I’ve frequented this Starbucks at Industry City many times, usually walking away with a smooth, unremarkable experience or a well-handled interaction worth a good tip. I’m not someone who skimps either: I’ve never tipped less than $5, and on this occasion, I tipped $10 after ordering multiple drinks to treat my staff.
Yet, when I asked Isaiah, politely, for a paper bag to carry those drinks, he insisted on charging me 5 cents. That’s fine in principle. But what wasn’t fine was the manner: he walked me back to the register just to collect it, even after I had generously tipped and treated everyone respectfully. It wasn’t about the nickel, it was about the tone, the lack of appreciation, and the complete absence of warmth. It felt punitive.
Most of the staff here are pleasant and easy to speak with. But Isaiah’s energy? Disrespectful, cold, and indifferent. It was enough to sour the entire visit. And unfortunately, it overshadowed the kindness of the other team members that I normally appreciate.
I rarely write reviews over one person’s attitude, but this crossed the line into bad decision-making and worse customer care. A shame, really.
Abe Frohman
Was made to wait a little too long, with no one in front of me, at the register. Took a substantial amount of time for my cappuccino. I understand these things take time, but of the numerous starbucks I’ve been to, with nobody in front of me, was too long. Received my coffee in a sticky cup with no heat sleeve. Not the best experience. I don’t think I’ll be returning. Yours is not the only coffee shop in NY.
ana dangadze
I’m very surprised how pour customer service is here!!! May 12th, stuff don’t care at all who is at the register for order. No another customer between 2pm to 2:10pm, but still they even didn’t take my order!
Arturo Flores
It was amazing the store was nice and we got our drinks before 10 minutes.
Amy Herzberg
The coffee is fresh and the service is fast. I like the music they play.
Mariam Marikhashvili
A few days ago I found out I was expecting a baby. Today I was telling my friend at Starbucks, I left and just noticed the inscription on the cup. Starbucks girls made my day.
david neuman
The best refreshment drinks
Atmosphere: 5
Service: 5
Hady Ramiro
very swag
Atmosphere: 5
Food: 5
Service: 5
Ceil
Caramel macchiato. I saw a lovely lil couch . The table needed to be clean, though, other than that, it was a pleasant experience to drink with very good.
When I go to the Industrial City, I often order a coffee from this story. The store is located on the left side of the Costco and next to the Petco store.If they moved to the 2nd Avenue along the highway, I believe their business sales will be greatly improved.
I was on my scooter and I crashed into the door and one of the employees came out and spat on me while screaming at me. This was the worst experience of my life. This Starbucks needs to be shut down.
Atmosphere: 1
Food: 1
Service: 1
Larry G
Basically you gonna spend a lot of money on ice basically it’s all ice and some flavoring for like six or seven dollars for a drink more like it’s almost 8 dollars for a drink now it’s crazy for a frappe frappe frappe frappe or something. Yeah you know I’m saying you know I’m talking about. It’s gonna milk your milk. You completely dry milk. You completely dry.
I’ve frequented this Starbucks at Industry City many times, usually walking away with a smooth, unremarkable experience or a well-handled interaction worth a good tip. I’m not someone who skimps either: I’ve never tipped less than $5, and on this occasion, I tipped $10 after ordering multiple drinks to treat my staff.
Yet, when I asked Isaiah, politely, for a paper bag to carry those drinks, he insisted on charging me 5 cents. That’s fine in principle. But what wasn’t fine was the manner: he walked me back to the register just to collect it, even after I had generously tipped and treated everyone respectfully. It wasn’t about the nickel, it was about the tone, the lack of appreciation, and the complete absence of warmth. It felt punitive.
Most of the staff here are pleasant and easy to speak with. But Isaiah’s energy? Disrespectful, cold, and indifferent. It was enough to sour the entire visit. And unfortunately, it overshadowed the kindness of the other team members that I normally appreciate.
I rarely write reviews over one person’s attitude, but this crossed the line into bad decision-making and worse customer care. A shame, really.
Was made to wait a little too long, with no one in front of me, at the register. Took a substantial amount of time for my cappuccino. I understand these things take time, but of the numerous starbucks I’ve been to, with nobody in front of me, was too long. Received my coffee in a sticky cup with no heat sleeve.
Not the best experience. I don’t think I’ll be returning. Yours is not the only coffee shop in NY.
I’m very surprised how pour customer service is here!!! May 12th, stuff don’t care at all who is at the register for order. No another customer between 2pm to 2:10pm, but still they even didn’t take my order!
It was amazing the store was nice and we got our drinks before 10 minutes.
The coffee is fresh and the service is fast. I like the music they play.
A few days ago I found out I was expecting a baby. Today I was telling my friend at Starbucks, I left and just noticed the inscription on the cup. Starbucks girls made my day.
The best refreshment drinks
Atmosphere: 5
Service: 5
very swag
Atmosphere: 5
Food: 5
Service: 5
Caramel macchiato. I saw a lovely lil couch . The table needed to be clean, though, other than that, it was a pleasant experience to drink with very good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Soy milk is kosher. Regular milk is not.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got me right and in time
When I go to the Industrial City, I often order a coffee from this story. The store is located on the left side of the Costco and next to the Petco store.If they moved to the 2nd Avenue along the highway, I believe their business sales will be greatly improved.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème
I was on my scooter and I crashed into the door and one of the employees came out and spat on me while screaming at me. This was the worst experience of my life. This Starbucks needs to be shut down.
Atmosphere: 1
Food: 1
Service: 1
Basically you gonna spend a lot of money on ice basically it’s all ice and some flavoring for like six or seven dollars for a drink more like it’s almost 8 dollars for a drink now it’s crazy for a frappe frappe frappe frappe or something. Yeah you know I’m saying you know I’m talking about. It’s gonna milk your milk. You completely dry milk. You completely dry.
Atmosphere: 2
Food: 1
Service: 3
Good Starbucks. Clean and tasty. Good service.
Atmosphere: 5
Food: 5
Service: 5
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