Wetzel's Pretzels

Gave me an unsalted pretzel when I didn’t ask for one. Pretzel was dried out, dip was cold, and $9 for a pretzel with dip is highway robbery.

I asked for almond pretzel bites and I got regular pretzels with a side of almond crumbs. Auntie Annie’s would never. All the ingredients and you can’t make crumbs stick to a pretzel?

Original pretzel is tasty, nothing special. Service was relatively quick. Does the job given it’s mall food.

I’ve only gone twice and won’t be eating there again. It tastes different from other wetzels I’ve been too and not in a good way. It’s extra doughy if that makes sense. Today when I went the person working had no customer service and was very short with me. I asked for the pizza pretzel and some marinara sauce. She repeated my order back to me and charged me for the sauce but didn’t give me my sauce. The pretzel eat over cooked like it had been sitting in the warmer for way too long so it was dry and really would have benefited from the sauce that I paid for. Not gonna give this place any more of my business.

I tried to pay with my older blue dollar bills and instead of looking up my bills she puts the food back say go somewhere else because she knows nothing about American currency. She was also on her phone the entire time.

Atmosphere: 1

Service: 1

Doña Alexandra, Don Alexander, Doña Thalía, are superstars! The most welcoming, professional, and especially Doña Alexandra. She has the natural gift of a leader. Conflict resolution especially. I had a horrible experience the time before with a jerk who shall remain nameless who served me burnt pretzel dogs which were expensive. I had to the train back again to bring those disgusting burnt things to that person. She immediately denied me a refund. She got loud with me and was saying I was stealing g by getting the man ey back and eating the amount of pretzels I ate. I eneded up getting the refund. I was thing to the this evening crew to please know that that person Is nasty and never allow her terrible habits and lack of anything customer service related make it’s way into their professional lives. They were so sweet they gave me a bag of pretzels. We are all SPANISH and I told her thank you so much. Because we stick together” she said “yes we do, we have to.” @casareal.es They helped me to put my head up and sigue palante. It’s hard for the Spanish speaking world over here. But we have and will always be able to maintain the ladies and gentlemen etiquette our parents and our culture instilled in us . Thanks again for altering my perception into one of kindness, hope and strength. It’s very hard out here but I will continue to focus on my art and the success I will have. The same way I took a chance at the palace and experienced the happiest moment in my life is the same way I’ll have many more when I make my move to the kingdom I live and love so much for.

Atmosphere: 5

Food: 5

Service: 5

Outrageously expensive for not that great of pretzels. I got the cinnamon pretzel bites that were nearly $10 with tax. They were super dry.

It kills me I went from a 5 star ratting for this place to 0 I got the app that rewards me free pretzels of any flavor of my choosing now note I contacted support through email that this location doesn't honor the rewards I earned now note support tells me I'm in the right & I have the right to get the free pretzels of my choosing but the store ownership at the same time has the right to honor the reward or not now here's my confusion whats the point of having the rewards when yall won't even honor them they don't have a lot of location in NYC & none of the other establishment will honor the rewardsSo here's my conclusion the pretzels are great but they have poor customer service & their rewards program is false advertisement which is illegal isn't it?

Atmosphere: 1

Service: 1

Despite not having seating this place is great. Quick service and delicious greasy food. I recommend the pizza bites with jalapeño cheese and pizza sauce?

Atmosphere: 3

Food: 4

Service: 5

Awful food and awful customer service. Would not

Atmosphere: 1

Food: 1

Service: 1

Despite not having seating this place is great. Quick service and delicious greasy food. I recommend the pizza bites with jalapeño cheese and pizza sauce?

Atmosphere: 3

Food: 4

Service: 5

Hot tasty pretzels ?

You will find yourself with raw flour often. Keep your taste awake. Don't stay quiet, get your money back. Has happened to me several times already. I never learn, they never listen.

Worst place. I'm posting because this hasn't been the first time im experiencing this. They serve RAW DOUGH. I only stopped here instead of aunt Annie's because I was late for work thinking that my 1st time complaining made a difference.They were even nasty when I went back in and complained.

They wouldn't make a pretzel without butter even though that's supposed to be possible. Auntie Anne's always accommodates this.