Five Guys in Amherst continues to deliver very good food, as it always has. The burgers and fries were fresh and well prepared, and the quality remains consistent. Unfortunately, we had difficulty finding a clean table, as most were dirty and the garbage bins were overflowing. It seems that, like many other restaurants and businesses today, they may be struggling to find enough staff—or staff willing to keep up with the workload. The food is still excellent, but the dining area could use more attention.
Atmosphere: 2
Food: 5
Service: 4
Dale P
Where do I start? No greeting upon entering and no one taking care of customers at counter. No eye contact, no “I will be right with you”. Must have been short staffed or frankly, I don’t think they care. One thing I have always liked about Five Guys is the service and hustle from the team. The dining room looked in disarray with a Chipotle cleaning meaning zero attendance to it. Not surprising the food was not good. Order was wrong, ordered a little cheeseburger all the way and I got a bacon cheeseburger with someone else’s toppings. Fries were definitely cooked in old oil they looked transparent. I know it’s hard to find people to work but someone owns this business and is not aware that they may be the rare Five Guys that closes because customers will find another location. Just really surprised as Five Guys always has been a great experience. Staff doesn’t want to be there let alone serve the public. No pride in their work. Better fix your issues or Shake Shack will take your business. Sorry.
Atmosphere: 1
Food: 2
Service: 1
Eduardo Orozco
This burger is delicious 😋
Food: 4
Glendy Torres-Garcia
Great place
Atmosphere: 5
Food: 5
Service: 5
Christine Gibbs
I ordered a chocolate banana milkshake and a burger. Burger was good. I thought I was getting little pieces of banana while drinking the shake but I never tasted banana so clearly they did not add the banana flavor. As for those little pieces I kept getting in my mouth that I thought were banana...I get to the bottom of the cup and there's a chunk of what looks and feels like raw meat. This is beyond disgusting. Not to mention the drink came with no tape over the straw hole and no tape holding the lid down. So the driver could have tampered with it also. Then when I called with my concern the young woman said hold on because she was going to give me the district managers email, ya she put the phone down and proceeded to get back to work probably cleaning and closing up for the night. I hung up after 11 mins holding. For the price of five guys I do not expect this
Food: 1
Service: 1
Alisha Teruel-Conethan
Customer service and food were great!!
Atmosphere: 5
Food: 5
Service: 5
Kerri L
Great burgers, not too greasy and service was good
Atmosphere: 4
Food: 5
Service: 4
Tomáš Gregor
Amazing staff, fantastic food, all great. They gave us lots of extra fries, everything avlbove and beyond. The nice waitress even gave us great suggestions for the food. Definitely recommend.
Atmosphere: 4
Food: 5
Service: 5
Liberty Snyder
Best cheeseburger in the area! And the fries too! Good people
Recommended dishes: Cheeseburger, Little Cheeseburger
Buffalo Paint Services
Incredible Cajun fries and the burgers are wonderful as well
Atmosphere: 5
Food: 5
Service: 5
Dohnranee Cole
Great place. Good food. Love the real fries. Fresh not frozen and they give you extra with every order.
Atmosphere: 5
Food: 5
Service: 5
Mary Kvetkosky
I used online ordering and specified a time for pickup, but still had to wait for the fries to cook. They drop them when you arrive. The workers were attentive and pleasant!
Atmosphere: 3
Food: 4
Service: 4
Cannon Flowers
Tragic excuse for a very expensive burger. I thought I would try again today and the burger has so many wet ingredients that on the first bite the entire burger falls apart.
There were at 5 people working at the time, I was the only customer -- the same server took my order, cooked the burger, then afterwards I had to wait from him to cook the fries. Meanwhile less than a block away, Shake Shack has so many customers that you would think would make Five Guys step up and attempt to out perform...unfortunately that didn't happen.
Always cooked to perfection
Atmosphere: 5
Food: 5
Service: 5
Five Guys in Amherst continues to deliver very good food, as it always has. The burgers and fries were fresh and well prepared, and the quality remains consistent. Unfortunately, we had difficulty finding a clean table, as most were dirty and the garbage bins were overflowing. It seems that, like many other restaurants and businesses today, they may be struggling to find enough staff—or staff willing to keep up with the workload. The food is still excellent, but the dining area could use more attention.
Atmosphere: 2
Food: 5
Service: 4
Where do I start? No greeting upon entering and no one taking care of customers at counter. No eye contact, no “I will be right with you”. Must have been short staffed or frankly, I don’t think they care. One thing I have always liked about Five Guys is the service and hustle from the team. The dining room looked in disarray with a Chipotle cleaning meaning zero attendance to it. Not surprising the food was not good. Order was wrong, ordered a little cheeseburger all the way and I got a bacon cheeseburger with someone else’s toppings. Fries were definitely cooked in old oil they looked transparent. I know it’s hard to find people to work but someone owns this business and is not aware that they may be the rare Five Guys that closes because customers will find another location.
Just really surprised as Five Guys always has been a great experience.
Staff doesn’t want to be there let alone serve the public. No pride in their work. Better fix your issues or Shake Shack will take your business.
Sorry.
Atmosphere: 1
Food: 2
Service: 1
This burger is delicious 😋
Food: 4
Great place
Atmosphere: 5
Food: 5
Service: 5
I ordered a chocolate banana milkshake and a burger. Burger was good. I thought I was getting little pieces of banana while drinking the shake but I never tasted banana so clearly they did not add the banana flavor. As for those little pieces I kept getting in my mouth that I thought were banana...I get to the bottom of the cup and there's a chunk of what looks and feels like raw meat. This is beyond disgusting. Not to mention the drink came with no tape over the straw hole and no tape holding the lid down. So the driver could have tampered with it also. Then when I called with my concern the young woman said hold on because she was going to give me the district managers email, ya she put the phone down and proceeded to get back to work probably cleaning and closing up for the night. I hung up after 11 mins holding. For the price of five guys I do not expect this
Food: 1
Service: 1
Customer service and food were great!!
Atmosphere: 5
Food: 5
Service: 5
Great burgers, not too greasy and service was good
Atmosphere: 4
Food: 5
Service: 4
Amazing staff, fantastic food, all great.
They gave us lots of extra fries, everything avlbove and beyond. The nice waitress even gave us great suggestions for the food. Definitely recommend.
Atmosphere: 4
Food: 5
Service: 5
Best cheeseburger in the area! And the fries too! Good people
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Always a great experience. It's my comfort food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger, Little Cheeseburger
Incredible Cajun fries and the burgers are wonderful as well
Atmosphere: 5
Food: 5
Service: 5
Great place. Good food. Love the real fries. Fresh not frozen and they give you extra with every order.
Atmosphere: 5
Food: 5
Service: 5
I used online ordering and specified a time for pickup, but still had to wait for the fries to cook. They drop them when you arrive. The workers were attentive and pleasant!
Atmosphere: 3
Food: 4
Service: 4
Tragic excuse for a very expensive burger. I thought I would try again today and the burger has so many wet ingredients that on the first bite the entire burger falls apart.
There were at 5 people working at the time, I was the only customer -- the same server took my order, cooked the burger, then afterwards I had to wait from him to cook the fries. Meanwhile less than a block away, Shake Shack has so many customers that you would think would make Five Guys step up and attempt to out perform...unfortunately that didn't happen.
We cannot recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 2
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