Catastrophic service (30 minutes to pick up an order), Guantanamo-like friendliness and incomplete order. The grand slam of incompetence!
Atmosphere: 1
Food: 3
Service: 1
Malak Nagi
Very nice food but very slow i waited 20 minutes just for two cups of soda and very rude why i asked wheres my kids drinks staff are untrained and not nice to the customers
Food: 5
Service: 1
Yeilalin Herrera
I love the food. It came fast, even though they were busy, but the bathrooms are dirty, definitely discusting they need to keep up more with that..
WL Lee
Delicious burgers and fries as expected of Shake Shack. The plus point for this particular eatery was it spacious and not crowded even during lunch time on the weekday we were there. And service was quick!
Atmosphere: 4
Food: 4
Service: 4
Sreya Basu Chowdhuri
It's good..ambience is good...and so is food...
Atmosphere: 5
Food: 5
Service: 5
Viajereset
Food is tasty Very crowded
Atmosphere: 3
Food: 5
Service: 3
Jorge Miranda
Went on Sunday 07/13/2025 at 5 pm. The air was stuffy. It seems that they didnt have air conditioning. After few minutes they announced that restrooms were not working for the rest of the day. Half of our 4 hamburguers were the wrong ones. One was missing avocado (later they gave it as an extra side). The ketchup dispenser didn't have any ketchup. Few minutes later they screamed that they run out a branded soda. Tea was mostly water. Fries... So so. Lemonade-strawberry, hamburgers, and shake were good. They missed a straw. Offered to bring mayo, never arrived. Personell very corteous.
Atmosphere: 1
Food: 5
Service: 3
Parwaneh Rezai Sepasi
It's in a great location, which means it can get packed. I would recommend you grab your food to go and go sit by the grassy area or on the benches in the area.
Atmosphere: 4
Food: 4
Service: 4
Victor Quinteros
Great service, good drinks
Atmosphere: 5
Food: 5
Service: 5
Alicia Watkins
I live in the area and finally decided to try Shake Shack. Honestly, I was skeptical because I had heard mixed reviews about the service, but I’m glad I went—my experience was great!
When I arrived, a manager was taking orders at the front. I didn’t catch her name, but she was super kind, pleasant, and welcoming. The whole team was working really hard I noticed one of the employees hustling to get orders to customers even though it seemed like a challenge to find everyone in the crowd.
I ordered the Veggie Shack and the fried pickles, and everything was well-seasoned and fresh. I was planning to walk with my food and noticed I was struggling to close the container for the pickles. The same manager saw me having trouble and came right over to help without hesitation small gesture, but it really made the experience even better.
My fiancé ordered the s’mores shake and loved it. I forgot to take photos this time, but I’ll definitely be back and plan to update this review with pictures on my next visit.
Big shoutout to the manager (I believe she was Hispanic very nice young lady) for running a great team. Thank you again for the great service!
We had an amazing experience at the Shake Shack Dumbo location — honestly, everything about it hit the spot and made our day in Brooklyn even better.
First off, you can’t beat the location. Nestled right in the heart of Dumbo, just steps from the waterfront and the iconic views of the Manhattan Bridge — it’s the perfect place to stop for a bite while exploring the area. The atmosphere here is casual but lively, and you really feel like you’re part of the NYC energy — tourists and locals all mingling, enjoying good food with great vibes.
We ordered 2 single ShackBurgers and 2 orders of spicy cheese fries, and wow. Shake Shack always delivers on consistency, but this location felt extra fresh and flavorful. The burgers were perfectly cooked — juicy, hot, and full of that classic Shack sauce flavor we love. The buns were super soft and slightly toasted, just how they should be. It’s a simple burger, but they somehow make it taste gourmet every single time.
Now let’s talk about those spicy cheese fries. 🔥 Seriously, the perfect combo of crispy crinkle-cut fries with that smooth, spicy cheese sauce that adds just the right kick. Not too overpowering, but enough heat to keep things exciting. They were so good we almost went back for a third order!
The staff was friendly and moved the line along quickly (it was busy, which is always a good sign), and even helped us find a clean table outside. Sitting there, enjoying our food with the Brooklyn Bridge in the background — it was honestly one of those moments you don’t forget. Pure NYC magic.
If you’re visiting Dumbo, make Shake Shack a stop on your list. Great food, great location, and a view that turns a simple meal into a full-on experience. We’ll definitely be back next time we’re in the area. 🙌🍔🍟
Atmosphere: 5
Food: 5
Service: 5
Harry Benson
Nice staffing with some really fantastic food
Atmosphere: 5
Food: 3
Service: 4
Tyrell Rumble
Food was real good. Seating was cool
Max
Amazing food, Came out on time. Assisted me and my father with their ordering process. 10/10
Atmosphere: 5
Food: 5
Service: 5
Mariana Lopes
Great price for the area. Brooklyn is not a cheap place to eat and Shake Shack is great and very very close to Dumbo market.
