I used to frequent this place plenty, but it has fallen apart. There used to be some really good bartenders there-Jack, Joe, Miko, but now there is some guy with dreadful and unkind service. I think there is a new chef as well. Place looks dirty now, it's lost its sense of fun, there's no atmosphere, and the only busy night is trivia night and that seems like an unwelcoming clique. Still an ACTIVE ROACH PROBLEM by the way. I would avoid at all costs
Atmosphere: 1
Food: 2
Service: 2
Daniel Morris
Short and sweet: flavorful food menu that keeps expanding after feedback, scattered and inconsistent service for the 5 years I’ve gone, and flawless vibes. I just wish it could reach the levels I have wanted since 2020! I know they can do it but they just need better staffing and just being consistent. I will keep coming back no matter what due to their amazing beer and just hope that it’ll get better. Prost!
Update 4 months later:
This place still is impossible with the electronic payment always offline or not charged, and always the slowest experience. It’s a shame due to the great qualities otherwise. The bartender was insanely rude and corrected us during our order. I hate to say it, but I would skip coming here until further notice.
Atmosphere: 5
Food: 3
Service: 1
Rivkah S.
I am so sorry to post this review. Tonight my family met up at what we thought is our new neighborhood bar. We had a few rounds of beer. We joined the trivia night. And because we are kosher-eating Jews, which is common in this area, I asked a staff member (which I only learned later was the trivia coordinator) if I could order pizza to eat outside, as I have done in other places around this neighborhood, and he said no problem. When the pizza arrived, two of our party went outside to take our turns eating food…a server came outside and told us to stop. Even when I explained what happened, and that the trivia coordinator told us we could eat our Kosher food outside, the server insisted we stop immediately. When we kept saying we wanted to continued the trivia and order more drinks, he finally went in and brought out the bartender who acted cold to us (after buying three rounds of drinks for our group with a potential for more). All in all, I am not sure why - if they bring in a trivia coordinator who makes a statement to us - that they wouldn’t just have the decency to back it up that one time and welcome us as customers… but instead make us embarrassed in front of their entire outside crowd!? Well, I am never going there again. And I will tell everyone in my neighborhood about how we were treated. This area has so many kosher Jews. It’s just not okay how we felt being shamed for the good faith we had when being told by someone we couldn’t know was an outside trivia coordinator that this was okay. We are always be try careful to not overstep bounds of proprietors.
Service: 1
Carlos Nieves
Great place for a beer and games. Our server was amazing and had us laughing. The beers were awesome. Definitely going back...
Atmosphere: 5
Service: 5
Ben Thomas
Customer Service has gone downhill
John B
This was my first time coming to this place after seeing it when walking around. When asked where the server would prefer I sit I was met with an eye roll and a sigh. After he begrudgingly sat me at a table I was passed over for over 20 minutes before I just stood up and left. He passed across me at least five times during that period and each time I tried to make eye contact with no avail. I was really excited to see what the beer was like but sadly no such luck. Even the customers next to me were shocked at how I had been treated
Atmosphere: 3
Food: 2
Service: 1
carlos alberto ortiz pacheco
Wow, what an amazing experience. If you love waiting forever and being treated like a nuisance, this is the place for you! The bartender clearly missed their calling in customer service — rude, dismissive, and with the charm of a brick wall. Honestly, I didn’t know eye-rolling was part of the job description. 10/10 if you enjoy being ignored and disrespected.
Atmosphere: 1
Food: 1
Service: 1
J
Really shocked with the service I received here…what happened?
Ashley Jenson
I live locally and have loved coming to this bar with friends but service has dropped off here, severely. I never write reviews for places but after seeing so many negative reviews from the past month on here (!!) I’ve decided to chime in.
The bartender here is extremely rude and is harming this business's reputation. Just check the other numerous reviews! Even worse, there seems to be no acknowledgement or action taken by management to mediate. He gives poor service, has a bad attitude towards guests just trying to order and locals can see business is getting slower and slower.
The service has typically been slow here even when the venue is “empty” but I come back because I like to support local businesses. There’s normally one cook in the kitchen and one bartender. They have some games in the back and during warmer weather they set out tables and chairs in front. Yes it’s a little pricey for the food and drinks. It could be cleaner and better maintained and I have seen some bugs crawling around. I heard trivia night is fun.
I’m only going to comment on what I’d like to see as someone who enjoyed coming here in the past: please just be kind to your customers. Please try to communicate if you think it’ll take a little extra time for orders because that’s what guest hospitality is about. Please listen to those in the community who are offering feedback regarding the change in service here! For management: remember that the way that you respond to the community's negative feedback affects the relationship with your customers. I hope something changes because right now I'm steering clear.
