk. The Rude Barista passed the Order to another Male Barista, Who messed the Order more by adding Latte into the Shaken Expresso. The Rude Barista made matters worst by screaming an Apology to me for making a wrong order. She did not get the Order size correct nor any of the Procedure of creating Order correct but keeps telling me that she worked in this Dunkin' for Eight Years. Other Customers have spoken up while we were arguing that She is a Rude Barista but No owner or Dunkin' Corporate did anything about Her or Her behavior. This Rude Barista wear no name tag but Her description is as following; Olive skin Individual, wears her hair in a Pony tail, Short in Height, Medium in Built & wears Glasses.
Atmosphere: 1
Food: 1
Service: 1
Tina Mazza
This shop is dirty and the workers are disrespectful, rude and can never get your coffee order correct. The one guy that works there is the worst. There are roaches in the ice cream area… just horrible all around.
Stevie Barbieri
awful customer service, disgusting hygiene. avoid at all costs
Worst customer service in all of Brooklyn, 3 people in the store, one of them cleaning the walls of the store as calmly as possible as if they didn't have people waiting to order and pay, the other two including the terrible barista who didn't even have delivery orders super slow and rude with his face he doesn't like what he does, please he needs training for rush hour urgently. 15 min they made me wait and the store was empty, they don't do orders right today mid week they had no milk only whoole milk unbelievable, not the first time this has happened to me. The owner is wasting your money with rude and slow staff.
Kenneth Scheffler
Terrible customer service. I ordered a hot matcha latte. They put out an iced latte, which I assumed was for someone else. After waiting more than 5 minutes, I asked where my drink was. The woman snapped, “you ordered iced” and just kept repeating it. She said she’d worked there 8 years so she couldn’t be wrong. It’s fine to make a mistake—maybe she misheard, maybe I misspoke (I didn't - I never order iced). But the point is, I didn’t order iced, and there was absolutely no reason to argue and insist I was wrong instead of just fixing it.
Atmosphere: 3
Food: 5
Service: 1
Kyle Mulder
I love Dunkin Donuts. When I used to live in Brooklyn, I liked coming to this location. It was clean and had ample space, including an outdoor area. That was a decade ago. I came back to NYC recently and stopped in there to get a quick bite. After I ordered, the cashier looked annoyed that I only asked for one item. Then, when I attempted to use the bathroom, I was told that it was closed. It was 7:15am. How could the bathroom be closed??!! Anyway, I prefer the locations in my new home state. Everyone in NYC has an attitude.
Atmosphere: 4
Food: 5
Service: 3
Jon Battles
Last night, I checked the price for for 1 Box o’ Joe order and if I could preorder it for store open. The service worker said, “We open at 5am and it only takes 5 minutes. Just come in.”
I show up at 5:07, and the service worker said, “it will take 10 minutes” stating that he had to wait for his manager. I asked if his manager is the only one who can make it to which he replied, “wait for my manager.”
I sat and waited until the manager arrived and when she was briefed by the service member, she yells in my direction, “a Box o’ Joe this early? Really?”
I get up from where I was sweater and asked why she was yelling at me and she says, “we are not 24 hours. We set up then serve customers!”
Call me crazy, but if the store opens at 5am, shouldn’t set up be completed? The hostility wasn’t warranted nor was I matching this energy. I asked for the manager’s name and she refused to give it while continuing to disrespect me.
Icing on the cake was me waiting for prep by the register and she chose to go the opposite end of the counter and just leave it walked away without a word.
E
Yeah it's busy but under staffed hire some more people please this area is very clean and friendly I give this place a 3 out of 5
Went into Dunkin’ Donuts to order breakfast and they gave me a coffee with oat milk and I asked for whole milk and Managershe wss arguing with me telling me that she couldn’t do anything after she made a mistake And told me it was my problem calling corporate today to let them know that she got so angry. She gave me my money back. This place is disgusting and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
No display of Dunkin sign it looks like just a pickup and go atmosphere people need to get off their cellphone
Atmosphere: 1
Food: 2
Service: 3
STORE WAS OPEN AND THEY'RE TELLING PEOPLE THEY CLOSED. WHY ADVERTISE YALL ARE OPEN ON NEW YEARS DAY IF YOU DONT WANT TO WORK
Service: 1
Very bad service, took 20 min to get a small coffee. Poor quality management and probably the most unprofessional and slow staff in any previous dunkin donuts I have entered.
