I’d seen some of the other reviews from the past few months and wanted to see for myself if Otway had gone downhill. Maybe other people had just gone on an off night? We had the opposite experience. Our server was friendly and attentive. She gave us pours of wine to taste, and let us order some appetizers before coming back for our mains. The cabbage was excellent and the duck wings were particularly delicious. The chef came out and talked to us about his preparation for the wings, which are newer on the menu. Burgers came out perfect, as were the fries. I’ve said this before but the Otway burger is one of the best in Brooklyn. I’ve had many, including the Emily’s burger across the street and I prefer Otway’s 100%. Service and food were great, but the only thing off was that the restaurant was almost completely empty. I’m assuming it’s probably because of the negative reviews and poor service mentioned here. Good service goes a long way, and hopefully the management has taken care of the host/server that everyone seems to be referring to in these reviews. Bad service can make or break an establishment. It would be a shame to see such a cute and creative restaurant shutter because of one bad apple.
Atmosphere: 4
Food: 5
Service: 5
Christopher Stewart
Fabulous food but never in my life have I ever had such an inhospitable host. We arrived with 1 extra guest for a late seating. I was told our table “could not accommodate 6” when it obviously could, if we were willing to squeeze. She then had the gall to tell me “good luck” after she begrudgingly put an extra place setting out. This place is not a cheap restaurant, but her attitude surely was. It’s a shame, I’m not going back.
Ernesto Rivera
The food was extremely delicious but the sommelier needs to be fired. We arrived on time with an extra friend and she made a scene out of it. People who don’t have passion for serving should work in a different industry. Sorry, but this is NYC.
Christopher Pepe
Service here is needlessly passive aggressive and rushed us when nobody was waiting for tables. Breakfast menu is unremarkable and the food is decent. Cute room. Won't be back.
Atmosphere: 4
Food: 3
Service: 1
Helen Henderson
I’ve been a fan of Otway for many years, the food is delicious and the atmosphere is lovely. However we recently had a terrible customer service experience that I feel compelled to share. Our server was impatient, aggressive and made us feel very uncomfortable. We made a reservation ten days out from our booking, but as we arrived to a nearly empty restaurant we were immediately told that we had a hard out an hour and 15 minutes from arrival. Throughout service we were reminded multiple times that we were going to have to leave. I understand that tables need to be turned but an otherwise nice meal was truly ruined by the overbearing and aggressive attitude of the front of house.
Atmosphere: 1
Food: 5
Service: 1
Ming Tada
Chicken sandwich was pretty nice and the fries were goood. The onleyte and sourdough wasn’t worth ur tho
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken Sandwich
Roberto Cohen
We ordered 2 omelettes... Took 20 min to arrive (we were alone in the restaurant) one arrived cold and the other warm
Atmosphere: 2
Food: 2
Service: 4
ZAK KITNICK
This place is backwards. The back of house staff is talented and friendly while the front of house seems determined to make you miserable. I used to come often, but the last several times, the staff has been so radically rude I thought I might be on a hidden camera show. Too late for me, but I hope Otway can be saved.
Atmosphere: 3
Food: 5
Service: 1
Daisy Charles
I live nearby and have been many times. On the past two visits, the service has been terrible and the wait and bar staff shockingly rude. I will not be returning.
Rose G
Second time trying thier food, not bad at all conoare to the others I have went. They give you a good amount of the sides but not the meat. Wish they added some type of meat ans hot sauce to the collard greens but it was still enjoyable
Think twice it’s not what it seems…. Learn how to treat your employees better…
Atmosphere: 1
Service: 1
Pat Doyle
We came in today as a threesome and 3/4s of the tables were empty. We asked if we could sit in the booth and we were denied. We live in the neighborhood and are regulars at Otway and find it so disappointing that we denied our choice of seating in an almost empty restaurant. Long story short we left and went elsewhere. My rating on the staff hospitality today is a big zero!
Atmosphere: 1
Food: 1
Service: 1
Nicole Patten
Food is good. Service has been terrible every time I’ve gone.
Atmosphere: 3
Food: 5
Service: 1
Laura B
Didn’t enjoy it - rude service, waiter barely said a word. Overhyped, pretentious vibe.
Atmosphere: 2
Food: 3
Service: 1
Jee
Cute average Brooklyn dining spot. Our experience was marred by the extremely rude attitude of the female server/receptionist. When we requested our dish to be cooked a bit more, she ignored the request, seemed annoyed and snatched the plate, causing some of the food to spill. The kitchen seemed to have trouble understanding our simple request, leading to the dish going back and forth twice. I've never encountered such a lack of basic hospitality. Given the abundance of other dining options in the area that offer both delicious food and excellent service,we will not be returning to this place.
