I ordered no sauce or cheese. I had to go back to get it fixed and trusted it would be right only to then open it and see it’s missing lettuce
Kyle Lam
The cashier ignored me
stellabella
I’ve been coming to this specific Mcdonald’s for over a week now due to relocating around here. I find that their service is absolutely horrible, they are all hispanic ladies who appear to talk behind your back after you are done ordering or after you walk away. One lady told me to get up from a dining table so she could clean it and put the chairs up on the table when it was around 9pm which is 2 and a half hours away from their branch closing. I was nowhere close to being done with my meal. I ended up leaving after that. Except, I’m usually a very good-tempered person, and that alone wasn’t enough to make me lose my mind over this location. However, what really drew the line for me to not come back to this branch was when another lady, who was in charge of cleaning the bathrooms gave me the stink eye and used whatever english she did have to tell me it was something to do with “respect” that I don’t use the bathroom unless having asked her for the pin. I was like I’m a paying customer, and she should know my face by now because it’s the same couple of ladies working all day. And nobody around here wants to ask any of the nasty ladies anyway, because they all get a nasty stare in return and a reluctant shuffle to open the bathroom door for their customers. When I had asked the first day, the manager had zoomed past me and yelled out the pin code, which I get it since he was busy. But, I just don’t understand why I couldn’t go inside the bathroom when there was no sign outside whatsoever and nobody had told me the bathroom needed to be restocked before I went inside. And then after I came out of the bathroom that I wasn’t allowed to use apparently, the lady at the counter handing out meals to people looked like she hated her job. She kept flipping her eyes at everyone who didn’t come the first time she called their number. Not considerate at all, and then gave me my meal with every item separated. Mind you, I ordered an oatmeal, small fry, and a small mango smoothie. Which comes out to be 5 separate items and parts for me to have to hold onto without any bag or tray. The oatmeal was burning hot and I had to carry it upstairs due to their lack of space on the first floor, which is highly inconvenient as they get particularly busy at night. Then, everyone has to cram in one tiny room together, and they shut the partition between the second floor and first floor at 6pm..just as it is getting busy and everyone ends up having to fight for the 4 seats that are available on the first floor. All because they don’t want to clean up anymore after 6pm, so they completely cut off more dine-in access as well as bathroom access. I am just so impressed how I’ve never ever had to write a review before, let alone a bad review. They really forced me to this point. Don’t come here if you don’t want wrinkles from getting pissed off every time you come.
Mon Aerop
Music too loud for eating.
Zoe Zhao
Terrible service，Most of the second floor area is not available for use, very disappointing
Ada Chen
Have a bad attitude，Pretend not to hear your request. Impatient.
Elizabeth Anglin
Service pathetic as we wait everyone is walking past not taking an order
Aida Ramos
Place to small, not enough staff. They told me I couldn't ride the handicap elevator with my 77 yr old aunt. I would never, ever go back to this particular McDonald's. When we finished eating, I had to walk downstairs to tell the staff member that my aunt was ready to come down. She then walked up and got my aunt in the elevator while I waited downstairs. I am not happy with the customer service in this establishment.
Chentao
More expensive then mcdonalds in texas
Lotus Chung
I ordered a Big Mac with specific customizations: no onions, no pickles, only lettuce, and cheese. However, what I received was completely different – just two beef patties with an unknown sauce. It seemed like my instructions were ignored.
This establishment has racial discrimination. I felt it years ago when I dined here and was treated differently based on my Mexican and Chinese heritage. The store was renovated and closed for a while, but now it's back and the discrimination is still present. A Mexican child was able to purchase a child's meal with Crocs, but when a Chinese child came along, they were told there were none left (I saw the same Crocs being used by the Mexican customers during my meal). This is not just a one-time occurrence...
Atmosphere: 1
Food: 3
Service: 1
Mandy L
They opened, removed a huge chunk of the ordering and pickup area, and the play place got cut into oblivion
Atmosphere: 1
Food: 5
Service: 5
w
staff is rude and not helpful
Maximilian
It was a great morning experience. The staff is very friendly. Thank you.
