Alton's Restaurant - Cheektowaga

We arrived early and the hostess gave us a table near the kitchen and they were clanking all kinds of dishes and silverware to the right of us. They were putting them all in black bins to be washed. It was really terrible and we couldn't even carry a conversation. I wouldn't recommend this place at all.

Good food especially enjoyed the baklava cheesecake, other deserts looked good to. Friendly waitress.

Atmosphere: 4

Food: 5

Service: 5

*Excellent* service during a very busy brunch service. Food was great too. Deservedly a very popular spot. Will gladly come back.

Atmosphere: 4

Food: 5

Service: 5

Food was very good. Server was very nice and quick to offer refills and take our order.

Atmosphere: 5

Food: 5

Service: 5

This was a great dining experience from beginning to end. We had no weight on an early Saturday dinner, we were sat and attended to quickly and efficiently. Our waitress was wonderfully friendly. Food was delicious, had the hot roast beef partner had the patty melt. Lots of choices. Enjoyed.

Atmosphere: 5

Food: 5

Service: 5

We were seated promptly. The waitress approached us in a friendly & professional manner. The food was exactly as we had ordered it, of very good quality and was prepared promptly. Excellent job. The only thing that was sub par was the coffee which they took off the bill.

Atmosphere: 5

Food: 5

Service: 5

Great all day breakfast. French toast is awesome. Staff super friendly and fast. Prices are great and portions healthy.

Atmosphere: 5

Food: 5

Service: 5

Ordered lunch 11/01/25 chicken Slovakia wrap with fries 🍟 the fries were not fresh, small portion , the fries look like from the day before, look at these fries terrible. Spelling not so great 😃

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Sandwiches

Getting up there price ????

Atmosphere: 4

Food: 4

Service: 4

Take out delivery order on 10/30, obviously today's kitchen employees certainly didn't put in the amount of quality care compared to our last order which was the same. Who ever cooked today the hamburger was rare we ordered med well I have a picture. ALSO my senior chicken meal quality wasn't the same as my last order. Its obvious whose ever working on that specific day.?? Its sad that we can't rely on our food being delivered with the same quality as before.????

Food: 1

Their pancakes are amazing

Check this out. Excellent take out. Chicken souvlaki for take out. I've been going to alton's for over 40 years.

10-29-25 - Had breakfast tonight. Was great.

Atmosphere: 5

Food: 5

Service: 5

#1 breakfast restaurant the area - I recommend the chicken souvlaki & the chicken finger sub.

Atmosphere: 5

Food: 5

Service: 5

Been patronizing this establishment for years, decided to drop in after not going there for about a year on a late evening mind you I called first and asked when did they stop seating. The gentleman on the phone told me at 10 I said oh ok because it says you close at 10 he said oh no we close at 11 but the last seating is 10:00pm which was also clearly on the door. My husband and I arrived at 9:38pm after a long day of work for a quick sandwich. So we walk in the owner or manager wasn’t too friendly I explained to her I called and the gentleman told us the last seating and call for food was 10pm and that you guys don’t close til 11pm. She was a bit rude and says let me go see if the chef is still serving then she comes back says a few words, gets 2 menus puts them on the table with a real hesitant/ rushing demeanor and unfriendly invitation. Now mind you she could have said no just come back tomorrow.

Fast forward we order 2 sandwiches, I order a steak Philly and hot chocolate, My husband orders a barbecue chicken finger sub. Something quick and straight to the point!

They come out with it my food is decent a bit well done but decent for a hungry gal but the extra sauce on the side, I asked for had some nasty brown pieces in it, I asked the waitress what was wrong with it she blew it off as nothing so I didn’t touch it no big deal sandwich I ate wasn’t the best but decent no fuss.

However my husband sandwich was not made with decency it was slopped together. He said mayo, light lettuce. It had extra lettuce, some mayo and the chicken fingers were just put on the bread after the sauce was just poured directly on the bread, not mixed in. The sauce was just poured on making the bread soggy, the demenor was drenched in barbecue sauce, not made how we have had it made there so many times before. It was just carelessly tossed together. He took a bite and said something is off and decided not to eat the sandwich.

We informed the waitress he wasn’t pleased with his meal. She asked if he wanted something else we replied no given the welcome we received in the first place and the fact it was already after 10 so he just requested they take it back and remove it from the bill.

She went and informed the owner/ manager who I have interacted with many times before in a very friendly/pleasant manner, she comes over asked what was the reason because food prices are high which was rude as if our money also isn’t hard to come by. My husband didn’t say much other than I don’t like it but I gave her detail as she stood there with a very nasty demenor and very rude face. Her body language was rude as well, I simply let her know it wasn’t made correctly it was slopped together firstly the chicken fingers were not done enough, and the barbecue sauce was just poured on the bread and then the fingers were placed on top of it and it was covered in lettuce. Not tasty and poorly made. She didn’t say a word she just walked away as if she wasn’t satisfied with the response, mind you this would be our first time after spending hundreds maybe even thousands over the years at this establishment to ever complain about a dish. That’s was very rude!

Then when we went to pay she was cold and very nasty still. I know it was long to read but needed to give insight on why I am posting this and why my family and I will not go back.

It’s ok to have a bad day or to be mindful about food prices but customers that are regulars and or never gave you a problem before and spent plenty of money in your establishment you don’t treat that way. Just very nasty and rude! Very disappointing.

Atmosphere: 1

Food: 1

Service: 1

All the locals rave about this establishment but I was disappointed. Clam chowder was very bland, like hospital food. Fish was decent. Waitress was not very attentive. Would not recommend

Atmosphere: 1

Food: 2

Service: 1