We stopped in for the first time to get lunch while out shopping. Sat down, looked at the menu...long story short... looked at the menu...$65.00 for a pizza and 20 wings. Didn't even order a drink. Got up and vacated the premises. Not for us.
The M.O.B Life
My family had the best experience last night, as we celebrated our son's 25th Birthday. The service was impeccable, food delicious and atmosphere perfect for our guests. I can't say enough about it. Thank you
Atmosphere: 5
Food: 5
Service: 5
Ray Will
Horrible wings. Worst wings ever. They were dried out and barely edible. Even the celery stick were bad. I hope they just had a bad day and will get their act together. But I won't be back - there are so many other places to order from.
Food: 1
Colt
Just stopping in from Rochester, great choice. Unique and homemade with he crispy peps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Pepperoni Pizza
Pauleen
Very nice atmosphere.. recommend this place to all pizza lovers out there
Atmosphere: 5
Food: 5
Service: 5
Bella Irizarry
Each slice of regular C&P $4! The guy taking the order has poor customer service, rude, and loud for no reason. I would NEVER return.
Atmosphere: 3
Food: 2
Service: 1
Vanilla Valley
We are regulars, we brought in the in-laws and Imperial took very good care of us! Dining area is plenty of room, well lit, all the tables were clean. Food is superb, order more for leftovers!
Dietary restrictions: Will make without cheese!
Atmosphere: 5
Food: 5
Service: 5
6ty 2nd Entertainment
Chicken Hoagie was ok, onions rings were crunchy just like I like them..over all didn't hit the mark like I was expecting but definitely worth another try ..
Atmosphere: 4
Food: 4
Service: 4
Rev. Dr. Karen Anderson Hardaway
First time picking up an order from Imperial. The food and service was great. :)
Atmosphere: 4
Food: 4
Service: 5
Stephani Hollis
BUYER BEWARE!!!!!!!! I wish I would have seen the review from @Wanda Hillman @CW Chou prior to ordering.
I recently had a very disappointing experience with Imperial Pizza on Main St. in Buffalo. They came highly recommended, so I ordered a party pizza and 50 wings, spending over $123. Unfortunately, the quality was far from what I expected. Out of 50 wings, 40 were burnt, making them inedible.
I had a party and when it was time to eat I noticed how burnt the wings were. When I called to express my concerns, I spoke with the manager, Sabrina. I was shocked by the lack of accountability and customer service. Not only did she fail to apologize, but she also dismissed my concerns entirely. She even mentioned that "it's their standard," which was incredibly disheartening to hear. Additionally, she said that if we had called earlier, she *might* have been able to do something about it.
I want to emphasize that I didn’t even request a refund—I simply asked if they could remake the wings. After being placed on hold multiple times, the best offer I received was a $15 credit or 10 wings, which felt like an insult considering the amount I spent and the poor quality of the food.
Had I checked the reviews earlier, I would have seen that other customers have had similar experiences, with complaints about the food and management’s lackluster response. It’s clear this is their standard practice, and I want to warn others to be cautious before ordering from here. Buyer beware.
$17 Taco Salad. $2 worth of lettuce, some ground beef, a 1/4 cup of cheese and a few halved cherry tomatoes in a fried dough bowl. No salsa no sour cream no guacamole. Pretty lame.
Steven Shaneyfelt
I’ve lived in Buffalo for 8 years now, and I lived 15 places before then, this is my favorite pizza place in
Atmosphere: 5
Food: 5
Service: 5
Michael Dahm
$5 for a slice of cheese, pepperoni and mushroom. It was a big slice but I found it to be quite bland. They also forgot about my slice in the oven. Atmosphere is decent, relatively clean. The TVs are timed differently for the same channel which caused overlapping sounds.
Wheelchair accessibility: They have a wheelchair lift for the stairs.
Atmosphere: 4
Food: 1
Service: 2
Pat Hou
Food was excellent. Pizza was so delicious. Customer service warm & Friendly. The place was very clean & organized ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Pepperoni Pizza
Sarah
Such awesome hospitality! The pizza was great and the employees were just so fun and kind.