Catastrophic service (30 minutes to pick up an order), Guantanamo-like friendliness and incomplete order. The grand slam of incompetence!
Atmosphere: 1
Food: 3
Service: 1
Very nice food but very slow i waited 20 minutes just for two cups of soda and very rude why i asked wheres my kids drinks staff are untrained and not nice to the customers
Food: 5
Service: 1
I love the food. It came fast, even though they were busy, but the bathrooms are dirty, definitely discusting they need to keep up more with that..
Delicious burgers and fries as expected of Shake Shack. The plus point for this particular eatery was it spacious and not crowded even during lunch time on the weekday we were there. And service was quick!
Atmosphere: 4
Food: 4
Service: 4
It's good..ambience is good...and so is food...
Atmosphere: 5
Food: 5
Service: 5
Food is tasty
Very crowded
Atmosphere: 3
Food: 5
Service: 3
Went on Sunday 07/13/2025 at 5 pm. The air was stuffy. It seems that they didnt have air conditioning. After few minutes they announced that restrooms were not working for the rest of the day. Half of our 4 hamburguers were the wrong ones. One was missing avocado (later they gave it as an extra side). The ketchup dispenser didn't have any ketchup. Few minutes later they screamed that they run out a branded soda. Tea was mostly water. Fries... So so.
Lemonade-strawberry, hamburgers, and shake were good. They missed a straw. Offered to bring mayo, never arrived. Personell very corteous.
Atmosphere: 1
Food: 5
Service: 3
It's in a great location, which means it can get packed. I would recommend you grab your food to go and go sit by the grassy area or on the benches in the area.
Atmosphere: 4
Food: 4
Service: 4
Great service, good drinks
Atmosphere: 5
Food: 5
Service: 5
I live in the area and finally decided to try Shake Shack. Honestly, I was skeptical because I had heard mixed reviews about the service, but I’m glad I went—my experience was great!
When I arrived, a manager was taking orders at the front. I didn’t catch her name, but she was super kind, pleasant, and welcoming. The whole team was working really hard I noticed one of the employees hustling to get orders to customers even though it seemed like a challenge to find everyone in the crowd.
I ordered the Veggie Shack and the fried pickles, and everything was well-seasoned and fresh. I was planning to walk with my food and noticed I was struggling to close the container for the pickles. The same manager saw me having trouble and came right over to help without hesitation small gesture, but it really made the experience even better.
My fiancé ordered the s’mores shake and loved it. I forgot to take photos this time, but I’ll definitely be back and plan to update this review with pictures on my next visit.
Big shoutout to the manager (I believe she was Hispanic very nice young lady) for running a great team. Thank you again for the great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
🌟🌟🌟🌟🌟 5/5 – Classic Comfort with a View!
We had an amazing experience at the Shake Shack Dumbo location — honestly, everything about it hit the spot and made our day in Brooklyn even better.
First off, you can’t beat the location. Nestled right in the heart of Dumbo, just steps from the waterfront and the iconic views of the Manhattan Bridge — it’s the perfect place to stop for a bite while exploring the area. The atmosphere here is casual but lively, and you really feel like you’re part of the NYC energy — tourists and locals all mingling, enjoying good food with great vibes.
We ordered 2 single ShackBurgers and 2 orders of spicy cheese fries, and wow. Shake Shack always delivers on consistency, but this location felt extra fresh and flavorful. The burgers were perfectly cooked — juicy, hot, and full of that classic Shack sauce flavor we love. The buns were super soft and slightly toasted, just how they should be. It’s a simple burger, but they somehow make it taste gourmet every single time.
Now let’s talk about those spicy cheese fries. 🔥 Seriously, the perfect combo of crispy crinkle-cut fries with that smooth, spicy cheese sauce that adds just the right kick. Not too overpowering, but enough heat to keep things exciting. They were so good we almost went back for a third order!
The staff was friendly and moved the line along quickly (it was busy, which is always a good sign), and even helped us find a clean table outside. Sitting there, enjoying our food with the Brooklyn Bridge in the background — it was honestly one of those moments you don’t forget. Pure NYC magic.
If you’re visiting Dumbo, make Shake Shack a stop on your list. Great food, great location, and a view that turns a simple meal into a full-on experience. We’ll definitely be back next time we’re in the area. 🙌🍔🍟
Atmosphere: 5
Food: 5
Service: 5
Nice staffing with some really fantastic food
Atmosphere: 5
Food: 3
Service: 4
Food was real good. Seating was cool
Amazing food, Came out on time. Assisted me and my father with their ordering process. 10/10
Atmosphere: 5
Food: 5
Service: 5
Great price for the area. Brooklyn is not a cheap place to eat and Shake Shack is great and very very close to Dumbo market.
Atmosphere: 4
Food: 5
Service: 4
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