Five Guys

1551 Niagara Falls Blvd, Amherst
(716) 424-0129

Recent Reviews

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TheReal IsaacCapo

Food is great the store is always clean and the atmosphere is great. Reason I leave 1 star is because out of 8 employees, there is always the blonde skinny guy with joker tattoos that runs everything he deserves a raise really or be manager like super organized so please keep that in mind

Atmosphere: 4

Food: 5

Service: 1

Vernon Robinson Jr

Five Guys is always a great place to go for a quick meal. Our party is usually 2-3 people so I've never paid attention to the price. I was a bit disappointed when I dropped $19 ($18 plus change) for a cheeseburger, small fry, and drink.

Five Guys is great, but there are cheaper alternatives. I guess the extra fries you get are worth the extra that you pay.

I'll be back for sure, but not as a single.

Atmosphere: 5

Food: 5

Service: 5

Mike Vanoostveen

Great juicy burgers and yummy fries. Cajun fries were very salty, almost burned my tongue off.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Cajun Style

Victoria

Horrible customer service for ordering online. Placed an order 15 minutes before walking into the store and still had to wait 20 minutes in the store for them to start my order. They only started my order after I asked them for the third time if it was ready. Sad.

Atmosphere: 1

Food: 1

Service: 1

Isaac Quintieri

Incompetent staff. Worry more about having fun then making food.

Atmosphere: 1

Service: 1

J D

Five guys burgers are great! I love how many fries you get!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Burger, Cheeseburger

MLSmith

Just had lunch here with my husband today around 2pm. Although our food was a 10/10, I’m leaving a review to rave about the fantastic customer service from the cashier. He was the nicest, friendliest gentleman and deserves some recognition. We sat at a table waiting for our food and just smiled as he greeted every single customer with such genuine enthusiasm. Five guys has great burgers, but a restaurant is only as good as its employees and this one gets a 5 star.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Burger, Cheeseburger

Marilyn Cote-Miller

Ordered through door dash. The receipt on the bag was correct but the order inside was not. I asked for little cheeseburger with lettuce, tomato, mayo, ketchup. I got a little cheeseburger with pickles! Disappointing to say the least and I hate pickles. Sorry 5 Guys. Not ordering again.

Food: 1

Service: 1

Brian Faber

The was a strange meal.

At first I felt that bacon was extremely overcooked. Look at the pictures to see how burnt the bacon was. It was practically coal/ashes.

I tried to look past it as I continued with my meal, however, as I continued I found that only half my burger had a patty on it… see pics.

I’d say that quality assurance needs a real check here. It didn’t feel crazy busy considering that it was a Friday evening. This just seems to come down to poor execution of delivering a good product.

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Five Guys Style

CHV

Burger 4 stars
Milkshake 5 stars
Hit this location mid afternoon, so it wasn’t busy, but was blown away by the efficiency of the lone employee. He took our order, prepared our food (exactly as ordered), as well as a mobile order, mixed our shakes, served it with a smile, remaining friendly and unflappable the entire time! Impressive! The “little” bacon cheeseburger burger was a good size, and I like that you can add extra toppings such as fried onions and mushrooms, for no additional charge. That being said, found it a little on the pricey side for fast food though. The burger was very good, my companion said it was one of the best they’d had. The peanut butter milkshake was exceptional and I will definitely be returning- especially for a shake! Btw, there’s a box of peanuts on the counter that you can enjoy while waiting for your order!

Parking: Located in a strip mall with free parking available at side of restaurant. Must use front entrance to enter as side door is locked. We originally thought they were closed until we went around to the front.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Little Bacon Cheeseburger

Daryl Gardiner

Bacon cheeseburger and fries are always great!

Atmosphere: 5

Food: 5

Service: 5

Richard Chu

Best burger in US. It never goes wrong with these five guys. This kids size cheese burger made of fresh tomato, lettuce and delicious meat. Fried mushroom is free of charge if needed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Leiebella

I am absolutely upset by the comments that are left and very much shocked. This is my first time at five guys in almost a year or two and I was beyond pleased. I was greeted by who I believe was the chef with a loud and warm “welcome in.” The cashier was friendly as well. He was patient as he took my order and I decided on the condiments. As I reminded the young lady that this felt like my first time, she told me she hopes I enjoy my food and offered to help me with my peanuts. I couldn’t be more delighted with the service or more pleased with the food. I can’t wait to come back. Today as I was out shopping kid free by myself I figured if I can pay $10 for a burger up the street I might as well try this place. I’m so glad I did. I look forward to my next kid free weekend to enjoy great food and even better service. Order number 82 thanks you!

Atmosphere: 5

Food: 5

Service: 5

Dizzy Moore

As always, the burgers hit the spot!!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Their Cheeseburger

melanie miller

This five guys is TERRIBLE!!!! If I could give them 0 starts I would. WHY CAN WE NOT GET CRISPY FRIES!!!! I called and talked to a manager Sunday 6/16/24 took down there name and everything. Came in 6/22/24 night they KNO NOTHING ABOUT ME CALLING. WHY DO YOU NOT HAVE A CUSTOMER BOOK!!! I SAID IS THIS NOT YOUR PHONE NUMBER ON THE RECIPT!!!!! I AM SOOO MAD!!!! I WILL NOT BE COMING BACK IN THIS LOCATION AGAINNNNNNNNNNN.

Atmosphere: 1

Food: 1

Service: 1

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