The food and coffee are average for a Dunking, but the manager here, Nahar , was rude and unhelpful after I asked about an offer on the app. Would not recommend.
hui yan
Poor service. The women work there are so mean.
Alberto Lantigua
On April 11, 2025, I visited the Dunkin' Donuts located at 4912 Fort Hamilton Parkway, Brooklyn, NY 11219, and placed a prepaid order for a hot cappuccino. However, the male employee at the register gave me a hot latte instead. When I politely informed him of the mistake and asked for the cappuccino I had paid for, he rudely refused, dismissively saying it was “basically the same thing” and told me to “stop being a baby and drink it.” I explained that as a paying customer, I expected to receive the item I ordered, but he continued to mock me, telling me to stop whining while smirking and acting arrogantly. Other customers came to my defense, urging him to correct the mistake and stop treating me poorly, and even his manager reprimanded him. Despite this, he remained disrespectful and ultimately handed me a cold cappuccino that tasted awful, clearly done out of spite. This experience was incredibly frustrating and disappointing. The staff at this location demonstrated a complete lack of professionalism, ethics, and respect for customers. I will not be returning and strongly advise others to avoid this Dunkin' Donuts due to their poor service and unacceptable behavior.
Mel Celik
The employees here are neither
welcoming nor respectful. They speak
down to you and communicate in
another language with their colleagues.
Despite my request for less ice in my
order, it was ignored, even after I
complained. They claimed they couldn't
accommodate it, although "less ice" is a
standard option in every other store.
Atmosphere: 5
Food: 1
Service: 1
Dina A
I just saw a customer accidentally pick up the wrong mobile coffee order and later return it after realizing it wasn’t hers. The worker gave her the correct coffee but then put the USED drink back for the original mobile order instead of making a new one. That’s absolutely unacceptable and unsanitary—this is exactly how viruses and illnesses spread. Beyond lazy.
Service: 1
crabby mcpatty
Went for a pick up order at 5pm and owner said it was closed even though they closed at 10pm. While the store had all of its lights on and the owner was talking to the cops. Could’ve gave me a refund and close the location on the app but sure, keep the store open.
Atmosphere: 1
Food: 1
Service: 1
Anashar Grant
Disappointed one person at opening 😒
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Jeremy Reich
Dietary restrictions: Kosher location
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Chris Rivera
The most unprofessional setting you’ll ever experience. Fair warning they will try to argue with you for no reason
Atmosphere: 1
Food: 1
Service: 1
Rodsbox 17
1st off workers here are terrible and disrespectful they talk crap in Hindi, dissing everyone that walks in. If I could get everyone fired, I order a iced cappuccino and they give u regular coffee and milk and don't blend so therfore it's a latte they don't even know how to make there drinks when you ask them to fix they say that they don't have a blender terrible I spend at least 60$ a week at dunkin I wish I could get corporate there to shut them down
Could this be one of the worst Dunkin' locations? This is the second time in a row, put in a mobile order, and still had to wait 15 to 20 minutes for my drink. Sure, there's always an influx of customers from the hospital next door but, perhaps, they need more than one attendant handling everything.
Atmosphere: 1
Food: 4
Service: 1
Мишка Пряников
I ordered an iced caramel latte, but they made me just iced coffee, I didn’t feel the taste of caramel, please change the staff, we pay money for this, Boston's cream cheese was put with the chocolate side in one bag and not in two, they stick to each other , terrible, please change the staff, hash Brown was toasty, I paid money, didn’t finish the coffee and didn’t eat it
The food and coffee are average for a Dunking, but the manager here, Nahar , was rude and unhelpful after I asked about an offer on the app. Would not recommend.
Poor service. The women work there are so mean.
On April 11, 2025, I visited the Dunkin' Donuts located at 4912 Fort Hamilton Parkway, Brooklyn, NY 11219, and placed a prepaid order for a hot cappuccino. However, the male employee at the register gave me a hot latte instead. When I politely informed him of the mistake and asked for the cappuccino I had paid for, he rudely refused, dismissively saying it was “basically the same thing” and told me to “stop being a baby and drink it.” I explained that as a paying customer, I expected to receive the item I ordered, but he continued to mock me, telling me to stop whining while smirking and acting arrogantly. Other customers came to my defense, urging him to correct the mistake and stop treating me poorly, and even his manager reprimanded him. Despite this, he remained disrespectful and ultimately handed me a cold cappuccino that tasted awful, clearly done out of spite. This experience was incredibly frustrating and disappointing. The staff at this location demonstrated a complete lack of professionalism, ethics, and respect for customers. I will not be returning and strongly advise others to avoid this Dunkin' Donuts due to their poor service and unacceptable behavior.
The employees here are neither
welcoming nor respectful. They speak
down to you and communicate in
another language with their colleagues.
Despite my request for less ice in my
order, it was ignored, even after I
complained. They claimed they couldn't
accommodate it, although "less ice" is a
standard option in every other store.
Atmosphere: 5
Food: 1
Service: 1
I just saw a customer accidentally pick up the wrong mobile coffee order and later return it after realizing it wasn’t hers. The worker gave her the correct coffee but then put the USED drink back for the original mobile order instead of making a new one. That’s absolutely unacceptable and unsanitary—this is exactly how viruses and illnesses spread. Beyond lazy.
Service: 1
Went for a pick up order at 5pm and owner said it was closed even though they closed at 10pm. While the store had all of its lights on and the owner was talking to the cops. Could’ve gave me a refund and close the location on the app but sure, keep the store open.
Atmosphere: 1
Food: 1
Service: 1
Disappointed one person at opening 😒
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Dietary restrictions: Kosher location
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
The most unprofessional setting you’ll ever experience. Fair warning they will try to argue with you for no reason
Atmosphere: 1
Food: 1
Service: 1
1st off workers here are terrible and disrespectful they talk crap in Hindi, dissing everyone that walks in. If I could get everyone fired, I order a iced cappuccino and they give u regular coffee and milk and don't blend so therfore it's a latte they don't even know how to make there drinks when you ask them to fix they say that they don't have a blender terrible I spend at least 60$ a week at dunkin I wish I could get corporate there to shut them down
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is nyc if you work in nyc you to work faster
Could this be one of the worst Dunkin' locations? This is the second time in a row, put in a mobile order, and still had to wait 15 to 20 minutes for my drink. Sure, there's always an influx of customers from the hospital next door but, perhaps, they need more than one attendant handling everything.
Atmosphere: 1
Food: 4
Service: 1
I ordered an iced caramel latte, but they made me just iced coffee, I didn’t feel the taste of caramel, please change the staff, we pay money for this, Boston's cream cheese was put with the chocolate side in one bag and not in two, they stick to each other , terrible, please change the staff, hash Brown was toasty, I paid money, didn’t finish the coffee and didn’t eat it
Atmosphere: 1
Food: 1
Service: 1
Fast, delicious,
They Carry Kosher Milk !!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato
I don’t know
Atmosphere: 5
Food: 1
Service: 5
Loading...