Great homey atmosphere and the pizza is some of the best I have ever had. This has become our go to pizza place in bay ridge
Atmosphere: 5
Food: 5
Service: 5
Alan Booker
Absolutely the WORST customer service I have ever experienced in my life. The delivery service dropped off the pizza at least 35 minutes over the quoted time and it was ice cold...that's on them, BUT how the restaurant handled the rest, that's on them. 1. Called the restaurant to advise that the pizza was delivered ice cold AND it was burnt all around the edges and appeared to be not freshly cooked. 2. The waitress stated "I'm just a waitress I can't do anything and said I needed to call Slice (delivery service did not prepare the pizza, so why call them?). 3. Asked to speak with the manager and was told the owner was around but she didn't know where. 4. Asked if she could call him and she's goes into "victim mode" and starts crying in a high pitch voice...wait, what! 5. I told her about the burned pizza and the cook lied and said he didn't send burnt pizza (see picture). 6. I ended up calling back ~20 minutes later and the owner, John gets on the phone and was combative and full of excuses - then proclaimed that he was trying to help me, but I upset his waitress and him...really? I was so frustrated with the owner and his lack of customer resolve that I ended up disconnecting the call. The delivery service agreed to refund everything, but it doesn't negate the absolutely ridiculous customer service by Frankie's. We threw the burnt cardboard pizza away and ordered elsewhere. I do not recommend this establishment, especially if there is an issue.
Food: 1
Service: 1
Mary Gomez
The food was incredible. Best pizza in Brooklyn. The service was also amazing. It felt like I was at home eating
Atmosphere: 5
Food: 5
Service: 5
Danielle
There are lots of great pizzerias in Bay Ridge, but there is no doubt that Frankie’s takes the cake. They are a super friendly family business with consistent quality pizza, and picky child approved! I couldn’t recommend them more
Atmosphere: 5
Food: 5
Service: 5
Mark
Apparently they either didn’t have the New York-style pizza available or there was a miscommunication when my mother ordered for pickup Besides that, the dough is fantastic Great sauce Would’ve rated it higher if it were regular 8.0/10 Edit: Brooklyn style pizza*
Service: 3
Yasmin
My husband and I love this place! Very cozy atmosphere and high quality pizza (honeymooners is great). We have been usual, but sporadic, customers since their opening. Recently, however, a woman we haven’t seen waitressing before served us and we just felt she was a little careless and had a “yeah, whatever” attitude about everything, if that makes sense. Made the place feel less classy than it otherwise does
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: The Honey Mooners Giancarlo Pizza
Salvatore Snaiderbaur
First time at Frankie's of Bay Ridge. Despite living a few blocks away, I had never been there. The pizza is excellent, the place has great charm, and the welcoming attitude of the owners and the kindness of the staff made it a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
laura budean
Their vegan pie is DELICIOUS ?
Atmosphere: 5
Food: 5
Service: 5
Daniela Lopez
Best pizza so far I’ve eaten in Brooklyn, very cozy restaurant, and they have crayons on the tables for drawing which is very fun ?
Atmosphere: 5
Food: 5
Service: 5
tara patti
Soooo good! Family owned, they were soo nice and accommodated us. We got here a lil late and the food was still soo good.
Great homey atmosphere and the pizza is some of the best I have ever had. This has become our go to pizza place in bay ridge
Atmosphere: 5
Food: 5
Service: 5
Absolutely the WORST customer service I have ever experienced in my life. The delivery service dropped off the pizza at least 35 minutes over the quoted time and it was ice cold...that's on them, BUT how the restaurant handled the rest, that's on them. 1. Called the restaurant to advise that the pizza was delivered ice cold AND it was burnt all around the edges and appeared to be not freshly cooked. 2. The waitress stated "I'm just a waitress I can't do anything and said I needed to call Slice (delivery service did not prepare the pizza, so why call them?). 3. Asked to speak with the manager and was told the owner was around but she didn't know where. 4. Asked if she could call him and she's goes into "victim mode" and starts crying in a high pitch voice...wait, what! 5. I told her about the burned pizza and the cook lied and said he didn't send burnt pizza (see picture). 6. I ended up calling back ~20 minutes later and the owner, John gets on the phone and was combative and full of excuses - then proclaimed that he was trying to help me, but I upset his waitress and him...really? I was so frustrated with
the owner and his lack of customer resolve that I ended up disconnecting the call. The delivery service agreed to refund everything, but it doesn't negate the absolutely ridiculous customer service by Frankie's. We threw the burnt cardboard pizza away and ordered elsewhere. I do not recommend this establishment, especially if there is an issue.
Food: 1
Service: 1
The food was incredible. Best pizza in Brooklyn. The service was also amazing. It felt like I was at home eating
Atmosphere: 5
Food: 5
Service: 5
There are lots of great pizzerias in Bay Ridge, but there is no doubt that Frankie’s takes the cake. They are a super friendly family business with consistent quality pizza, and picky child approved! I couldn’t recommend them more
Atmosphere: 5
Food: 5
Service: 5
Apparently they either didn’t have the New York-style pizza available or there was a miscommunication when my mother ordered for pickup
Besides that, the dough is fantastic
Great sauce
Would’ve rated it higher if it were regular
8.0/10
Edit: Brooklyn style pizza*
Service: 3
My husband and I love this place! Very cozy atmosphere and high quality pizza (honeymooners is great). We have been usual, but sporadic, customers since their opening. Recently, however, a woman we haven’t seen waitressing before served us and we just felt she was a little careless and had a “yeah, whatever” attitude about everything, if that makes sense. Made the place feel less classy than it otherwise does
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: The Honey Mooners Giancarlo Pizza
First time at Frankie's of Bay Ridge. Despite living a few blocks away, I had never been there. The pizza is excellent, the place has great charm, and the welcoming attitude of the owners and the kindness of the staff made it a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Their vegan pie is DELICIOUS ?
Atmosphere: 5
Food: 5
Service: 5
Best pizza so far I’ve eaten in Brooklyn, very cozy restaurant, and they have crayons on the tables for drawing which is very fun ?
Atmosphere: 5
Food: 5
Service: 5
Soooo good! Family owned, they were soo nice and accommodated us. We got here a lil late and the food was still soo good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything is wonderful ?
Atmosphere: 5
Food: 5
Service: 5
Hidden gem of Bay Ridge. Very good pizza. Crusty crusts with soft middle. Fresh ingredients.
Atmosphere: 5
Food: 4
Service: 4
Delicious pizza!!
Atmosphere: 5
Food: 5
Service: 5
Small family owned business and one of the best pizza I’ve had in Brooklyn! Staff is super nice and welcoming, and its super cozy inside!!
Atmosphere: 5
Food: 5
Service: 5
Great pizza one of the best in Brooklyn!
Atmosphere: 5
Food: 5
Service: 5
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