This location is local for me but terrible enough that I typically drive to another location. 8 out of 10 times, they provide and incorrect order. There have been many times that they forget sauce for chicken nuggets or toys with a happy meal and I have to go back. Also, I recently went and ordered a mcgriddle and was provided with a biscuit instead (i ordered via drive thru). I went back to the drive thru and tols them I got the wrong breakfast sandwich. The person at the drive thru immediately got defensive and said I ordered what was given to me. I do not eat biscuits, so i am absolutely certain that I did not order a biscuit. I am 9 months pregnant, trust me I know what I ordered bc I thought about it since the second I woke up. The worker asked me to pull up to the window and I handed the biscuit back (im not looking for free food), he snatched it from my hand and I literally told him I want a refund, again he did not listen and brought me a mcgriddle. I said I asked for a refund not the sandwich. He again argued with me, I said please just give me a refund. The manager came over not saying a word, I told her the employee is rude and instantly argued when all I said was I got the wrong sandwich. She didn't respond and processed the refund and ignored my oral complaint about the employee. Employee and supervisor are rude, no customer service skills and are upset because they themselves made a mistake.
Why did I ask for a refund rather than taking the mcgriddle? i am 9 months pregnant and rather than arguing with a rude employee who automatically jumped down my throat, I just wanted a refund so I can go to a different location since I would be passing another mcdonalds within the next 10 mins.
This location needs to realize that their employees do not like to take accountability for messing up. It's ok to mess up an order but it's not ok to be rude.
Atmosphere: 1
Food: 1
Service: 1
Braden Thorne
I love this place I used to come here as kid I miss those purple and orange mc nugget boxes you guys used to have ☹️ such amazing nostalgia
Atmosphere: 5
Food: 5
Service: 5
Elisa Rivera
Great staff and great food nice and hot! we waited a while but it was worth it. We went during an afterschool rush but they got everything right and are doing a great job here, this place is also clean as a whistle that manager is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Raymond From Brooklyn
It's fast food
Atmosphere: 3
Food: 3
Service: 4
Jastnum Alexia
Very cold hot coffee, terrible staff
Atmosphere: 1
Food: 1
Service: 1
Maja Karwacka
Missing items in the order, bad customer service and long wait time. Will NOT be coming back!
Atmosphere: 1
Food: 1
Service: 1
Losiu Mat
No right order second time mising food
Atmosphere: 1
Food: 1
Service: 1
prince farooq
It’s ok
Atmosphere: 2
Food: 2
Service: 2
Мухаммад Бакаев
very bad service!
Atmosphere: 1
Food: 1
Service: 1
Zhong Chen
I ordered breakfast they didn’t give me any tableware and sauce
The food and service was good. Owner just need to fix air conditioning here in the play place area. Could hardly breathe. Kids all sweaty.
Atmosphere: 2
Food: 5
Service: 4
Davyd Tukhtaev
Very slow drive thru, not busy-just employee worked very slow
Justin Burgos
It’s basically never busy but you still have to wait
Atmosphere: 2
Food: 1
Service: 1
DT
I order on the mobile app to save time. However, the last few times I have ordered to pick up at the window I have waited and waited. Fast? food restaurant? Not this location.
Food: 3
Service: 2
Danir Tangatyrov
service is bad,was waiting for the order for 30 minutes
This location is local for me but terrible enough that I typically drive to another location. 8 out of 10 times, they provide and incorrect order. There have been many times that they forget sauce for chicken nuggets or toys with a happy meal and I have to go back. Also, I recently went and ordered a mcgriddle and was provided with a biscuit instead (i ordered via drive thru). I went back to the drive thru and tols them I got the wrong breakfast sandwich. The person at the drive thru immediately got defensive and said I ordered what was given to me. I do not eat biscuits, so i am absolutely certain that I did not order a biscuit. I am 9 months pregnant, trust me I know what I ordered bc I thought about it since the second I woke up. The worker asked me to pull up to the window and I handed the biscuit back (im not looking for free food), he snatched it from my hand and I literally told him I want a refund, again he did not listen and brought me a mcgriddle. I said I asked for a refund not the sandwich. He again argued with me, I said please just give me a refund. The manager came over not saying a word, I told her the employee is rude and instantly argued when all I said was I got the wrong sandwich. She didn't respond and processed the refund and ignored my oral complaint about the employee. Employee and supervisor are rude, no customer service skills and are upset because they themselves made a mistake.
Why did I ask for a refund rather than taking the mcgriddle? i am 9 months pregnant and rather than arguing with a rude employee who automatically jumped down my throat, I just wanted a refund so I can go to a different location since I would be passing another mcdonalds within the next 10 mins.
This location needs to realize that their employees do not like to take accountability for messing up. It's ok to mess up an order but it's not ok to be rude.
Atmosphere: 1
Food: 1
Service: 1
I love this place I used to come here as kid I miss those purple and orange mc nugget boxes you guys used to have ☹️ such amazing nostalgia
Atmosphere: 5
Food: 5
Service: 5
Great staff and great food nice and hot! we waited a while but it was worth it. We went during an afterschool rush but they got everything right and are doing a great job here, this place is also clean as a whistle that manager is amazing!!
Atmosphere: 5
Food: 5
Service: 5
It's fast food
Atmosphere: 3
Food: 3
Service: 4
Very cold hot coffee, terrible staff
Atmosphere: 1
Food: 1
Service: 1
Missing items in the order, bad customer service and long wait time. Will NOT be coming back!
Atmosphere: 1
Food: 1
Service: 1
No right order second time mising food
Atmosphere: 1
Food: 1
Service: 1
It’s ok
Atmosphere: 2
Food: 2
Service: 2
very bad service!
Atmosphere: 1
Food: 1
Service: 1
I ordered breakfast they didn’t give me any tableware and sauce
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food and service was good. Owner just need to fix air conditioning here in the play place area. Could hardly breathe. Kids all sweaty.
Atmosphere: 2
Food: 5
Service: 4
Very slow drive thru, not busy-just employee worked very slow
It’s basically never busy but you still have to wait
Atmosphere: 2
Food: 1
Service: 1
I order on the mobile app to save time. However, the last few times I have ordered to pick up at the window I have waited and waited. Fast? food restaurant? Not this location.
Food: 3
Service: 2
service is bad,was waiting for the order for 30 minutes
Service: 1
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