Great BK blackout cake, however poor unfriendly service.
Atmosphere: 3
Food: 4
Service: 1
Nicole Montana
Ladybird Bakery is hands down my favorite bakery in NYC. I’ve been enjoying their sweet treats since I was a child and their Brooklyn blackout cake is truly out of this world. Perfectly sweet, rich, & moist with the most beautiful decorative details. I was surprised with one this Valentine’s Day and like always, it was absolutely divine. You simply have to try the chocolate cake or any other delicious desserts. You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
lauren wohlhueter
Love, love, love this place! Such a positive chill atmosphere! Had a glass of wine and an order of bao buns. They were delicious! Crispy pork belly, delicious bbq sauce and the pickled veggies and cilantro, perfect combination! What a great way to spend the afternoon!
Atmosphere: 5
Food: 5
Service: 5
Lana B.
I visited this bakery, rumored to have ties to the now-closed Two Little Red Hens on Manhattan’s Upper East Side. Unfortunately, the experience was disappointing. The cupcakes had overly sweet frosting with a gummy texture (not fresh!) and the tables were not clean, detracting from the overall atmosphere. A big disappointment.
Had a very good blackout cake. Why open a bakery within a few doors away from the good Regina bakery??
Food: 3
tahmina tisha
Cake is so yummy but they are service Is horrible! Nobody’s show up at least 15mins. This is second time I fell there are raciest people who serve to costumers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Birthday Cake
Chris M
Got a marble cake with mocha frosting for a birthday. Was amazing and fed over 40 people for $100! Would recommend.
Atmosphere: 5
Food: 5
Service: 5
Jossie Zamora
Great cake, horrible service. The meanest people I swear.
Atmosphere: 1
Service: 1
Recommended dishes: Carrot Cake
Daniel Carlson
OK, well here's a story. I'll get one thing out of the way first: the cake was very good. Moist, chocolatey, not fussy with all sorts of gratuitous flavors that you see so much of these days. A solid basic cake. So that's good. It was the experience that wasn't so good.
First of all, they're not easy to get in touch with. There isn't an email address on the website, nor is there any way to order anything online. That wouldn't be a problem if they answered their phone, which they mostly don't. I'm a teacher so a callback wasn't the best option for me so I tried ten or so times over the course of the day - during their business hours - and got the machine every time. Finally I left a message and, to their credit, I did get a call back (thankfully during my break). So that's one thing.
But it was when I went in to pick up the cakes that things got weird. This is a message I sent to the owner via Instagram message afterwards:
"I just had a strange interaction with one of your employees. I had ordered and paid for two cakes ($200 in total) and came in to pick them up. One was a 10” cake, the other a 12” cake (and, as you know, they're larger and heavier than those dimensions would suggest). When she brought them out, I explained that I would be carrying them out and asked for some string to tie them together - not to carry them with but just to make sure that the smaller box didn’t slide off the larger one. She refused to tie them together - 'I wouldn’t even know how to do that' - or give me any string (there was a string dispenser visible behind her). I then asked for tape and she begrudgingly gave me a roll of scotch tape and walked away, which allowed me to tape them together. I’m looking forward to eating the cakes, but getting such unhelpful service isn’t leaving the best taste. Any thoughts?" Apparently she didn't have any thoughts because that was two days ago and I haven't heard back LOL. And, oh yeah, the writing on the otherwise great-looking cake looked like it was written by a six year old.
So, to wrap this epic review up: the cake is very good but if terrible service is an issue for you (and my sense is that's a trickle-down situation coming directly from the owner), then you'll probably want to steer clear.
Adding onto the reviews about service. Folks behind the counter barely acknowledge you when you order, don’t respond to questions, and have an attitude with the most basic things. What’s going on there to cause this level of service?
Atmosphere: 2
Food: 4
Service: 1
Mark Anthony Agbuya
So I purchased a large Brooklyn blackout cake for a friends get together. Everyone brought desserts to the party. My cake was the only one that was completely finished. If that is not a review of how amazing this bakery is I don't know what is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brooklyn Blackout Cake
Karina Rodriguez
Love this bakery! Recommend the red velvet cupcake and the orange cranberry scone! They’re sooo yummy! The carrot cake is good too but have tried better. I hate that there minimum is $10 and always forget to bring cash haha.
Atmosphere: 5
Food: 5
Service: 5
Thoko
I love the cakes. But something about bad service is that no matter how great something is, rudeness will always put a bad taste in my mouth. Was on the phone with someone there today Oct 23 @ 12:20 that just ended my run with them.
Food: 4
Service: 1
A B
Are the baked goods fantastic? Yes. Should you get some blackout cupcakes and lemon bars? Definitely. Will you receive professionalism when ordering anything? Not likely unless serious changes are made. It's a crying shame such a solid bakery represents itself with such jaw-droppingly apathetic counter staff. I don't know what it is, maybe the move from 8th Ave isn't sitting well with the employees here, maybe there's something going on behind the scenes that is demotivating them on the regular basis, but whatever it is does not excuse the poor service they provide. It makes no sense to put so much care and attention to detail into the craft of baking to finish it off with sloppy, garbage people skills. I hope they get it together. There are plenty of bakeries around, and at the end of the day a good cupcake does not outweigh the ridiculousness of dealing with an immature attitude just to get it.