I’d seen some of the other reviews from the past few months and wanted to see for myself if Otway had gone downhill. Maybe other people had just gone on an off night? We had the opposite experience. Our server was friendly and attentive. She gave us pours of wine to taste, and let us order some appetizers before coming back for our mains. The cabbage was excellent and the duck wings were particularly delicious. The chef came out and talked to us about his preparation for the wings, which are newer on the menu. Burgers came out perfect, as were the fries. I’ve said this before but the Otway burger is one of the best in Brooklyn. I’ve had many, including the Emily’s burger across the street and I prefer Otway’s 100%. Service and food were great, but the only thing off was that the restaurant was almost completely empty. I’m assuming it’s probably because of the negative reviews and poor service mentioned here. Good service goes a long way, and hopefully the management has taken care of the host/server that everyone seems to be referring to in these reviews. Bad service can make or break an establishment. It would be a shame to see such a cute and creative restaurant shutter because of one bad apple.
Atmosphere: 4
Food: 5
Service: 5
Fabulous food but never in my life have I ever had such an inhospitable host. We arrived with 1 extra guest for a late seating. I was told our table “could not accommodate 6” when it obviously could, if we were willing to squeeze. She then had the gall to tell me “good luck” after she begrudgingly put an extra place setting out. This place is not a cheap restaurant, but her attitude surely was. It’s a shame, I’m not going back.
The food was extremely delicious but the sommelier needs to be fired. We arrived on time with an extra friend and she made a scene out of it. People who don’t have passion for serving should work in a different industry. Sorry, but this is NYC.
Service here is needlessly passive aggressive and rushed us when nobody was waiting for tables. Breakfast menu is unremarkable and the food is decent. Cute room. Won't be back.
Atmosphere: 4
Food: 3
Service: 1
I’ve been a fan of Otway for many years, the food is delicious and the atmosphere is lovely. However we recently had a terrible customer service experience that I feel compelled to share. Our server was impatient, aggressive and made us feel very uncomfortable. We made a reservation ten days out from our booking, but as we arrived to a nearly empty restaurant we were immediately told that we had a hard out an hour and 15 minutes from arrival. Throughout service we were reminded multiple times that we were going to have to leave. I understand that tables need to be turned but an otherwise nice meal was truly ruined by the overbearing and aggressive attitude of the front of house.
Atmosphere: 1
Food: 5
Service: 1
Chicken sandwich was pretty nice and the fries were goood. The onleyte and sourdough wasn’t worth ur tho
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken Sandwich
We ordered 2 omelettes... Took 20 min to arrive (we were alone in the restaurant) one arrived cold and the other warm
Atmosphere: 2
Food: 2
Service: 4
This place is backwards. The back of house staff is talented and friendly while the front of house seems determined to make you miserable. I used to come often, but the last several times, the staff has been so radically rude I thought I might be on a hidden camera show. Too late for me, but I hope Otway can be saved.
Atmosphere: 3
Food: 5
Service: 1
I live nearby and have been many times. On the past two visits, the service has been terrible and the wait and bar staff shockingly rude. I will not be returning.
Second time trying thier food, not bad at all conoare to the others I have went. They give you a good amount of the sides but not the meat. Wish they added some type of meat ans hot sauce to the collard greens but it was still enjoyable
Restaurantji Recommends
Think twice it’s not what it seems…. Learn how to treat your employees better…
Atmosphere: 1
Service: 1
We came in today as a threesome and 3/4s of the tables were empty. We asked if we could sit in the booth and we were denied. We live in the neighborhood and are regulars at Otway and find it so disappointing that we denied our choice of seating in an almost empty restaurant. Long story short we left and went elsewhere. My rating on the staff hospitality today is a big zero!
Atmosphere: 1
Food: 1
Service: 1
Food is good. Service has been terrible every time I’ve gone.
Atmosphere: 3
Food: 5
Service: 1
Didn’t enjoy it - rude service, waiter barely said a word. Overhyped, pretentious vibe.
Atmosphere: 2
Food: 3
Service: 1
Cute average Brooklyn dining spot. Our experience was marred by the extremely rude attitude of the female server/receptionist.
When we requested our dish to be cooked a bit more, she ignored the request, seemed annoyed and snatched the plate, causing some of the food to spill. The kitchen seemed to have trouble understanding our simple request, leading to the dish going back and forth twice. I've never encountered such a lack of basic hospitality. Given the abundance of other dining options in the area that offer both delicious food and excellent service,we will not be returning to this place.
Atmosphere: 2
Food: 1
Service: 1
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