Ordered ahead with app. Arrived and told they don’t have an item we ordered (cinnamon nuggets) and tried to force us to exchange it with a lower priced item (cinnamon pretzel) without refunding the difference. When I pointed that out, they got hostile, and the whole crew decided to get loud like I was the one that was trying to gyp them over when they can’t understand basic math ? manager looked like she had zero control over her staff so we just left without it being resolved. All I can say is good luck, based on the other reviews your visit here is gonna be rough.
Atmosphere: 1
Food: 1
Service: 1
Aa’liyah Roams
The one near Best Buy is always closed but the one near footlockers is great. Very busy so you need to be patient, sometimes they have troubles but it’s food business it can happen.
Victoria Spell
No manager around when needed I left and came back still no manager, how does that work ?
Atmosphere: 1
Food: 1
Service: 1
L. Shimskey
The food is great. Auntie Anne's pretzels are delicious. That's across the board, any location I've been to. This location just happens to have terrible customer service. I went there one time, got in line, and the kids closed up, just put a sign on the counter and closed, arguing with the guy who was at the front of the line. It wasn't noon or 1 o'clock or any other round number, it was a pretty random time. I gave them the benefit of the doubt, that they had to make more pretzels or something, but when I came back later and ordered, the kids who worked there were just rude. They've been rude every time I've gone back since. I won't stop buying food from there on account of that, but it's annoying, nonetheless. They don't have to be nice, people really just want their food, so just neutral would be fine.
Kevin Dao
The other reviews of this location are absolutely correct. The lady taking orders was extremely rude and unprofessional. I tried to order original pretzel nuggets but the lady rudely informed the line and me that everything on the counter was all they had. The pretzel nuggets themselves are also really expensive. Almost coming put to $10. Will not be returning. Angry lady, if you're reading this, just breathe. It's not that serious.
Logan Wheeler
Auntie Anne's pretzels always taste so good.
Cody Richards
I’ve Tried this place 3 different times because I wanted to test if I just had a bad day. But EACH time I received horrible customer service, and it’s upsetting because it’s it’s ran by people of my skin color, show that we can do something for once! I’m going to continue to have people report this place because the manager is not doing anything to help improve the professionalism of this company! Oh and never order on DoorDash they will get your order wrong or just simply cancel it because they don’t feel like doing it because they’re LAZY.
K M
I DO NOT CARE what everyone else says. This place's cinnamon sugar pretzels make me CRE- crazy! No but actually,, this place could have my (boyfriend's) entire paycheck and I wouldn't even be mad. Wow.
Kayla Guerin
Me and my Grandma had gone and there were a couple of girls behind us. We were waiting for a few minutes for someone to take our order even though we saw 3 people who could take our order. When the girls behind us asked if they were closed and if anyone would take our order, they responded that they couldn’t do two things at once. Two of the people weren’t doing anything and the one person was making pretzels. We all ended up leaving. It was horrible customer service and incredibly disappointing. They had been arguing the whole time behind the counter and it was horrible.
Anthony Coniglio
Staff here was really helpful with figuring out the best prices, as well and support on customer satisfaction. They keep it pretty clean even when they are being slammed with a line. Food is great and the glaze packets are really good. Overall, I recommend stopping here at your next trip to the galleria mall.
STG had the absolute best pretzel of my life today and didn’t even see it coming. Perfectly buttered, salted, and 100% fresh and soft. The manager (Jazzmyn from the receipt?) and her team crushed it today. Can’t wait to get more ??
Joseph smith
Would give 0 Stars if possible. Staff very unprofessional. My 3 year old daughter wanted a pretzel so we waited in line for about 20 MIN while the workers were acting very unprofessional. Playing vulgar music at a high volume with the N word and the F.... words in it. How is this allowed at this establishment. My daughter should not have to experience a situation like this at her age nor hear that vulgar language from that music. Clearly I won't be back to this place or the mall all together. Sadly society has lost respect for anybody including the elderly and innocent children. I want to thank you for making my once every 10 yr trip to the Galleria mall the typical experience to be expected from these rude and entitled millennials.
Chuck
Agreeing with some of the other comments on here! Wow! The owner (or company) should be ashamed of themselves of having such horrible service reps! Yikes! I literally walked away when she started rolling her eyes at me, because she had to explain the size options… my goodness. Not good Walden Galleria!
Amina Mahmood
So absolutely need a reform at this location. Horrible customer service, terrible behaviour. Find somewhere else to eat and do your mood a favour.
Kayla Chiavetta
I wish I could give 0 stars. We have ordered auntie Ann’s from DoorDash way too many times & never ONCE received the right items, or even all of the items in general. & today was the last straw. $40 in pretzels & only got 1 thing. Do better.
