A lot of parking fast service in very clean after work you can go shopping at Best Buy, targets Kohl's
Atmosphere: 5
Food: 5
Service: 5
jerome johnson
Nuggets where amazing .
Atmosphere: 5
Food: 4
Service: 5
kwa ku
😃👌
Right on
15 minute waited my order
Food: 3
Service: 1
Hazar Hallaje
It is good place for quick meals
Atmosphere: 3
Food: 4
Service: 4
Robert Espaillat (BigPanda)
Love the place .has lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Jiawei Liu
The restaurant has nice seating areas and is pretty open. Waited over 30 minutes for a small order. The employees looked like they didnt have a care in the world when there was a mob of people waiting for their food. Chicken sandwich was lowkey a little dry also.
Atmosphere: 3
Food: 2
Service: 1
Denis Pai
I've been coming to this location for over 30 years. Ever since childhood when my elementary school would give us free frosty coupons for good grades.
The location went through a much needed remodel after hurricane sandy years ago. The update brightened up the joint and improved the atmosphere a bunch.
Fast forward to 2024... They didn't need to do another renovation but they did and it now looks like a public pool changing room. It looks dreary and is noticeably darker inside. The dining space is more narrow and seating placement is questionable for foot traffic. The staff completely changed and 90% of them don't even speak English. This is not a racial thing. This is a service quality issue. We waited over 30 minutes for our order meanwhile we see a mountain of burgers stacked in their burger pit waiting for their only two English speaking staff to expedite orders. Given that there are only one or two English speaking staff members... There was a single non-english speaking employee trying her best to mumble pronounce orders helping expedite but she moved as slow as molasses and every order she bagged ended up being wrong so the manager had to step in to fix it.
This issue is especially bad because they are now running a $2.99 deal between 5pm and 9pm for kids meals. This place ends up being slammed by children, parents and people coming by after work. They clearly cannot handle all the foot traffic given only two employees being able to speak to customers.
Mobile orders are also a mess. Uber drivers picking up will shove their way to the front and shove their phones in the employees faces during these peak hours. Little do they realize that the people their shoving away have been waiting over 30 minutes for their order...
Back to the mountain of burgers. There is a quality issue here because most fast food joints train their employees to get rid of food thats been sitting for over 5 minutes and to remake the order. How does this fit in to the quality control here? Easy. There is none. The bread ends up rubbery and the whole meal is cold.
The fries here have also gone down in quality. We used to have an option to add salt or forego it completely. Sadly due to I assume poor training or a language issue, the staff overly salts entire batches of fries. I had the worst heartburn of my life from a single fry. It was inedible.
Ironically this location kept up all the rewards they got in previous years despite being under completely new management. None of those awards apply to the current staff or managers. It pains me because this was my favorite fast food joint in the neighborhood.
These problems did not exist before the renovations. I don't know what happened or what kind of pea brained decision making this is whether corporate or new franchisee but it isn't working. Nobody wants to dine in a prison bathroom. Nobody wants to feel like their bloodpressure skyrocket after a single fry. Nobody wants a limp cold burger. Nobody wants to wait 30+ minutes for fast food. Nobody wants to play telephone with 90% staff that doesn't speak english. The poor manager is literally running everything himself during peak hours because the staff is incompetent.
Atmosphere: 1
Food: 1
Service: 1
Barbara Dufour
The food was fine, but the restaurant was absolutely NASTY! I was there on a Monday night and the place had garbage overflowing onto the floor in multiple bins, the soda area was an absolute pigsty of liquids napkins and other garbage, bathrooms were roped off with a bucket shoved in one of the doors, assuming they were closed. The only good thing about this location is it has parking. Will NOT be returning
Recommended dishes: French Fries, Dave's Double, Big Bacon Classic Double, Chili, Spicy Chicken Sandwich, Baconator
little mama
Horrible experience. i got hit in the face. Waiting online, so i tried the mobie app to order and waited over 45 mins for food. So did everyone else, even people who had 1 items waiting over 20 mins . Worst location to order phone
A lot of parking fast service in very clean after work you can go shopping at Best Buy, targets Kohl's
Atmosphere: 5
Food: 5
Service: 5
Nuggets where amazing .
