Shake Shack Downtown Brooklyn

Ok here goes!!! I walk into this place for the very 1st time. I don’t eat fast foods regularly so I said let’s give this place a try. As I waited No one said anything to me and I’m by the counter approximately 5 minutes until I was approached by a worker that was passing on the outside. I immediately told her it was my very 1st time. I didn’t have to come in here because I just had CAVA and 2 Starbucks ice latte’s and I with my dumb self said let’s give them a try just because. I even had time to sign up on the app to check out what they had and I was the only customer at the order here sign. I like to look around & observe to make sure it’s clean so I looked to see how they operate in the back preparing the burgers. They had about 3 outside orders waiting at the time as well and about 3 customers at a table eating. After paying she handed me a number and said thank you. I waited and waited another 5 to 8 minutes. Now when I saw her bringing the order I said that’s mines because obviously I’m the only new customer. The woman passed me at the counter and walked behind me then shout the number “66”. Maybe she thought it was 666 I don’t know but the attitude was horrendous. So I open my hand to take it and she refuses to give me. Started shouting and speaking very loudly asking where am I sitting while rolling her eyes. Again I have never been in here ever!!! I chose a spot and she’s rolling her eyes and continuing to argue speaking very loud until another person intervene and asked her to come by them for something. How am I suppose to know I’m suppose to pick a place to sit and they serve you if no one told me. I’m in a fast food place I’m trying for the 1st time. Key point “I am a customer and without my money you won’t be here getting paid.” Your attitude is key when it comes to customer service regardless if you tired and want to go home or frustrated for your own personal problems. Show people respect especially when you depending on them to get paid. If you didn’t have to be there working you won’t be there working. I enjoyed burgers more I made at home!!! They just lost a 1st time customer!!! Even McDonald’s give wayyy better service. I’ve gotten better treatment from Mexicans, Whites, Italians, Indians but the minute I walk into a place like shake-shack and I see all black people they about to fight with me!!! Why?!!! Because I’m black and they assume!!! I guess I’m bringing down my own!!! And this person is suppose to be the manager as she claimed.
*Tip for the manager: excuse me I greatly apologize for the misunderstanding. Please allow me to bring your meal to a table of your choosing. It’s your very 1st time and we are a very customer friendly fast food joint willing to try and put a smile on your face before you even touch the food we created with smiles. Would you like to add anything else to your meal so you enjoy more? Again I greatly apologize. Thank you for your patience. Hope to see you again soon. 😉

Atmosphere: 1

Food: 2

Service: 1

CHRIS GAVE ME PHENOMENAL SERVICE, GIVE HIM A RAISE

Atmosphere: 5

Food: 5

Service: 5

Zero customer service. Maybe I'm just reviewing modern life: we ordered delivery from Shake Shack. It arrived with only part of the order. I think probably people are moving too fast and no one is checking to make sure orders are complete. I tried to call the restaurant but no answer so we just had to do a second order (with new service fees and another driver tip) in order to get our whole family fed. Oh well. In the end Shake Shack isn't anything more than basic fast food so I guess just don't expect anything beyond that.

Atmosphere: 2

Food: 3

Service: 1

I've eaten here before.

Atmosphere: 3

Food: 5

Service: 4

Really poorly prepared, oily tasteless beef, requested medium got well done. Couldn't taste bun, it was full of oil. Fries are ok but fried once.

Atmosphere: 3

Food: 2

Service: 4

The food is good but it is not amazing burger .
Personnel 10/10.

Atmosphere: 4

Food: 4

Service: 5

Great service! Great food! As always

Atmosphere: 5

Food: 5

Service: 5

Great burgers and customer service ill definitely be back when I'm in Brooklyn!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burgers

The food is always good but that back alley is a bit rough. I will return first the food and definitely not eat in due to the surrounding area. 3 stars due to that back alley. Avoid the back ally of this Shakeshack.

Atmosphere: 3

Food: 5

Service: 5

Good mix of healthy choices.

The food and the service is great that’s why I keep coming back

Atmosphere: 5

Food: 5

Service: 5

omg ciss burger like wao❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

I went in to buy their chicken bites and it was perfectly fried. It wasn't dry and overcooked. The breading was crunchy. I'd go back to try their burgers.

Atmosphere: 5

Food: 5

Service: 5

Sloppy place sloppy worker's

Atmosphere: 2

Food: 1

Service: 1

I was impressed by how clean and organized the restaurant was.