BEWARE!!! UNAUTHORIZED CHARGES ON MY CARD. I had a very disappointing experience. The food quality was poor, and shortly after eating I ended up with a stomachache. On top of that, customer service was unacceptable. A woman from the restaurant called me afterward, was rude and disrespectful, and demanded that I leave a tip. I told her many times I will leave a tip on the delivery app myself and then hung up. I noticed that an unauthorized tip charge had been added to my card without my permission.
This experience was unprofessional and concerning that they can charge any additional delivery orders themselves instead of the delivery app. I would not recommend this place unless they seriously improve both their food quality and how they handle customer interactions and billing.
Atmosphere: 1
Food: 1
Service: 1
Ben Demarco
Fish is not fresh and smells, will probably make you sick. Avoid
Food: 1
Justin Gutierrez
Very disappointed with the service. The ingredients in the shrimp tempura rolls weren’t clearly explained, and they didn’t separate them from the Black Dragon rolls as requested. When I called, the woman I spoke to was extremely rude and offered no solution. Poor customer service — wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Jessica Rios
Requested an order for deliver, that never arrived. Poor communication from the restaurant. They kept saying it arrived and she had a picture. So I canceled the order cause it never arrived and called them back to let them know and was meet with a lot of attitude after waiting over an 1hr
Service: 1
Howard Abrams
I have been going to Kiku Sushi (7th Avenue between 10th and 11th Street) for over 10 years. Excellent sushi, bento boxes, soup and salad. Excellent service. Very nice decor. I love this place.
Atmosphere: 5
Food: 5
Service: 5
Chanel Natalia Best
I love Kiku Sushi Restaurant the pumpkin soup and pumpkin tempura and spicy and salmon sushi are fresh and delicious. It is a great and excellent place to eat,dine, and enjoy your home away from home. The staff is very nice polite friendly and gentle with your favorite eatery and taro flavor hot tea! It is so delicious thanks so much your outstanding customer service. Kiku dishes are amazing and the staff are very polite kind friendly and very helpful
Atmosphere: 5
Food: 5
Service: 5
Joann Zhuo
This place is very quiet and comfortable the lunch special any 2 roll with shumai edamame the price very reasonable
Atmosphere: 5
Food: 5
Service: 5
lexus rodriguez
I order from this place almost all the time with my coworkers. Never have we had a bad experience till today. We ordered their buy-one-get-one deal on Uber Eats and a couple of other items. When I received the order, I was missing almost half the order. I reported to Uber Eats and to the restaurant itself. They want to come and get nasty with me on the phone and call me a liar. We spent a decent amount of money on this food, and now I have to waste more somewhere else because I wasn't given the proper meal.I won't be ordering from here ever again
Atmosphere: 1
Food: 1
Service: 1
Claudia Rose
I ordered today with my friends; there were four of us in total, and they only sent three servings of sushi. Besides that, they called my friend a liar, cause she was complaining about the fact that they didn't send her serving of sushi. Very bad customer service, and the food isn't that good. There are better places in Brooklyn!
The rice was hard. I ordered sushi and I had order for four servings and they give me ginger for one that was very upsetting
Food: 2
qo n g when
They have buy one get one free option in dinner,very good price for us
Atmosphere: 5
Food: 5
Service: 5
Sydney Kelman
Terrible customer service, rude on the phone and they hung up on me.
Service: 1
TIMMY ALAHANDRO
The food is very good, service is very fast and very quickly and the staff members are all very kind. The food was coming quickly and it was an amazing taste. I would definitely recommend this to everyone I know! This is the best place to eat food!
BEWARE!!! UNAUTHORIZED CHARGES ON MY CARD. I had a very disappointing experience. The food quality was poor, and shortly after eating I ended up with a stomachache. On top of that, customer service was unacceptable. A woman from the restaurant called me afterward, was rude and disrespectful, and demanded that I leave a tip. I told her many times I will leave a tip on the delivery app myself and then hung up. I noticed that an unauthorized tip charge had been added to my card without my permission.
This experience was unprofessional and concerning that they can charge any additional delivery orders themselves instead of the delivery app. I would not recommend this place unless they seriously improve both their food quality and how they handle customer interactions and billing.
Atmosphere: 1
Food: 1
Service: 1
Fish is not fresh and smells, will probably make you sick. Avoid
Food: 1
Very disappointed with the service. The ingredients in the shrimp tempura rolls weren’t clearly explained, and they didn’t separate them from the Black Dragon rolls as requested. When I called, the woman I spoke to was extremely rude and offered no solution. Poor customer service — wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Requested an order for deliver, that never arrived. Poor communication from the restaurant. They kept saying it arrived and she had a picture. So I canceled the order cause it never arrived and called them back to let them know and was meet with a lot of attitude after waiting over an 1hr
Service: 1
I have been going to Kiku Sushi (7th Avenue between 10th and 11th Street) for over 10 years. Excellent sushi, bento boxes, soup and salad. Excellent service. Very nice decor. I love this place.
Atmosphere: 5
Food: 5
Service: 5
I love Kiku Sushi Restaurant the pumpkin soup and pumpkin tempura and spicy and salmon sushi are fresh and delicious. It is a great and excellent place to eat,dine, and enjoy your home away from home. The staff is very nice polite friendly and gentle with your favorite eatery and taro flavor hot tea! It is so delicious thanks so much your outstanding customer service. Kiku dishes are amazing and the staff are very polite kind friendly and very helpful
Atmosphere: 5
Food: 5
Service: 5
This place is very quiet and comfortable the lunch special any 2 roll with shumai edamame the price very reasonable
Atmosphere: 5
Food: 5
Service: 5
I order from this place almost all the time with my coworkers. Never have we had a bad experience till today. We ordered their buy-one-get-one deal on Uber Eats and a couple of other items. When I received the order, I was missing almost half the order. I reported to Uber Eats and to the restaurant itself. They want to come and get nasty with me on the phone and call me a liar. We spent a decent amount of money on this food, and now I have to waste more somewhere else because I wasn't given the proper meal.I won't be ordering from here ever again
Atmosphere: 1
Food: 1
Service: 1
I ordered today with my friends; there were four of us in total, and they only sent three servings of sushi. Besides that, they called my friend a liar, cause she was complaining about the fact that they didn't send her serving of sushi. Very bad customer service, and the food isn't that good. There are better places in Brooklyn!
Atmosphere: 1
Food: 2
Service: 1
No Good
Service: 1
Restaurantji Recommends
unbelievably rude
The rice was hard. I ordered sushi and I had order for four servings and they give me ginger for one that was very upsetting
Food: 2
They have buy one get one free option in dinner,very good price for us
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service, rude on the phone and they hung up on me.
Service: 1
The food is very good, service is very fast and very quickly and the staff members are all very kind. The food was coming quickly and it was an amazing taste. I would definitely recommend this to everyone I know! This is the best place to eat food!
Food: 5
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