I recently tried to call this restaurant to find out which of their 2 locations was open, as both share the same name. Unfortunately, my experience was very frustrating. The person answering the phone kept giving contradictory answers - sometimes saying the restaurant was open, then saying it was closed, without clearly explaining which location was available. When I asked to speak to a manager or someone else, he said he was there alone handling everything - from cooking to serving and hosting. Despite my polite efforts to clarify, he eventually hung up on me, which I found extremely unprofessional. I called back twice more, only to have the calls picked up then immediately disconnected. On the 3 try, the same person finally spoke with me again. I remained courteous and asked again which location was open. Instead of helping, he repeatedly stated the restaurant’s name, which did not resolve anything. He initially refused to give his name but later said it was Mike, which I doubt is accurate. Even after all this, I am still uncertain if the address he gave me was correct. Today I had planned to bring a party of 8 people to this restaurant for dinner. Sadly, due to the unclear and unhelpful communication, I could not find out which location was open and therefore could not confirm where to go. Overall, the staff I dealt with was rude and uncooperative. I urge management to address these serious issues by ensuring their employees communicate clearly, show respect, and are genuinely helpful to customers.
Atmosphere: 1
Food: 1
Service: 1
Dorothy Reviss
messed up my order and refused to answer the phone after calling 4+ times
Atmosphere: 1
Food: 1
Service: 1
Danny Nozadze
The worst experience I’ve had in a while. The waiter forgot half of our orders. Forgot utensils. Brought us water 15 minutes after ordering. Every omelette was soaked in butter and the avocado toast was made with the supermarket guacamole.
Atmosphere: 1
Food: 1
Service: 1
Eylul Guven
We were heading to this restaurant until we checked the menu a potato was $15.
Murat S
Whatever they serve
Atmosphere: 4
Food: 5
Service: 5
Cnk K
Great place.
Atmosphere: 5
Food: 5
Service: 5
Mahmut Bozaslan
very expensive
Ray Gonzalez
This place speaks to my soul. I walk in & feel like I’ve just entered my abuelas home, it’s very welcoming, very comfortable, & feels like a home away from home. The hospitality is unmatched, the food is fresh, tasty & presented nicely, the waterfront view is calming, the bathrooms are clean & accessible. The atmosphere has a way of relaxing your nervous system & helping you smile if you’ve had a rough day!
Please pay them a visit & you won’t be disappointed! Tell them Ray sent you(they don’t know me by name, yet but it’d be fun to see their facial expressions 😂)
Atmosphere: 5
Food: 4
Service: 5
Elvis Zeka
It has been a great to go place for years and love their potatoes dish . They always have fresh desert and great warm tea .
Most of the items on the menu are priced higher than the local counterparts. Now, if this was justifiable that would be fine, however, the food is mediocre. I want to primarily complain about the tres leches cake. Every Turkish restaurant in the neighborhood has excellent versions of this cake. I’m not sure if they’re made in house or brought in. However, it’s unacceptable to serve this For more than three dollars higher than the other Turkish restaurants in sheeps Bay yet the quality be 10 times worse. Also, if someone orders a wrap is it not normal to include a sauce, especially if it’s dry. I am not surprised the second location closed.
Food: 2
Kuzmina Tatyana
Love this place. Amazing food , always coming for dinner with my family!!
Atmosphere: 5
Food: 5
Service: 5
Pinar Gurel
I was really looking forward to going back to Masal after coming into town since I had a wonderful experience the first time. Sadly, I was very dissappointed. I got manti which is not an easy dish to make, and very difficult to find even in Turkey. When the food arrived it was cold and chewy which it shouldn’t be, even the yoghurt sauce on top was very minimal. I traveled for nearly 2 hours to go there and would not be doing that again. I haven’t tried anything else in this location so I can’t comment but I won’t be returning.
Atmosphere: 3
Food: 2
Service: 3
Viktoriia
One of the best Turkish place!!!!
Atmosphere: 5
Food: 5
Service: 5
Benjamin B
The interior looks beautiful and I hope to have dinner there one day! We were only stopping for a quick bite to eat though, so we sat outside— still pretty, the stalls are nice. I got the spinach and cheese gozleme and rice pudding and enjoyed it. I hope to come back again if I’m ever in the area! Thank you 😊
I recently tried to call this restaurant to find out which of their 2 locations was open, as both share the same name. Unfortunately, my experience was very frustrating.
