I ordered from Starbucks today. My first order was an iced coffee and an iced green tea. Then I realized I had forgotten to order a hot coffee, so I placed a second order that included a hot coffee and another iced coffee. I do this because if you only put one cup in the carrier, it tips over.
When I went to pick up my hot coffee, the cup carrier itself was weak—it started falling apart as I held it. I also added a bag to my order in the app so everything could be put inside. When I first started going to Starbucks, if I put my drinks in the bag myself, the staff would get annoyed and tell me it was their job. But now, suddenly, they just dump everything on the counter and expect you to do it yourself.
On top of that, the quality of the cups has gone downhill. Today, while trying to put my coffee in the bag, the cup gave out, spilled, and burned my hand. If Starbucks staff are going to be snotty when customers bag their own drinks, and then later stop doing it themselves, why downgrade the quality of the cups at the same time?
It makes no sense. Starbucks charges so much money for their drinks, yet the service has become terrible. All that money for poor quality and worse service. Honestly, I wouldn’t recommend anyone go to the 92nd Street location
Atmosphere: 1
Food: 1
Service: 1
amanda Reyes
Amazing atmosphere and amazing service!! Will come back again
Atmosphere: 5
Food: 5
Service: 5
EC L Channel
Friendly place to sit and relax
Atmosphere: 5
Food: 5
Service: 5
Alex Alex
I have nice videos for the customer service
abril f
the service is amazing and the drinks are as good as they look
Atmosphere: 5
Food: 5
Service: 5
mia santiago
horrible starbucks forgot my food like how could someone ever do that never coming back.
Atmosphere: 1
Food: 1
Service: 1
Laura Bilodeau
This is one of the best Starbucks I’ve been to. All the people here are so genuinely nice, it’s become a lovely place to relax and work, and chat with them. When my bracelet broke (a gift from my mother) Gianna worked with her manager and coworkers to help me find the missing beads - it broke just as they were closing but they had the beads there for me in the morning.
Jasmine Rose
Really lovely staff 😍❤️ big love from Australia
Vincenzo La Magra
One word WOW really good Mexican food taco Tuesday, don't miss it.
Brooklyn Brother
Best Starbucks around. Always always on point. They never once messed up my order and ordering 100s of times. Every single worker here is great!
Bad customer service! Please Fix the issue…. I was there I got 3 drink and 5 sandwich! They don’t give a bag? How can I hold it ! I ask for a bag 5cent?
Savannah Rodriguez
I sat down for two minutes waiting for a friend to arrive when a man with a c name approached me and said with a horrible attitude, that I cannot sit inside without ordering I explained that I was waiting for someone he didn’t care said I needed to order I said okay. I ordered then waited 15 minutes for a drink while the 6 baristas sat behind the counter talked. Drink tasted bad too
Slava Gur4anov
The coffee is very, very weak and not tasty, any local store sells better quality coffee. Looks like the manager likes tea more 😂😂😂 of course they will answer me with a broken link
I ordered from Starbucks today. My first order was an iced coffee and an iced green tea. Then I realized I had forgotten to order a hot coffee, so I placed a second order that included a hot coffee and another iced coffee. I do this because if you only put one cup in the carrier, it tips over.
When I went to pick up my hot coffee, the cup carrier itself was weak—it started falling apart as I held it. I also added a bag to my order in the app so everything could be put inside. When I first started going to Starbucks, if I put my drinks in the bag myself, the staff would get annoyed and tell me it was their job. But now, suddenly, they just dump everything on the counter and expect you to do it yourself.
On top of that, the quality of the cups has gone downhill. Today, while trying to put my coffee in the bag, the cup gave out, spilled, and burned my hand. If Starbucks staff are going to be snotty when customers bag their own drinks, and then later stop doing it themselves, why downgrade the quality of the cups at the same time?
It makes no sense. Starbucks charges so much money for their drinks, yet the service has become terrible. All that money for poor quality and worse service. Honestly, I wouldn’t recommend anyone go to the 92nd Street location
Atmosphere: 1
Food: 1
Service: 1
Amazing atmosphere and amazing service!! Will come back again
Atmosphere: 5
Food: 5
Service: 5
Friendly place to sit and relax
Atmosphere: 5
Food: 5
Service: 5
I have nice videos for the customer service
the service is amazing and the drinks are as good as they look
Atmosphere: 5
Food: 5
Service: 5
horrible starbucks forgot my food like how could someone ever do that never coming back.
Atmosphere: 1
Food: 1
Service: 1
This is one of the best Starbucks I’ve been to. All the people here are so genuinely nice, it’s become a lovely place to relax and work, and chat with them. When my bracelet broke (a gift from my mother) Gianna worked with her manager and coworkers to help me find the missing beads - it broke just as they were closing but they had the beads there for me in the morning.
Really lovely staff 😍❤️ big love from Australia
One word WOW really good Mexican food taco Tuesday, don't miss it.
Best Starbucks around. Always always on point. They never once messed up my order and ordering 100s of times. Every single worker here is great!
Restaurantji Recommends
Ozzy is the best. All you need to know.
Bad customer service!
Please Fix the issue….
I was there I got 3 drink and 5 sandwich! They don’t give a bag? How can I hold it ! I ask for a bag 5cent?
I sat down for two minutes waiting for a friend to arrive when a man with a c name approached me and said with a horrible attitude, that I cannot sit inside without ordering I explained that I was waiting for someone he didn’t care said I needed to order I said okay. I ordered then waited 15 minutes for a drink while the 6 baristas sat behind the counter talked. Drink tasted bad too
The coffee is very, very weak and not tasty, any local store sells better quality coffee. Looks like the manager likes tea more 😂😂😂 of course they will answer me with a broken link
Good coffee
Atmosphere: 5
Service: 5
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