Atmosphere: 5
Food: 4
Service: 5
😃👌
15 minute waited my order
Food: 3
Service: 1
It is good place for quick meals
Atmosphere: 3
Food: 4
Service: 4
Love the place .has lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
The restaurant has nice seating areas and is pretty open. Waited over 30 minutes for a small order. The employees looked like they didnt have a care in the world when there was a mob of people waiting for their food. Chicken sandwich was lowkey a little dry also.
Atmosphere: 3
Food: 2
Service: 1
I've been coming to this location for over 30 years. Ever since childhood when my elementary school would give us free frosty coupons for good grades.
The location went through a much needed remodel after hurricane sandy years ago. The update brightened up the joint and improved the atmosphere a bunch.
Fast forward to 2024... They didn't need to do another renovation but they did and it now looks like a public pool changing room. It looks dreary and is noticeably darker inside. The dining space is more narrow and seating placement is questionable for foot traffic. The staff completely changed and 90% of them don't even speak English. This is not a racial thing. This is a service quality issue. We waited over 30 minutes for our order meanwhile we see a mountain of burgers stacked in their burger pit waiting for their only two English speaking staff to expedite orders. Given that there are only one or two English speaking staff members... There was a single non-english speaking employee trying her best to mumble pronounce orders helping expedite but she moved as slow as molasses and every order she bagged ended up being wrong so the manager had to step in to fix it.
This issue is especially bad because they are now running a $2.99 deal between 5pm and 9pm for kids meals. This place ends up being slammed by children, parents and people coming by after work. They clearly cannot handle all the foot traffic given only two employees being able to speak to customers.
Mobile orders are also a mess. Uber drivers picking up will shove their way to the front and shove their phones in the employees faces during these peak hours. Little do they realize that the people their shoving away have been waiting over 30 minutes for their order...
Back to the mountain of burgers. There is a quality issue here because most fast food joints train their employees to get rid of food thats been sitting for over 5 minutes and to remake the order. How does this fit in to the quality control here? Easy. There is none. The bread ends up rubbery and the whole meal is cold.
The fries here have also gone down in quality. We used to have an option to add salt or forego it completely. Sadly due to I assume poor training or a language issue, the staff overly salts entire batches of fries. I had the worst heartburn of my life from a single fry. It was inedible.
Ironically this location kept up all the rewards they got in previous years despite being under completely new management. None of those awards apply to the current staff or managers. It pains me because this was my favorite fast food joint in the neighborhood.
These problems did not exist before the renovations. I don't know what happened or what kind of pea brained decision making this is whether corporate or new franchisee but it isn't working. Nobody wants to dine in a prison bathroom. Nobody wants to feel like their bloodpressure skyrocket after a single fry. Nobody wants a limp cold burger. Nobody wants to wait 30+ minutes for fast food. Nobody wants to play telephone with 90% staff that doesn't speak english. The poor manager is literally running everything himself during peak hours because the staff is incompetent.
Atmosphere: 1
Food: 1
Service: 1
The food was fine, but the restaurant was absolutely NASTY! I was there on a Monday night and the place had garbage overflowing onto the floor in multiple bins, the soda area was an absolute pigsty of liquids napkins and other garbage, bathrooms were roped off with a bucket shoved in one of the doors, assuming they were closed. The only good thing about this location is it has parking. Will NOT be returning
Atmosphere: 1
Food: 4
Service: 1
Busy busy
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
very fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Usually busy during weekends because of the mall. Long lines
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Baconator Fries, Baconator
Are there any fears so I was just traveling to pick up food from that area I never heard of a Wendy's not performing well
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Jr Cheeseburger Deluxe
Best Burgers for a fast food chain.Always fresh .Gotta get a Frosty when you visit.
Wheelchair accessibility: Wheel Chair accessibility ♿️
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Dave's Double, Big Bacon Classic Double, Chili, Spicy Chicken Sandwich, Baconator
Horrible experience. i got hit in the face. Waiting online, so i tried the mobie app to order and waited over 45 mins for food. So did everyone else, even people who had 1 items waiting over 20 mins . Worst location to order phone
Atmosphere: 1
Food: 5
Service: 1
Loading...