Xiang Hotpot-Brooklyn

Food is average... nothing special. Service is as average. It's hotpot so you cook your own food and they do not serve drinks but tell you where the fridge is to grab a drink yourself. Ambiance is nice but it really smells in there... not my first hotpot place but the smell was worse here. We drove from NJ for a friend's 30th to try this spot because she saw it on TikTok (by someone names tiff) and sent it to us. I will tell you right now... the TikTok is as not the experience at all!! Idk if she got paid or received a special free dinner to make that video or maybe she knows the owners but her video was far from the actual experience. Inside is pretty nice as far as the decor goes.

The website said it was open till 2am and google said till 1am. We got there at like 10:30pm with a decent size group.. a few who never had hotpot before. They tell us the kitchen is closing in about an hour (it's all you can eat and not cheap). We were upset because the website did not say this and we drove about an hour to try this spot. They did not offer us anything and said we could only order the all you can eat buffet but that we could order extra in advance before the kitchen closes and still eat so we decided to stay. Wish we didn't.
1. We were rushed to order
2. They were out of several broths which we have to pay extra food. They also started removing the sauces early so we didnt have enough for our food. Ridiculous. They also said they ran out of the tea that is included but we could buy other teas. You say online you close at 1-2am but at 10:30-11pm you are out of a lot and stop serving stuff. You told us only the kitchen would close at 11:45pm but everything else would be fine.
3. So on top of charging extra for the broth which is not even included in the all you can eat buffet. You are forced to buy it because the meat/seafood comes raw and thats the only way you can cook the food.
4. Then they come while we are just start eating to say we have to pay now- we were sitting for maybe 20 mins! We were literally all really hungry and the first batch of food just cooled enough to eat and we had our jackets/wallets away because they had us put them in big plastic bags so they don't smell. So luckily one person offered to put it on their card so we all didn't hVe to stop eating and look through the bag for our jackets/ belongings for our money.
5. Oh and the bathroom was disgusting!! Overall, not the cleanest looking/smelling place but esp. the bathroom. Wish i took a picture.
6. Not a big deal but there were soooo many open tables... not packed at all and no one else waiting and they still made the party of 4 we dropped off while finding parking wait to be seat till everyone was there. I get it when its busy but come on.

Overall, not a good experience and even when we expressed this and with all the issues/missing food/drinks/sauces they did not offer a discount at all. We did get an apology several times. Thats all.

All the extras in the TikTok advertising was not a thing at the real restaurant. Do not waste your time coming here... so many other better hotpot spots.

Atmosphere: 2

Food: 2

Service: 1

one of the most aesthetically appealing hotpot places i have been to in nyc. i love that it the decor makes you feel like you’re somewhere in china. there was a lot of seating but we had made a reservation just in case. they provide a bag for your clothes and also aprons while you eat. you order on the tablet so that makes things very easy and portions are small so you can try many different items. the quality of the food was also very good. you can choose from the regular or premium menu. we got the herbal chicken and tomato soup bases. they also had a large sauce selection, drink selection and some hot foods. members also get access to their snack bar. would come again when im in brooklyn.

Atmosphere: 5

Food: 5

Service: 5

We come here every cold and rainy evening we can, they’re terrific

Atmosphere: 5

Food: 5

Service: 5

The very best hot pot. Our family’s go to restaurant. Join the membership.

Atmosphere: 5

Food: 5

Service: 5

We went and we ate delicious food , awesome atmosphere and amazing service

Atmosphere: 5

Food: 5

Service: 5

I love Xiang Hotpot so so much. A little bit expensive and no place to park, but the food is amazing!!!!!!!!

Atmosphere: 4

Food: 5

Service: 5

SO. FREAKING. GOOD.

Service = elite
Staff = coolest
Food = delicious
Cost = low

Atmosphere: 5

Food: 5

Service: 5

Love the food and the environment here! All staffs are nice the the food is perfect. This is the only place I would come for hotpot.

Atmosphere: 5

Food: 5

Service: 5

Great service and great food. Loved it here!!! Felt like we were back in China

Atmosphere: 5

Food: 5

Service: 5

I love it here so much. Food is always fresh, service is attentive, and I love the vibes here.

So good! 😋
Everyone should come! 🍲

Atmosphere: 5

Food: 5

Service: 5

Nice place!!!

Atmosphere: 5

Food: 5

Service: 5

Really fun decor, easy-to-navigate and extensive menu, great service.

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere, soup broth and AYCE options(excluding the soup broth and occasionally they do promotions for their broth). I heard great things about their spicy soup broth but since I can't eat too spicy I personally enjoyed their coconut chicken broth. I like how on their menu indicates approximately how many pieces you are getting per order to prevent from over ordering and there are free drinks on the side. There are other free desserts from their rewards system and a point system for points exchange. The store is always decorated and there's a small area with gold fish so when my little ones throws a fuss, I bring him to look
around. Their services are relatively quick and their staffs are very friendly. I love also love how you can join their waitlist on Google.

Atmosphere: 4

Food: 5

Service: 4

Nice!!

Atmosphere: 5

Food: 5

Service: 5