Will Geary
I love Hasenstuble — the food, drinks, and atmosphere are fantastic. However, our recent experience was severely marred by a server named Gabriel, whose conduct was shockingly unprofessional. His demeanor was openly rude, dismissive, and hostile from the outset. Attempting to order food felt like an unwelcome disruption to his day, and he treated our group with thinly veiled contempt. This was without question one of the most uncomfortable and unpleasant service experiences I've ever encountered. It's deeply disappointing to see such a great venue undermined by such unacceptable behavior.
*I can't answer the owner's comment. No option. Yes I did call few days different time. You can check email sent June 5 if you really care.
To begin with, I’d like to point out that no one responds to the phone number or email address provided on the website.
On the evening of June 4th, 2025, I visited this bar. When I approached the bar counter, I saw a server who was talking to a customer that was closing out their bill. The server made eye contact with me. After that, an order was brought out from the kitchen. He checked who the order was for and took it to the customers. Then, when he returned to the counter, another order was brought out, and again, he figured out who it was for and took it to the customers.
I greeted him and asked when he was going to pay attention to me. During all that time I was standing at the bar, he didn’t say a single word to me. He replied, “I’m not in the mood today. Get out of here if you don’t like it.”
It seems that no one is going to respond to phone calls or emails either.
Unfortunately, this server is damaging the bar’s reputation. The bar offers a very interesting selection of beers, but when I saw this same server again through the window on June 6th, 2025, I went to a neighboring bar instead. The establishment’s rating has been declining over the past few months — apparently since this server started working there.
I have no complaints about the other staff — they are always friendly and provide high-quality service.
Jendayi Bonds
The bartender was so blatantly racist and rude to my party. We were there celebrating our friends’ engagement. He knew that. he was devastatingly rude. wish i knew his name.
Sherisse Maloney
Stopped by one evening recently as I haven't gone in a while and was disappointed with the service. Long wait for drinks, waved hello to a roach near the bar, just not as great as I remember when Jack and Joe were around.
Danielle Conquy
Such a gem, cozy, real old-world feel. Games food great beers Lan asset to the neighborhood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
Nathan Brown
This place is closed down by the commissioner of health of New York City Department of Health and Mental Hygiene. Must be dangerously unsanitary! STAY AWAY if they ever open back up.
I used to frequent this place plenty, but it has fallen apart. There used to be some really good bartenders there-Jack, Joe, Miko, but now there is some guy with dreadful and unkind service. I think there is a new chef as well. Place looks dirty now, it's lost its sense of fun, there's no atmosphere, and the only busy night is trivia night and that seems like an unwelcoming clique. Still an ACTIVE ROACH PROBLEM by the way. I would avoid at all costs
Atmosphere: 1
Food: 2
Service: 2
Short and sweet: flavorful food menu that keeps expanding after feedback, scattered and inconsistent service for the 5 years I’ve gone, and flawless vibes. I just wish it could reach the levels I have wanted since 2020! I know they can do it but they just need better staffing and just being consistent. I will keep coming back no matter what due to their amazing beer and just hope that it’ll get better. Prost!
Update 4 months later:
This place still is impossible with the electronic payment always offline or not charged, and always the slowest experience. It’s a shame due to the great qualities otherwise. The bartender was insanely rude and corrected us during our order. I hate to say it, but I would skip coming here until further notice.
Atmosphere: 5
Food: 3
Service: 1
I am so sorry to post this review. Tonight my family met up at what we thought is our new neighborhood bar. We had a few rounds of beer. We joined the trivia night. And because we are kosher-eating Jews, which is common in this area, I asked a staff member (which I only learned later was the trivia coordinator) if I could order pizza to eat outside, as I have done in other places around this neighborhood, and he said no problem. When the pizza arrived, two of our party went outside to take our turns eating food…a server came outside and told us to stop. Even when I explained what happened, and that the trivia coordinator told us we could eat our Kosher food outside, the server insisted we stop immediately. When we kept saying we wanted to continued the trivia and order more drinks, he finally went in and brought out the bartender who acted cold to us (after buying three rounds of drinks for our group with a potential for more). All in all, I am not sure why - if they bring in a trivia coordinator who makes a statement to us - that they wouldn’t just have the decency to back it up that one time and welcome us as customers… but instead make us embarrassed in front of their entire outside crowd!? Well, I am never going there again. And I will tell everyone in my neighborhood about how we were treated. This area has so many kosher Jews. It’s just not okay how we felt being shamed for the good faith we had when being told by someone we couldn’t know was an outside trivia coordinator that this was okay. We are always be try careful to not overstep bounds of proprietors.