Ordered ahead with app. Arrived and told they don’t have an item we ordered (cinnamon nuggets) and tried to force us to exchange it with a lower priced item (cinnamon pretzel) without refunding the difference. When I pointed that out, they got hostile, and the whole crew decided to get loud like I was the one that was trying to gyp them over when they can’t understand basic math ? manager looked like she had zero control over her staff so we just left without it being resolved. All I can say is good luck, based on the other reviews your visit here is gonna be rough.
Atmosphere: 1
Food: 1
Service: 1
The one near Best Buy is always closed but the one near footlockers is great. Very busy so you need to be patient, sometimes they have troubles but it’s food business it can happen.
No manager around when needed I left and came back still no manager, how does that work ?
Atmosphere: 1
Food: 1
Service: 1
The food is great. Auntie Anne's pretzels are delicious. That's across the board, any location I've been to. This location just happens to have terrible customer service. I went there one time, got in line, and the kids closed up, just put a sign on the counter and closed, arguing with the guy who was at the front of the line. It wasn't noon or 1 o'clock or any other round number, it was a pretty random time. I gave them the benefit of the doubt, that they had to make more pretzels or something, but when I came back later and ordered, the kids who worked there were just rude. They've been rude every time I've gone back since. I won't stop buying food from there on account of that, but it's annoying, nonetheless. They don't have to be nice, people really just want their food, so just neutral would be fine.
The other reviews of this location are absolutely correct. The lady taking orders was extremely rude and unprofessional. I tried to order original pretzel nuggets but the lady rudely informed the line and me that everything on the counter was all they had. The pretzel nuggets themselves are also really expensive. Almost coming put to $10. Will not be returning. Angry lady, if you're reading this, just breathe. It's not that serious.
Auntie Anne's pretzels always taste so good.
I’ve Tried this place 3 different times because I wanted to test if I just had a bad day. But EACH time I received horrible customer service, and it’s upsetting because it’s it’s ran by people of my skin color, show that we can do something for once! I’m going to continue to have people report this place because the manager is not doing anything to help improve the professionalism of this company! Oh and never order on DoorDash they will get your order wrong or just simply cancel it because they don’t feel like doing it because they’re LAZY.
I DO NOT CARE what everyone else says. This place's cinnamon sugar pretzels make me CRE- crazy! No but actually,, this place could have my (boyfriend's) entire paycheck and I wouldn't even be mad. Wow.
Me and my Grandma had gone and there were a couple of girls behind us. We were waiting for a few minutes for someone to take our order even though we saw 3 people who could take our order. When the girls behind us asked if they were closed and if anyone would take our order, they responded that they couldn’t do two things at once. Two of the people weren’t doing anything and the one person was making pretzels. We all ended up leaving. It was horrible customer service and incredibly disappointing. They had been arguing the whole time behind the counter and it was horrible.
Staff here was really helpful with figuring out the best prices, as well and support on customer satisfaction. They keep it pretty clean even when they are being slammed with a line. Food is great and the glaze packets are really good. Overall, I recommend stopping here at your next trip to the galleria mall.
Restaurantji Recommends
STG had the absolute best pretzel of my life today and didn’t even see it coming. Perfectly buttered, salted, and 100% fresh and soft. The manager (Jazzmyn from the receipt?) and her team crushed it today. Can’t wait to get more ??
Would give 0 Stars if possible. Staff very unprofessional. My 3 year old daughter wanted a pretzel so we waited in line for about 20 MIN while the workers were acting very unprofessional. Playing vulgar music at a high volume with the N word and the F.... words in it. How is this allowed at this establishment. My daughter should not have to experience a situation like this at her age nor hear that vulgar language from that music. Clearly I won't be back to this place or the mall all together. Sadly society has lost respect for anybody including the elderly and innocent children. I want to thank you for making my once every 10 yr trip to the Galleria mall the typical experience to be expected from these rude and entitled millennials.
Agreeing with some of the other comments on here! Wow! The owner (or company) should be ashamed of themselves of having such horrible service reps! Yikes! I literally walked away when she started rolling her eyes at me, because she had to explain the size options… my goodness. Not good Walden Galleria!
So absolutely need a reform at this location. Horrible customer service, terrible behaviour. Find somewhere else to eat and do your mood a favour.
I wish I could give 0 stars. We have ordered auntie Ann’s from DoorDash way too many times & never ONCE received the right items, or even all of the items in general. & today was the last straw. $40 in pretzels & only got 1 thing. Do better.