BurgerFi

Concourse, 4200 Genesee St, Buffalo
(716) 630-6000

Recent Reviews

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Emilio Ca

Here, Wellington, Florida. Completely empty yet I get cold fries. I come ask if I can get fresh fries because I just spent $20 and they make it a big deal. I will never go back again.

Kay Henry

Enough space to sit and have a quiet time while waiting for your flight. Thank you DJT, few Canadians present here. Service was quick since there was practically nobody to serve, except this canadian.
I used the self serve/order kiosk and boom! I was asked for a tip on top of an already overpriced burger. I gave a $0 tip.
Now let's talk about this burger. I bought the burgerfi burger. They put their name on it right? So it must be good...so I thought.
Burger was dog nose cold.
Dry and very dry to chew.
They tried covering the dryness up by coating the patties in a lot of sauce..dripping into the box and your hands.
I was hungry, so I imagined I was eating a five guys to finish it.
I know that airport food can be expensive, but the least you can do is to please serve my money hot.

Atmosphere: 4

Food: 2

Service: 4

Sara Pi

Hamburger size was less than half of the bread...for premium price.

David Pena

Poor service, gave orders to customers who came in after our pickup time for our online order who ordered on the kiosk well past our supposedly pickup time for food. Made the beyond burgers inedible by over salting them. Refused a refund and offered 20% off the next visit, lol.

Terrance Ray Trybus

Good food, decent service.

Atmosphere: 4

Food: 4

Service: 4

Tasnim

Terrible experience. The food was low quality and the staff’s attitude was rude and unwelcoming. No one should be treated with judgment or disrespect when simply trying to enjoy a meal. Definitely not coming back and don’t recommend this place at all.

Atmosphere: 1

Food: 1

Service: 1

Mohamed Hrkel

I ate at this restaurant, and the service was very bad. The staff were unfriendly and unprofessional. I do not recommend this place.

Atmosphere: 1

Food: 1

Service: 1

Jakob Martin Kraft

Overpriced, like all airport food...but delicious and great quality for what it was. Excellent bacon. All-day breakfast burger was top notch. Better than the usual airport fare.

Atmosphere: 2

Food: 5

Service: 4

Pam N

Buffalo airport is pretty chill. Not alot of restaurants, so decided on this place. There was no wait. Ordered the Ultimate BacoN Cheeseburger and a Breakfast All Day Burger, a drink and a regular Cry & Fries (this is def shareable, we didn't finish ours). Burgers are good sized, they were both very tasty. Breakfast All Day burger is def a must try, so good! Very polite staff.

Atmosphere: 5

Food: 5

Service: 5

Corey Pitre

Should have read the reviews before ordering here. Overpriced airport concession serving a greasy burger that tasted funny. Fries were limp and not very fresh. Self-service order kiosk asked for a tip! Overall, two stars as I was starving and needed something to eat. I gave an additional star for Service as the person who delivered this mess offered a bag to make it easier to carry out.

Atmosphere: 2

Food: 2

Service: 3

Lynn Wagoner Lpn

We came to Fort Wayne Indiana yesterday from Ohio for me to make a purchase at one of your local shops there and ended up going BurgerFi to eat before heading back to Ohio. First time ever eating there.Myself and my husband both really enjoyed, the hamburgers were phenomenal and the fries were just as good. I would recommend this place if anybody. BurgerFi definitely needs to bring their establishment to Ohio especially northwest Ohio.

Jayden

Terrible. Burger was horrible and overpriced. French fries were the best part and they were 5/10.

Atmosphere: 1

Food: 1

Service: 1

Sandeca

Customer service was very poor. The guy had an attitude. He tossed the food toward the customers.

Food: 2

Service: 1

Sean Owen

Wow, I cannot say enough about how the staff do not care at all. This is in the airport there is a kiosk to order no one on register. I had to help a couple of older people with their order while the staff stood there and ignored customers when they asked for help. The I watched my food and others sit on the counter getting cold for about 12 minutes while the staff just stood there! The. Eventually decided to move the food to the pickup. Unbelievable!!!!! Terrible!!!!

Atmosphere: 1

Food: 1

Service: 1

Shawn Prince

20 minutes for a hamburger. Wow. I could have made it myself faster.

Atmosphere: 1

Food: 2

Service: 1

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