Service: 1
The manager for this store location is a horrible person. she throw my coupon at me after handing it over.
I give this location 10 negative stars
Don't waste your time and money
The rudest humans you ever did met!!
community needs to boycott this place and bring something better to the people in Carroll gardens
Atmosphere: 1
Food: 1
Service: 1
I was speaking on my phone and it was my own language- bangla -
Someone said I can’t speak in bangla inside the restaurant
I was shocked 😳 I didn’t know about this law in USA
That like racism, why I can’t speak my own language ? Even I didn’t talk with her !
She was crazy and she don’t know how to manners with customers 😡😡😡😡
Service: 1
I had order a Shaken Express with One Pump Brown Sugar & 2 Pump Mocha.
The Rude Barista keeps telling me repeatedly that Shaken Expresso is as same as Ice Latte.
The Rude Barista also informed me that the store does not have Oat milk but will substitute Oat Milk with Almond Milk.
The Rude Barista passed the Order to another Male Barista, Who messed the Order more by adding Latte into the Shaken Expresso.
The Rude Barista made matters worst by screaming an Apology to me for making a wrong order.
She did not get the Order size correct nor any of the Procedure of creating Order correct but keeps telling me that she worked in this Dunkin' for Eight Years.
Other Customers have spoken up while we were arguing that She is a Rude Barista but No owner or Dunkin' Corporate did anything about Her or Her behavior.
This Rude Barista wear no name tag but Her description is as following; Olive skin Individual, wears her hair in a Pony tail, Short in Height, Medium in Built & wears Glasses.
Atmosphere: 1
Food: 1
Service: 1
This shop is dirty and the workers are disrespectful, rude and can never get your coffee order correct. The one guy that works there is the worst. There are roaches in the ice cream area… just horrible all around.
awful customer service, disgusting hygiene. avoid at all costs
Restaurantji Recommends
Worst customer service in all of Brooklyn, 3 people in the store, one of them cleaning the walls of the store as calmly as possible as if they didn't have people waiting to order and pay, the other two including the terrible barista who didn't even have delivery orders super slow and rude with his face he doesn't like what he does, please he needs training for rush hour urgently. 15 min they made me wait and the store was empty, they don't do orders right today mid week they had no milk only whoole milk unbelievable, not the first time this has happened to me. The owner is wasting your money with rude and slow staff.
Terrible customer service. I ordered a hot matcha latte. They put out an iced latte, which I assumed was for someone else. After waiting more than 5 minutes, I asked where my drink was. The woman snapped, “you ordered iced” and just kept repeating it. She said she’d worked there 8 years so she couldn’t be wrong. It’s fine to make a mistake—maybe she misheard, maybe I misspoke (I didn't - I never order iced). But the point is, I didn’t order iced, and there was absolutely no reason to argue and insist I was wrong instead of just fixing it.
Atmosphere: 3
Food: 5
Service: 1
I love Dunkin Donuts. When I used to live in Brooklyn, I liked coming to this location. It was clean and had ample space, including an outdoor area. That was a decade ago. I came back to NYC recently and stopped in there to get a quick bite. After I ordered, the cashier looked annoyed that I only asked for one item. Then, when I attempted to use the bathroom, I was told that it was closed. It was 7:15am. How could the bathroom be closed??!! Anyway, I prefer the locations in my new home state. Everyone in NYC has an attitude.
Atmosphere: 4
Food: 5
Service: 3
Last night, I checked the price for for 1 Box o’ Joe order and if I could preorder it for store open. The service worker said, “We open at 5am and it only takes 5 minutes. Just come in.”
I show up at 5:07, and the service worker said, “it will take 10 minutes” stating that he had to wait for his manager. I asked if his manager is the only one who can make it to which he replied, “wait for my manager.”
I sat and waited until the manager arrived and when she was briefed by the service member, she yells in my direction, “a Box o’ Joe this early? Really?”
I get up from where I was sweater and asked why she was yelling at me and she says, “we are not 24 hours. We set up then serve customers!”
Call me crazy, but if the store opens at 5am, shouldn’t set up be completed? The hostility wasn’t warranted nor was I matching this energy. I asked for the manager’s name and she refused to give it while continuing to disrespect me.
Icing on the cake was me waiting for prep by the register and she chose to go the opposite end of the counter and just leave it walked away without a word.
Yeah it's busy but under staffed hire some more people please this area is very clean and friendly I give this place a 3 out of 5
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