Service: 1
Great place for a beer and games. Our server was amazing and had us laughing. The beers were awesome. Definitely going back...
Atmosphere: 5
Service: 5
Customer Service has gone downhill
This was my first time coming to this place after seeing it when walking around. When asked where the server would prefer I sit I was met with an eye roll and a sigh. After he begrudgingly sat me at a table I was passed over for over 20 minutes before I just stood up and left. He passed across me at least five times during that period and each time I tried to make eye contact with no avail. I was really excited to see what the beer was like but sadly no such luck. Even the customers next to me were shocked at how I had been treated
Atmosphere: 3
Food: 2
Service: 1
Wow, what an amazing experience. If you love waiting forever and being treated like a nuisance, this is the place for you! The bartender clearly missed their calling in customer service — rude, dismissive, and with the charm of a brick wall. Honestly, I didn’t know eye-rolling was part of the job description. 10/10 if you enjoy being ignored and disrespected.
Atmosphere: 1
Food: 1
Service: 1
Really shocked with the service I received here…what happened?
I live locally and have loved coming to this bar with friends but service has dropped off here, severely. I never write reviews for places but after seeing so many negative reviews from the past month on here (!!) I’ve decided to chime in.
The bartender here is extremely rude and is harming this business's reputation. Just check the other numerous reviews! Even worse, there seems to be no acknowledgement or action taken by management to mediate. He gives poor service, has a bad attitude towards guests just trying to order and locals can see business is getting slower and slower.
The service has typically been slow here even when the venue is “empty” but I come back because I like to support local businesses. There’s normally one cook in the kitchen and one bartender. They have some games in the back and during warmer weather they set out tables and chairs in front. Yes it’s a little pricey for the food and drinks. It could be cleaner and better maintained and I have seen some bugs crawling around. I heard trivia night is fun.
I’m only going to comment on what I’d like to see as someone who enjoyed coming here in the past: please just be kind to your customers. Please try to communicate if you think it’ll take a little extra time for orders because that’s what guest hospitality is about. Please listen to those in the community who are offering feedback regarding the change in service here! For management: remember that the way that you respond to the community's negative feedback affects the relationship with your customers. I hope something changes because right now I'm steering clear.
I love Hasenstuble — the food, drinks, and atmosphere are fantastic. However, our recent experience was severely marred by a server named Gabriel, whose conduct was shockingly unprofessional. His demeanor was openly rude, dismissive, and hostile from the outset. Attempting to order food felt like an unwelcome disruption to his day, and he treated our group with thinly veiled contempt. This was without question one of the most uncomfortable and unpleasant service experiences I've ever encountered. It's deeply disappointing to see such a great venue undermined by such unacceptable behavior.
Restaurantji Recommends
*I can't answer the owner's comment. No option. Yes I did call few days different time. You can check email sent June 5 if you really care.
To begin with, I’d like to point out that no one responds to the phone number or email address provided on the website.
On the evening of June 4th, 2025, I visited this bar. When I approached the bar counter, I saw a server who was talking to a customer that was closing out their bill. The server made eye contact with me. After that, an order was brought out from the kitchen. He checked who the order was for and took it to the customers. Then, when he returned to the counter, another order was brought out, and again, he figured out who it was for and took it to the customers.
I greeted him and asked when he was going to pay attention to me. During all that time I was standing at the bar, he didn’t say a single word to me. He replied, “I’m not in the mood today. Get out of here if you don’t like it.”
It seems that no one is going to respond to phone calls or emails either.
Unfortunately, this server is damaging the bar’s reputation. The bar offers a very interesting selection of beers, but when I saw this same server again through the window on June 6th, 2025, I went to a neighboring bar instead. The establishment’s rating has been declining over the past few months — apparently since this server started working there.
I have no complaints about the other staff — they are always friendly and provide high-quality service.
The bartender was so blatantly racist and rude to my party. We were there celebrating our friends’ engagement. He knew that. he was devastatingly rude. wish i knew his name.
Stopped by one evening recently as I haven't gone in a while and was disappointed with the service. Long wait for drinks, waved hello to a roach near the bar, just not as great as I remember when Jack and Joe were around.
Such a gem, cozy, real old-world feel. Games food great beers Lan asset to the neighborhood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
This place is closed down by the commissioner of health of New York City Department of Health and Mental Hygiene. Must be dangerously unsanitary! STAY AWAY if they ever open back up.
Atmosphere: 1
Food: 1
Service: 1
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