Atmosphere: 5
Food: 5
Service: 5
da jian lin
Maybe they were too busy and they gave me two less chicken nuggets. I told them and they gave me four more later.
I ordered no sauce or cheese. I had to go back to get it fixed and trusted it would be right only to then open it and see it’s missing lettuce
The cashier ignored me
I’ve been coming to this specific Mcdonald’s for over a week now due to relocating around here. I find that their service is absolutely horrible, they are all hispanic ladies who appear to talk behind your back after you are done ordering or after you walk away. One lady told me to get up from a dining table so she could clean it and put the chairs up on the table when it was around 9pm which is 2 and a half hours away from their branch closing. I was nowhere close to being done with my meal. I ended up leaving after that. Except, I’m usually a very good-tempered person, and that alone wasn’t enough to make me lose my mind over this location. However, what really drew the line for me to not come back to this branch was when another lady, who was in charge of cleaning the bathrooms gave me the stink eye and used whatever english she did have to tell me it was something to do with “respect” that I don’t use the bathroom unless having asked her for the pin. I was like I’m a paying customer, and she should know my face by now because it’s the same couple of ladies working all day. And nobody around here wants to ask any of the nasty ladies anyway, because they all get a nasty stare in return and a reluctant shuffle to open the bathroom door for their customers. When I had asked the first day, the manager had zoomed past me and yelled out the pin code, which I get it since he was busy. But, I just don’t understand why I couldn’t go inside the bathroom when there was no sign outside whatsoever and nobody had told me the bathroom needed to be restocked before I went inside. And then after I came out of the bathroom that I wasn’t allowed to use apparently, the lady at the counter handing out meals to people looked like she hated her job. She kept flipping her eyes at everyone who didn’t come the first time she called their number. Not considerate at all, and then gave me my meal with every item separated. Mind you, I ordered an oatmeal, small fry, and a small mango smoothie. Which comes out to be 5 separate items and parts for me to have to hold onto without any bag or tray. The oatmeal was burning hot and I had to carry it upstairs due to their lack of space on the first floor, which is highly inconvenient as they get particularly busy at night. Then, everyone has to cram in one tiny room together, and they shut the partition between the second floor and first floor at 6pm..just as it is getting busy and everyone ends up having to fight for the 4 seats that are available on the first floor. All because they don’t want to clean up anymore after 6pm, so they completely cut off more dine-in access as well as bathroom access. I am just so impressed how I’ve never ever had to write a review before, let alone a bad review. They really forced me to this point. Don’t come here if you don’t want wrinkles from getting pissed off every time you come.
Music too loud for eating.
Terrible service，Most of the second floor area is not available for use, very disappointing
Have a bad attitude，Pretend not to hear your request. Impatient.
Service pathetic as we wait everyone is walking past not taking an order
Place to small, not enough staff. They told me I couldn't ride the handicap elevator with my 77 yr old aunt. I would never, ever go back to this particular McDonald's. When we finished eating, I had to walk downstairs to tell the staff member that my aunt was ready to come down. She then walked up and got my aunt in the elevator while I waited downstairs. I am not happy with the customer service in this establishment.
More expensive then mcdonalds in texas
I ordered a Big Mac with specific customizations: no onions, no pickles, only lettuce, and cheese. However, what I received was completely different – just two beef patties with an unknown sauce. It seemed like my instructions were ignored.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This establishment has racial discrimination. I felt it years ago when I dined here and was treated differently based on my Mexican and Chinese heritage. The store was renovated and closed for a while, but now it's back and the discrimination is still present. A Mexican child was able to purchase a child's meal with Crocs, but when a Chinese child came along, they were told there were none left (I saw the same Crocs being used by the Mexican customers during my meal). This is not just a one-time occurrence...
Atmosphere: 1
Food: 3
Service: 1
They opened, removed a huge chunk of the ordering and pickup area, and the play place got cut into oblivion
Atmosphere: 1
Food: 5
Service: 5
staff is rude and not helpful
It was a great morning experience. The staff is very friendly.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Maybe they were too busy and they gave me two less chicken nuggets. I told them and they gave me four more later.
Atmosphere: 4
Food: 5
Service: 5
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