Great BK blackout cake, however poor unfriendly service.
Atmosphere: 3
Food: 4
Service: 1
Ladybird Bakery is hands down my favorite bakery in NYC. I’ve been enjoying their sweet treats since I was a child and their Brooklyn blackout cake is truly out of this world. Perfectly sweet, rich, & moist with the most beautiful decorative details. I was surprised with one this Valentine’s Day and like always, it was absolutely divine. You simply have to try the chocolate cake or any other delicious desserts. You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Love, love, love this place! Such a positive chill atmosphere! Had a glass of wine and an order of bao buns. They were delicious! Crispy pork belly, delicious bbq sauce and the pickled veggies and cilantro, perfect combination! What a great way to spend the afternoon!
Atmosphere: 5
Food: 5
Service: 5
I visited this bakery, rumored to have ties to the now-closed Two Little Red Hens on Manhattan’s Upper East Side. Unfortunately, the experience was disappointing. The cupcakes had overly sweet frosting with a gummy texture (not fresh!) and the tables were not clean, detracting from the overall atmosphere. A big disappointment.
Atmosphere: 2
Food: 1
Service: 1
Incredible cakes!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brooklyn Blackout Cake, Chocolate Cake, Birthday Cake
Had a very good blackout cake. Why open a bakery within a few doors away from the good Regina bakery??
Food: 3
Cake is so yummy but they are service Is horrible! Nobody’s show up at least 15mins. This is second time I fell there are raciest people who serve to costumers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Birthday Cake
Got a marble cake with mocha frosting for a birthday. Was amazing and fed over 40 people for $100!
Would recommend.
Atmosphere: 5
Food: 5
Service: 5
Great cake, horrible service. The meanest people I swear.
Atmosphere: 1
Service: 1
Recommended dishes: Carrot Cake
OK, well here's a story. I'll get one thing out of the way first: the cake was very good. Moist, chocolatey, not fussy with all sorts of gratuitous flavors that you see so much of these days. A solid basic cake. So that's good. It was the experience that wasn't so good.
First of all, they're not easy to get in touch with. There isn't an email address on the website, nor is there any way to order anything online. That wouldn't be a problem if they answered their phone, which they mostly don't. I'm a teacher so a callback wasn't the best option for me so I tried ten or so times over the course of the day - during their business hours - and got the machine every time. Finally I left a message and, to their credit, I did get a call back (thankfully during my break). So that's one thing.
But it was when I went in to pick up the cakes that things got weird. This is a message I sent to the owner via Instagram message afterwards:
"I just had a strange interaction with one of your employees. I had ordered and paid for two cakes ($200 in total) and came in to pick them up. One was a 10” cake, the other a 12” cake (and, as you know, they're larger and heavier than those dimensions would suggest). When she brought them out, I explained that I would be carrying them out and asked for some string to tie them together - not to carry them with but just to make sure that the smaller box didn’t slide off the larger one. She refused to tie them together - 'I wouldn’t even know how to do that' - or give me any string (there was a string dispenser visible behind her). I then asked for tape and she begrudgingly gave me a roll of scotch tape and walked away, which allowed me to tape them together. I’m looking forward to eating the cakes, but getting such unhelpful service isn’t leaving the best taste. Any thoughts?"
Apparently she didn't have any thoughts because that was two days ago and I haven't heard back LOL. And, oh yeah, the writing on the otherwise great-looking cake looked like it was written by a six year old.
So, to wrap this epic review up: the cake is very good but if terrible service is an issue for you (and my sense is that's a trickle-down situation coming directly from the owner), then you'll probably want to steer clear.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Adding onto the reviews about service. Folks behind the counter barely acknowledge you when you order, don’t respond to questions, and have an attitude with the most basic things. What’s going on there to cause this level of service?
Atmosphere: 2
Food: 4
Service: 1
So I purchased a large Brooklyn blackout cake for a friends get together. Everyone brought desserts to the party. My cake was the only one that was completely finished. If that is not a review of how amazing this bakery is I don't know what is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brooklyn Blackout Cake
Love this bakery! Recommend the red velvet cupcake and the orange cranberry scone! They’re sooo yummy! The carrot cake is good too but have tried better. I hate that there minimum is $10 and always forget to bring cash haha.
Atmosphere: 5
Food: 5
Service: 5
I love the cakes. But something about bad service is that no matter how great something is, rudeness will always put a bad taste in my mouth. Was on the phone with someone there today Oct 23 @ 12:20 that just ended my run with them.
Food: 4
Service: 1
Are the baked goods fantastic? Yes. Should you get some blackout cupcakes and lemon bars? Definitely. Will you receive professionalism when ordering anything? Not likely unless serious changes are made. It's a crying shame such a solid bakery represents itself with such jaw-droppingly apathetic counter staff. I don't know what it is, maybe the move from 8th Ave isn't sitting well with the employees here, maybe there's something going on behind the scenes that is demotivating them on the regular basis, but whatever it is does not excuse the poor service they provide. It makes no sense to put so much care and attention to detail into the craft of baking to finish it off with sloppy, garbage people skills. I hope they get it together. There are plenty of bakeries around, and at the end of the day a good cupcake does not outweigh the ridiculousness of dealing with an immature attitude just to get it.
Atmosphere: 1
Food: 4
Service: 1
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