The person answering the phone kept giving contradictory answers - sometimes saying the restaurant was open, then saying it was closed, without clearly explaining which location was available. When I asked to speak to a manager or someone else, he said he was there alone handling everything - from cooking to serving and hosting. Despite my polite efforts to clarify, he eventually hung up on me, which I found extremely unprofessional.
I called back twice more, only to have the calls picked up then immediately disconnected. On the 3 try, the same person finally spoke with me again. I remained courteous and asked again which location was open. Instead of helping, he repeatedly stated the restaurant’s name, which did not resolve anything. He initially refused to give his name but later said it was Mike, which I doubt is accurate. Even after all this, I am still uncertain if the address he gave me was correct.
Today I had planned to bring a party of 8 people to this restaurant for dinner. Sadly, due to the unclear and unhelpful communication, I could not find out which location was open and therefore could not confirm where to go.
Overall, the staff I dealt with was rude and uncooperative. I urge management to address these serious issues by ensuring their employees communicate clearly, show respect, and are genuinely helpful to customers.
Atmosphere: 1
Food: 1
Service: 1
messed up my order and refused to answer the phone after calling 4+ times
Atmosphere: 1
Food: 1
Service: 1
The worst experience I’ve had in a while. The waiter forgot half of our orders. Forgot utensils. Brought us water 15 minutes after ordering. Every omelette was soaked in butter and the avocado toast was made with the supermarket guacamole.
Atmosphere: 1
Food: 1
Service: 1
We were heading to this restaurant until we checked the menu a potato was $15.
Whatever they serve
Atmosphere: 4
Food: 5
Service: 5
Great place.
Atmosphere: 5
Food: 5
Service: 5
very expensive
This place speaks to my soul. I walk in & feel like I’ve just entered my abuelas home, it’s very welcoming, very comfortable, & feels like a home away from home. The hospitality is unmatched, the food is fresh, tasty & presented nicely, the waterfront view is calming, the bathrooms are clean & accessible. The atmosphere has a way of relaxing your nervous system & helping you smile if you’ve had a rough day!
Please pay them a visit & you won’t be disappointed! Tell them Ray sent you(they don’t know me by name, yet but it’d be fun to see their facial expressions 😂)
Atmosphere: 5
Food: 4
Service: 5
It has been a great to go place for years and love their potatoes dish . They always have fresh desert and great warm tea .
Atmosphere: 5
Food: 5
Service: 5
The cheapest supermarket I have seen. I liked it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Most of the items on the menu are priced higher than the local counterparts. Now, if this was justifiable that would be fine, however, the food is mediocre. I want to primarily complain about the tres leches cake. Every Turkish restaurant in the neighborhood has excellent versions of this cake. I’m not sure if they’re made in house or brought in. However, it’s unacceptable to serve this For more than three dollars higher than the other Turkish restaurants in sheeps Bay yet the quality be 10 times worse. Also, if someone orders a wrap is it not normal to include a sauce, especially if it’s dry. I am not surprised the second location closed.
Food: 2
Love this place. Amazing food , always coming for dinner with my family!!
Atmosphere: 5
Food: 5
Service: 5
I was really looking forward to going back to Masal after coming into town since I had a wonderful experience the first time. Sadly, I was very dissappointed. I got manti which is not an easy dish to make, and very difficult to find even in Turkey. When the food arrived it was cold and chewy which it shouldn’t be, even the yoghurt sauce on top was very minimal. I traveled for nearly 2 hours to go there and would not be doing that again. I haven’t tried anything else in this location so I can’t comment but I won’t be returning.
Atmosphere: 3
Food: 2
Service: 3
One of the best Turkish place!!!!
Atmosphere: 5
Food: 5
Service: 5
The interior looks beautiful and I hope to have dinner there one day! We were only stopping for a quick bite to eat though, so we sat outside— still pretty, the stalls are nice. I got the spinach and cheese gozleme and rice pudding and enjoyed it. I hope to come back again if I’m ever in the area!
Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
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