Chipotle Mexican Grill

1759 Sheridan Dr, Tonawanda
(716) 874-1074

Recent Reviews

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Atia Chandler

The young lady who made my bowl was very rude and gave me an attitude and speaking aggressively to me the entire time, once I paid for my food spending nearly $30 for what they gave me was a scoop of rice she threw my bag of food and walked away. Very upset and disappointed that was a terrible experience and when I took a bite of my food the rice was hard and Im guessing not cooked long enough. Zero stars!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Matthew Mulvehill

If you’re going to be open until 10 I expect you to have everything to at least 9:15. I came in a little before 9 I originally wanted hot honey chicken but they were out so I switched to double chicken but they only had enough for a half scoop. Wanted pinto beans didn’t have any left wanted corn salsa didn’t have any left I just left after this.

Atmosphere: 3

Food: 1

Service: 2

Donald Cook

Long wait and unfortunately out of more than one item food at 730 PM.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Burrito Bowl

Darcy

DANGER!!! Hard plastic in food!!! And when we confronted the staff, they didn't apologize. They acted like this happens all the time. Wth!? The worst part is, it was discovered almost at the end of my bowl, so I'm hoping I didn't already ingest any other pieces.

Atmosphere: 1

Food: 1

Service: 1

Gio Perez

Slow person

shawn groberg

What is there to say. It's decent food at an ok price. Inconsistent with portions, but what you get is always good.

Atmosphere: 3

Food: 4

Service: 4

James Markey

This is frankly the worst Chipotle I've been to, and unfortunately it's the one closest to my home. Consistent delivery issues, forgetting to include items, not giving proper portions, etc... Almost every time I get delivery and at-least half of the time I eat-in.

But the last straw was when I ate a steak burrito only to realize halfway through that the steak was legitimately uncooked and cold to the touch in the middle. I had food poisoning for three days afterward.

All-in-all, there are very few redeeming qualities to this Chipotle location.

Atmosphere: 4

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Quesadilla, Burrito

Doug Petti

Good fast food burritos, taco salads and taco bowls. Guacamole is good too.

Kid-friendliness: Kids options on the menu

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burrito Bowl, Chips, Tacos, Burrito

Param Hazooria

Had an amazing Burrito Bowl. Excellent food with great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Burrito

sohaila ali

Every time I spend money at chipotle the rice is very hard and the manager never taste the rice before serving to the poor customers. The rice remain uncooked always

Atmosphere: 3

Food: 1

Service: 3

Karlie Hake

Ordered double chicken and recieved a single portion. Overall much smaller portion size ordering online than picking up in person. Disappointing.

Steven Traub

Great brisket bowl.

Atmosphere: 5

Food: 5

Service: 5

James P

Chipotle continues to go downhill in the name of profits. Paid for dbl chicken. Definitely didnt get it.

Atmosphere: 4

Food: 3

Service: 3

Mustafa Kamal

I come here consistently and it’s a hit or miss as far as how much food is going to come in the bowl. One day can be 50% more or less than another. Terrible consistency. My most recent order is the picture. I paid 3$ for this much guacamole? Normally it is twice as much as this. Honestly ridiculous, get consistent chipotle.

Atmosphere: 4

Food: 2

Service: 5

Alex S

Look, I love chipotle, eaten at their restaurants hundreds of times, great.

Whoever this manager is needs to lose their job. The attached photo is the norm, for several years now. The place seems like it’s run by teenagers. Filthy restaurant, constantly. Every order is wrong. And if it’s not a bowl that’s only half full, it’s someone else’s order entirely.

No attempt to make things right by the staff here. I’m embarrassed I’ve ever tipped at this restaurant. And that I’m ever tempted to eat here, given there’s a real location a couple miles away. Don’t know how corporate hasn’t shut them down. Avoid this one.

Update about 30 minutes later: After I got home with the remade order, I found out it was completely wrong again 😂 I couldn’t even make this up. I was offered a free drink for the trouble of it taking three tries to get my order. Staff that made it said they “don’t know what was going on”. Yeah, I wonder.

Welcome to the modern day, when trying to get a burrito bowl is an hour long quest of disappointment, confusion and frustration.

It’s just some rice and beans at the end of the day, it shouldn’t matter that much, why care. I know. But, haven’t you been there, too?

Atmosphere: 1

Food: 1

Service: 1

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