Food: 4.5/5 for what it is. I got the chicken Philly cheesesteak and loved it. It’s such a simple sandwich but tastes so good and I’m a sucker for sandwiches. fast, but long lines, so still took some time.Ambiance: N/A really bedside it’s in a food court.
Atmosphere: 3
Food: 5
Service: 4
Alykhan V.
Food: 4.5/5 for what it is. I got the chicken Philly cheesesteak and loved it. It's such a simple sandwich but tastes so good and I'm a sucker for sandwiches. Service: 4/5 fast, but long lines, so still took some time. Ambiance: N/A really bedside it's in a food court.
Stanley Wang
Worst service I have ever experienced. At 11am I went to order and was told they were closed and they sold open in about an hour. 10 mins later a Caucasian lady was served. When I confronted the employee, he just shrugged. Kind of shady when a white lady gets served right away.
Service: 1
Rev. Kari
Food was good, service was slow, and employees were more interested in themselves than customers.
Atmosphere: 2
Food: 5
Service: 2
tasfia tanzim
Tried Chicken Philly Stake and lemonade and it was okay.
Atmosphere: 3
Food: 3
Service: 4
robert hochberg
The food here is always good, but the service is not great. The staff could at least try a little bit to act like they are happy to work there. It is an awkward place to order from as the staff seems so miserable. Thankfully the food is worth it in the end.
Atmosphere: 2
Food: 5
Service: 1
Hisham Roshdi
Terrible experience. The cashier doesn't accept more than 2 sandwiches orders. She says it has to be online. Food tastes awful.
Atmosphere: 1
Food: 1
Service: 1
Sunshine27287270
Horrible manager and customer service! Went and bought a sandwich on 6/23/2023 and the card reader wasn’t working so the Charleys employee had to manually run my card which resulted in double charges of $11.51. After calling Charleys numerous times, an employee finally answered. I asked to speak to the manager and was disconnected. Again had to call numerous times before someone answered and was on hold for a bit before the manager answered. I tried explaining the double charges and asked what the process was to get a refund and the manager who doesn’t speak English well kept telling me she didn’t know how it could be done and that she had customers and had to hang up. I tried to ask if I needed to go back to Charleys for the refund and she kept saying she had customers. Clearly she did not want to listen and help resolve the double charges and has no idea how to be a manager not knowing what to do for a situation like this. I suggest she do something else since customer service is not her thing and let someone else be the manager. Avoid this location and get food from a different vendor…there’s plenty of options.
Felicia Mitchell
The cashier always has an attitude!!! It’s either their not paying their employees enough or they pick the employee with the worse attitude & terrible customer service skills!!! It’s sad cause I love my California chicken … but u lost me as a customer !
Service: 1
R. E.
Sandwiches don't look like the ones on adverts at all. They taste ok but sauce goes all over your hands and face when you eat them. And the place needs some good clean. It look very dirty...
Long line on busy Saturday night, worth the wait. Delicious sandwich. Yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Michael and Erika Coley
My goodness. We need one of theses in Kitchener Ontario canada.Absolutely the best food. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Chareise Willoughby
This was my first time ordering and eating at Charley's and this food was HORRIBLE. This order came to $51.00 it's definitely not worth the money. I asked for extra mayo they snapped a lot of mayo one one side of the sandwich, the fries was dark I wouldn't order from Charley's ever again. I would like a refund. The photos are two different sandwich’s and fries. HORRIBLE
Nadia
I visited 5 years ago the experience was completely different, I don’t mean to be rude and I was completely polite, but the staff was a little harsh and very unhappy it seemed please enjoy what you do.
Ryan Lowe
At first bite I thought this was under seasoned and didn’t really like it but then that second bite really blew me away! The gooey melted cheese blends well with the steak. It had just the right amount of grease and didn’t make me feel disgusting after I ate it. Lettuce and tomato make this healthy, right?
Food: 4.5/5 for what it is. I got the chicken Philly cheesesteak and loved it. It’s such a simple sandwich but tastes so good and I’m a sucker for sandwiches. fast, but long lines, so still took some time.Ambiance: N/A really bedside it’s in a food court.
Atmosphere: 3
Food: 5
Service: 4
Food: 4.5/5 for what it is. I got the chicken Philly cheesesteak and loved it. It's such a simple sandwich but tastes so good and I'm a sucker for sandwiches. Service: 4/5 fast, but long lines, so still took some time. Ambiance: N/A really bedside it's in a food court.
Worst service I have ever experienced. At 11am I went to order and was told they were closed and they sold open in about an hour. 10 mins later a Caucasian lady was served. When I confronted the employee, he just shrugged. Kind of shady when a white lady gets served right away.
Service: 1
Food was good, service was slow, and employees were more interested in themselves than customers.
Atmosphere: 2
Food: 5
Service: 2
Tried Chicken Philly Stake and lemonade and it was okay.
Atmosphere: 3
Food: 3
Service: 4
The food here is always good, but the service is not great. The staff could at least try a little bit to act like they are happy to work there. It is an awkward place to order from as the staff seems so miserable. Thankfully the food is worth it in the end.
Atmosphere: 2
Food: 5
Service: 1
Terrible experience. The cashier doesn't accept more than 2 sandwiches orders. She says it has to be online. Food tastes awful.
Atmosphere: 1
Food: 1
Service: 1
Horrible manager and customer service! Went and bought a sandwich on 6/23/2023 and the card reader wasn’t working so the Charleys employee had to manually run my card which resulted in double charges of $11.51. After calling Charleys numerous times, an employee finally answered. I asked to speak to the manager and was disconnected. Again had to call numerous times before someone answered and was on hold for a bit before the manager answered. I tried explaining the double charges and asked what the process was to get a refund and the manager who doesn’t speak English well kept telling me she didn’t know how it could be done and that she had customers and had to hang up. I tried to ask if I needed to go back to Charleys for the refund and she kept saying she had customers. Clearly she did not want to listen and help resolve the double charges and has no idea how to be a manager not knowing what to do for a situation like this. I suggest she do something else since customer service is not her thing and let someone else be the manager. Avoid this location and get food from a different vendor…there’s plenty of options.
The cashier always has an attitude!!! It’s either their not paying their employees enough or they pick the employee with the worse attitude & terrible customer service skills!!! It’s sad cause I love my California chicken … but u lost me as a customer !
Service: 1
Sandwiches don't look like the ones on adverts at all. They taste ok but sauce goes all over your hands and face when you eat them. And the place needs some good clean. It look very dirty...
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Long line on busy Saturday night, worth the wait. Delicious sandwich. Yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
My goodness. We need one of theses in Kitchener Ontario canada.Absolutely the best food. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
This was my first time ordering and eating at Charley's and this food was HORRIBLE. This order came to $51.00 it's definitely not worth the money. I asked for extra mayo they snapped a lot of mayo one one side of the sandwich, the fries was dark I wouldn't order from Charley's ever again. I would like a refund. The photos are two different sandwich’s and fries. HORRIBLE
I visited 5 years ago the experience was completely different, I don’t mean to be rude and I was completely polite, but the staff was a little harsh and very unhappy it seemed please enjoy what you do.
At first bite I thought this was under seasoned and didn’t really like it but then that second bite really blew me away! The gooey melted cheese blends well with the steak. It had just the right amount of grease and didn’t make me feel disgusting after I ate it. Lettuce and tomato make this healthy, right?