Too good to go recommend this place. It's a no for me.
Atmosphere: 4
Food: 1
Service: 3
Joy Fernando
Delicious food, only you have to wait a little since it always has people but the waitresses are very friendly and the food is fresh and delicious.
Atmosphere: 4
Food: 5
Service: 4
Yadelin Fernandez
Roach in my food so I’m no longer a customer after two years. I have been going to this establishment for over two years. Been a family staple; getting rotisserie chicken during the weekend and just enjoy some well cooked food. My best friends favorite dish, sancocho, also a staple. However, this evening when I went to order a small sancocho I was disturbed to find a ROACH in my soup. The kicker is that when I payed the person serving me kept my change. So not only did I pay for a meal that had a ROACH, and was left unfinished but the establishment found it respectful to even tip themselves my spare change. This is disgusting and unacceptable to customers. We rely on you to feed us with quality food and service. My time as a customer ends now.
Atmosphere: 5
Food: 1
Service: 5
Nigel Ragoobar
My 1st time there. It was around 9pm. Few customers sitting inside. I counted at least 7 workers. I stood at the counter for at least 7 mins, without 1 person asking to serve me. Twice I asked for help and was ignored. Finally got served, not even a smile or a thank you, or welcome. Food was good, but in the food industry customer service is important
Atmosphere: 3
Food: 4
Service: 1
Susan Martinez
They have bad customer service, also if you tell them can you give me this piece of such things, they get angry and give you the things they want... they also have poor priority management of shipping services... they are very Bad spoken and they have no work or personal education, be careful I speak from my experience, I would not eat or buy from there again
Rosy R.
Love the selection of food for take out. Always fresh. And if you want something that’s not in the buffet area, you can place an order to have it made on the spot. I also love sitting down to eat-in occasionally
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mangu
Santiago Francisco Lopez
Food is good. For an authentic Dominican food experience, they would have to start using all natural Dominican seasoning.
Atmosphere: 4
Food: 4
Service: 4
Jose Quintana
The best Spanish food you’re gonna find anywhere. Everything they make is delicious.
I remember ordering stew chicken here one time, it was eatable, nothing to boast about, but the service “oh lawd”. I came in one time when they were busy, and everyone was trying to place their order. Now granted, this is a Spanish speaking restaurant, and I ordered here before with no problem. This time a lady looked at me and spoke Spanish , I assumed she was asking if I ordered. I said no , and started to say what I wanted. I guess she didn’t understand and realized I didn’t speak espanol. She got frustrated, and said something to someone else, and they stared at me, and that was it. I was ignored. It’s been 2 years and I haven’t been back since. I’d love to learn another language but I tried college and Duolingo, and it’s not for me. That’s why I stay in America where the primary language is English ??. I was just pissed, she had the audacity to get pissed at me like, lady I grew up in this neighborhood, probably long before you migrated here; calm down.
Today I order tostones, the send me some tostones that look old and reheated. I call them an send ask the to change it, as I don’t live far, I send my son to change it as I don’t want the poor delivery guy to do another trip for someone else mistake, this is what they send me, apparently their service is as trashed as their food, soaking wet in oil and in a paper back like trash, what a shame.
Atmosphere: 1
Service: 1
Mel B
I haven't had one thing I didn't like from Rico Pollo
Atmosphere: 5
Food: 5
Service: 5
maria Montanez (babygirl88)
Poor customer service you have to wait a whole hour and a half for some food that you order and never come. They don’t call you and let you know what’s going on. Nothing you sitting here waiting for a whole hour and a half. And this is not the first time.
Xuxu C.
?✔️
Atmosphere: 5
Food: 5
Service: 5
Jesús A. Cruz
Excellent food, the fried pork carnitas are the best.
Food is very good. Try it y'all. Really tasty.
Atmosphere: 5
Food: 5
Service: 5
Too good to go recommend this place. It's a no for me.
Atmosphere: 4
Food: 1
Service: 3
Delicious food, only you have to wait a little since it always has people but the waitresses are very friendly and the food is fresh and delicious.
Atmosphere: 4
Food: 5
Service: 4
Roach in my food so I’m no longer a customer after two years. I have been going to this establishment for over two years. Been a family staple; getting rotisserie chicken during the weekend and just enjoy some well cooked food. My best friends favorite dish, sancocho, also a staple. However, this evening when I went to order a small sancocho I was disturbed to find a ROACH in my soup. The kicker is that when I payed the person serving me kept my change. So not only did I pay for a meal that had a ROACH, and was left unfinished but the establishment found it respectful to even tip themselves my spare change. This is disgusting and unacceptable to customers. We rely on you to feed us with quality food and service. My time as a customer ends now.
Atmosphere: 5
Food: 1
Service: 5
My 1st time there. It was around 9pm. Few customers sitting inside. I counted at least 7 workers. I stood at the counter for at least 7 mins, without 1 person asking to serve me. Twice I asked for help and was ignored. Finally got served, not even a smile or a thank you, or welcome. Food was good, but in the food industry customer service is important
Atmosphere: 3
Food: 4
Service: 1
They have bad customer service, also if you tell them can you give me this piece of such things, they get angry and give you the things they want... they also have poor priority management of shipping services... they are very Bad spoken and they have no work or personal education, be careful I speak from my experience, I would not eat or buy from there again
Love the selection of food for take out. Always fresh. And if you want something that’s not in the buffet area, you can place an order to have it made on the spot. I also love sitting down to eat-in occasionally
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mangu
Food is good. For an authentic Dominican food experience, they would have to start using all natural Dominican seasoning.
Atmosphere: 4
Food: 4
Service: 4
The best Spanish food you’re gonna find anywhere. Everything they make is delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tostones, Asopao de Pollo, Whole Rotisserie Chicken, Yellow Rice
I remember ordering stew chicken here one time, it was eatable, nothing to boast about, but the service “oh lawd”. I came in one time when they were busy, and everyone was trying to place their order. Now granted, this is a Spanish speaking restaurant, and I ordered here before with no problem. This time a lady looked at me and spoke Spanish , I assumed she was asking if I ordered.
I said no , and started to say what I wanted. I guess she didn’t understand and realized I didn’t speak espanol. She got frustrated, and said something to someone else, and they stared at me, and that was it. I was ignored. It’s been 2 years and I haven’t been back since. I’d love to learn another language but I tried college and Duolingo, and it’s not for me. That’s why I stay in America where the primary language is English ??.
I was just pissed, she had the audacity to get pissed at me like, lady I grew up in this neighborhood, probably long before you migrated here; calm down.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Today I order tostones, the send me some tostones that look old and reheated. I call them an send ask the to change it, as I don’t live far, I send my son to change it as I don’t want the poor delivery guy to do another trip for someone else mistake, this is what they send me, apparently their service is as trashed as their food, soaking wet in oil and in a paper back like trash, what a shame.
Atmosphere: 1
Service: 1
I haven't had one thing I didn't like from Rico Pollo
Atmosphere: 5
Food: 5
Service: 5
Poor customer service you have to wait a whole hour and a half for some food that you order and never come. They don’t call you and let you know what’s going on. Nothing you sitting here waiting for a whole hour and a half. And this is not the first time.
?✔️
Atmosphere: 5
Food: 5
Service: 5
Excellent food, the fried pork carnitas are the best.
Atmosphere: 5
Food: 5
Service: 5
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