We stopped in for the first time to get lunch while out shopping. Sat down, looked at the menu...long story short... looked at the menu...$65.00 for a pizza and 20 wings. Didn't even order a drink. Got up and vacated the premises. Not for us.
My family had the best experience last night, as we celebrated our son's 25th Birthday. The service was impeccable, food delicious and atmosphere perfect for our guests. I can't say enough about it. Thank you
Atmosphere: 5
Food: 5
Service: 5
Horrible wings. Worst wings ever. They were dried out and barely edible. Even the celery stick were bad. I hope they just had a bad day and will get their act together. But I won't be back - there are so many other places to order from.
Food: 1
Just stopping in from Rochester, great choice. Unique and homemade with he crispy peps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Pepperoni Pizza
Very nice atmosphere.. recommend this place to all pizza lovers out there
Atmosphere: 5
Food: 5
Service: 5
Each slice of regular C&P $4!
The guy taking the order has poor customer service, rude, and loud for no reason.
I would NEVER return.
Atmosphere: 3
Food: 2
Service: 1
We are regulars, we brought in the in-laws and Imperial took very good care of us! Dining area is plenty of room, well lit, all the tables were clean. Food is superb, order more for leftovers!
Dietary restrictions: Will make without cheese!
Atmosphere: 5
Food: 5
Service: 5
Chicken Hoagie was ok, onions rings were crunchy just like I like them..over all didn't hit the mark like I was expecting but definitely worth another try ..
Atmosphere: 4
Food: 4
Service: 4
First time picking up an order from Imperial. The food and service was great. :)
Atmosphere: 4
Food: 4
Service: 5
BUYER BEWARE!!!!!!!! I wish I would have seen the review from @Wanda Hillman @CW Chou prior to ordering.
I recently had a very disappointing experience with Imperial Pizza on Main St. in Buffalo. They came highly recommended, so I ordered a party pizza and 50 wings, spending over $123. Unfortunately, the quality was far from what I expected. Out of 50 wings, 40 were burnt, making them inedible.
I had a party and when it was time to eat I noticed how burnt the wings were.
When I called to express my concerns, I spoke with the manager, Sabrina. I was shocked by the lack of accountability and customer service. Not only did she fail to apologize, but she also dismissed my concerns entirely. She even mentioned that "it's their standard," which was incredibly disheartening to hear. Additionally, she said that if we had called earlier, she *might* have been able to do something about it.
I want to emphasize that I didn’t even request a refund—I simply asked if they could remake the wings. After being placed on hold multiple times, the best offer I received was a $15 credit or 10 wings, which felt like an insult considering the amount I spent and the poor quality of the food.
Had I checked the reviews earlier, I would have seen that other customers have had similar experiences, with complaints about the food and management’s lackluster response. It’s clear this is their standard practice, and I want to warn others to be cautious before ordering from here. Buyer beware.
Restaurantji Recommends
$17 Taco Salad.
$2 worth of lettuce, some ground beef, a 1/4 cup of cheese and a few halved cherry tomatoes in a fried dough bowl.
No salsa no sour cream no guacamole.
Pretty lame.
I’ve lived in Buffalo for 8 years now, and I lived 15 places before then, this is my favorite pizza place in
Atmosphere: 5
Food: 5
Service: 5
$5 for a slice of cheese, pepperoni and mushroom. It was a big slice but I found it to be quite bland. They also forgot about my slice in the oven. Atmosphere is decent, relatively clean. The TVs are timed differently for the same channel which caused overlapping sounds.
Wheelchair accessibility: They have a wheelchair lift for the stairs.
Atmosphere: 4
Food: 1
Service: 2
Food was excellent. Pizza was so delicious. Customer service warm & Friendly. The place was very clean & organized ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Pepperoni Pizza
Such awesome hospitality! The pizza was great and the employees were just so fun and kind.
Atmosphere: 5
Food: 5
Service: 5
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