PokéBowl Station - Bensonhurst

Over all nice place.

Atmosphere: 5

Food: 5

Service: 5

Tried to performativemaxx and ordered a strawberry matcha for the first time and it tasted like shit 😭. The pokebowls are delicious though

Atmosphere: 5

Food: 4

Service: 5

Google maps says this place opens at 11:30 I get there at 11:30 and the workers look at me confused and proceed to tell me that they open at 1. I stood there confused and asked don’t you guys open at 11:30 and they proceed to tell me no that they open at 1 and tell me to get out. This place should be better at updating their hours or show their staff how to treat customers.

Service: 1

Ordered via Uber. Tried to contact them after order was 60 mins late, they finally picked up the phone and could not confirm if order was made or sent out.

Food: 1

Service: 1

It was great! Delicious food 😋 it's my top go to comfort food. Been here over 20+ times it's amazing.

Atmosphere: 5

Food: 5

Service: 5

They forget my bubble tea and don’t put sauce in bowl🫠

For the drinks. Barely tea flavor in the fruit teas and milk tea.
Also came with the worst paper straws, which could not pierce the cup lid. Went through both and the paper straws just bent. Had to just go home and drink it with a spoon.

TLDR dont get drinks here they provide USELESS PAPER STRAWS THAT DO NOT PIERCE THE LID.

I used to enjoy this place, but my recent visit was disappointing. I ordered 2 drinks and 2 poke bowls. The Matcha Strawberry drink was watery and lacked flavor—not the creamy, strawberry-rich taste it used to have. The Mars Dirty Tea was also bland.

One bowl was missing avocado, even though I paid extra for it. When I mentioned it, the staff confirmed it was missing but didn’t handle it well. It had only 3 shrimps as a protein, it used to be at least 5. The second bowl, which had two proteins, was poorly assembled—missing green onions, crunch toppings, and only had a tiny piece of red cabbage. When I pointed it out, the team member was dismissive and gave attitude.

Honestly, it shouldn’t be hard to give the customer what they ordered and paid for. Specially after making mistake and handing it with attitude, like I was asking something for free… so frustrating!

Atmosphere: 1

Food: 4

Service: 1

I’ve been getting bowls from this place for years and taste-wise, they don’t disappoint. But as the amount of food they give diminishes over the years, I think it’s finally time to stop buying from them. This isn’t even the first time this has happened. I keep giving them another chance but I just get more and more disappointed each time. I got two bowls that costed the same and had the same amount of choices (no extra protein, veggies, etc.) but when I got home and opened the bag, one of the bowls were almost half empty. When I first started getting poke from here, it would be full enough that the sauce would be smeared against the cap, but clearly that’s no longer the case. It’s not worth the price anymore

Atmosphere: 5

Food: 3

Service: 4

Not as good as the one on 7th Avenue. The rice I requested was not added, the chicken was very salty, it was the first time I saw the root parts of vegetables in the salad, the mango is not ripe tastes sour, the waiter was also very cold and did not communicate at all.

Atmosphere: 4

Food: 1

Service: 2

Good staff. Tasty bowls. Fresh products. And everything is so quick

Food: 5

Service: 5

I always come here to get my usual poke bowl. However, today I ordered one with shrimp and never got any shrimp in my bowl. I paid $13 for just vegetables, rice and sauce.

I've been going here for years, but recently had a disgusting experience. I'm never going back again. First, the workers are extremely unhygienic. I personally saw the male employee who was preparing my food sneezed into his hands, then went right back to preparing my food WITHOUT WASHING HIS HANDS. He also stopped to collect payment from another customer, and also didn't sanitize his hands before going back to preparing my food... YUCK! I had to wash my drink container because his germs were all over it.

The last straw was finding a piece of hair in my food! See picture. The hair was stuck inside a clump of rice so it couldn't have been my hair falling on it. They should be wearing hair net and keeping the open food containers covered at all time. So disgusting! I would never go back!

Atmosphere: 1

Food: 1

Service: 1

They messed up my order 3 times and I had to return three times for them to fix my order. Despite paying extra for add-ons like protein, avocado, and masago, they were repeatedly left out. How does one mess up three times in one meal? They need to start paying close attention to minor details. Very disappointed with the consistency and attention to detail.

Atmosphere: 4

Food: 1

Service: 1

Ordered today and asked to not forget sauce, so they did exactly what I asked them not to….
No sauce . Dry tasteless food

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Seafood Poke Bowl