Wish I can give zero star the customer service sucks especially the bengali lady in the morning has a very bad attitude plus she messed up my order because she had a bad attitude probably didn’t want to work there worst customer service ever
Asiya Ahmed
The entitlement some of the staff, specifically the 2 desi men have is insane. You’d think with how much people are paying, they’d have some basic respect, but nope. No professionalism, no courtesy, just attitude.At the end of the day, I’m the one putting money in your pocket. Without customers, you wouldn’t even have a job. Show some gratitude instead of acting like you’re doing us a favor.
Adam
EXTREMELY TERRIBLE SERVICE!! First I had code for free drinks with a purchase. When I told them both workers didn’t understand a word I said. I told them to see the free drink they must scan the code I was presenting to them. Both of them still didn’t understand. It felt like I was speaking to a wall. I got so mad I told them to just start the whole order over. I got the $6 meal instead. I don’t eat meat so I told them instead of a bacon egg and cheese i want an egg and cheese. I now open my bag to see a bacon egg and cheese. The lady didn’t ask how many sugar packets I want she told me. I’m extremely upset with the service. DUNKIN PLEASE HIRE PEOPLE WHO UNDERSTAND ENGLISH AND OR SPEAK ENGLISH!!!
Gisselle MC
Idk why people expect a 5star service from a big brand company like Dunkin. Make your coffee at home if it’s not to your liking and you can’t wait. 🙄 Spoiled people. The workers here are usually very nice and fix my drink when I ask. The best Dunkin in this area.
Chas Pinuela
Very poor customer service. The staff is having difficulty processing your order because they barely comprehend english and ends up getting your order wrong, aside from that they are very rude.
Muzzy Mahir
I have been going to this location for years. I’ve had my drinks made perfectly but once the new manager came in as of recently, she is rude, does not know how to provide customer service properly and does not make the drinks as good as they’re intended to be. She seems as if she does not know what she is doing. This is unacceptable. Do not come here if you want a bad experience!
Edward FitzGerald
After a long, hot day, there’s nothing like a good cup of coffee. We stopped by Newkirk Ave. getting a ticket. Guy said he was gonna put on a fresh pot, but he gave us an old stale black rusty cup of coffee. I was so aggravated that the coffee was old burnt coffee.
Olga K
I know why this Dunkin has low ratings but out of the 3 in the area (ave J & 18th Ave) this is by far the best one out of all of them. I guess it depends what employees are on shift but I love the two dudes that are always there around noon. Those guys make my coffee perfect every time. There’s also a young woman who works usually noon too, she’s also very good at fulfilling the order correctly.
Francis Rahul
Corporate really has to come and retrain the entire staff. Every time I get a drink it tastes like they put in different flavors than what I wanted. The Bengali manager there knows I’m a Karen so she waits for me take a sip to see if they made the drink properly . This is absolutely ridiculous.
This location continues to be the worst, most mismanaged Dunkin Donuts I have EVER been too. They are consistently rude, frequently out of basic store supplies (small, medium and large cups, lids, straws, paper bags, coffee flavors etc) and sometimes they just give you something completely different than what you ordered. I’ve even reached out to Dunkin corporate about the issue, to which they apologized, and told me that someone from the store team would reach out to me to make things right. I didn’t hear from anyone again. They can’t even be bothered to provide customer service when corporate tells them too. I wish I knew which locations were run by the same franchisee, so I could avoid them all entirely.
mcLa twofivesix
many colourful donuts
Jonathan Shamsian
They bludgeoned my order so bad I couldn't help but laugh
Atmosphere: 5
Food: 3
Service: 1
Amy Herzberg
The workers know me because I come in a few times a week. They know what I usually order. The service is fast.
Wish I can give zero star the customer service sucks especially the bengali lady in the morning has a very bad attitude plus she messed up my order because she had a bad attitude probably didn’t want to work there worst customer service ever
The entitlement some of the staff, specifically the 2 desi men have is insane. You’d think with how much people are paying, they’d have some basic respect, but nope. No professionalism, no courtesy, just attitude.At the end of the day, I’m the one putting money in your pocket. Without customers, you wouldn’t even have a job. Show some gratitude instead of acting like you’re doing us a favor.
EXTREMELY TERRIBLE SERVICE!!
First I had code for free drinks with a purchase. When I told them both workers didn’t understand a word I said. I told them to see the free drink they must scan the code I was presenting to them. Both of them still didn’t understand. It felt like I was speaking to a wall. I got so mad I told them to just start the whole order over. I got the $6 meal instead. I don’t eat meat so I told them instead of a bacon egg and cheese i want an egg and cheese. I now open my bag to see a bacon egg and cheese. The lady didn’t ask how many sugar packets I want she told me. I’m extremely upset with the service. DUNKIN PLEASE HIRE PEOPLE WHO UNDERSTAND ENGLISH AND OR SPEAK ENGLISH!!!
Idk why people expect a 5star service from a big brand company like Dunkin. Make your coffee at home if it’s not to your liking and you can’t wait. 🙄 Spoiled people. The workers here are usually very nice and fix my drink when I ask. The best Dunkin in this area.
Very poor customer service. The staff is having difficulty processing your order because they barely comprehend english and ends up getting your order wrong, aside from that they are very rude.
I have been going to this location for years. I’ve had my drinks made perfectly but once the new manager came in as of recently, she is rude, does not know how to provide customer service properly and does not make the drinks as good as they’re intended to be. She seems as if she does not know what she is doing. This is unacceptable. Do not come here if you want a bad experience!
After a long, hot day, there’s nothing like a good cup of coffee. We stopped by Newkirk Ave. getting a ticket. Guy said he was gonna put on a fresh pot, but he gave us an old stale black rusty cup of coffee. I was so aggravated that the coffee was old burnt coffee.
I know why this Dunkin has low ratings but out of the 3 in the area (ave J & 18th Ave) this is by far the best one out of all of them. I guess it depends what employees are on shift but I love the two dudes that are always there around noon. Those guys make my coffee perfect every time. There’s also a young woman who works usually noon too, she’s also very good at fulfilling the order correctly.
Corporate really has to come and retrain the entire staff. Every time I get a drink it tastes like they put in different flavors than what I wanted. The Bengali manager there knows I’m a Karen so she waits for me take a sip to see if they made the drink properly . This is absolutely ridiculous.
Roaches around the coffee machine
Restaurantji Recommends
This location continues to be the worst, most mismanaged Dunkin Donuts I have EVER been too. They are consistently rude, frequently out of basic store supplies (small, medium and large cups, lids, straws, paper bags, coffee flavors etc) and sometimes they just give you something completely different than what you ordered. I’ve even reached out to Dunkin corporate about the issue, to which they apologized, and told me that someone from the store team would reach out to me to make things right. I didn’t hear from anyone again. They can’t even be bothered to provide customer service when corporate tells them too. I wish I knew which locations were run by the same franchisee, so I could avoid them all entirely.
many colourful donuts
They bludgeoned my order so bad I couldn't help but laugh
Atmosphere: 5
Food: 3
Service: 1
The workers know me because I come in a few times a week. They know what I usually order. The service is fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Blend
This is what I got through Uber eats
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