Moe's Southwest Grill
350 Student Union, Buffalo
(716) 645-3053
Recent Reviews
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The line is out the building because only one person makes the food while about 4-5 stand there looking at him. There is barely an assembly line which would make things easier and faster. They are constantly trying to upsell queso in a way that is frankly just embarrassing for everyone involved. They fold a burrito in a way that all the toppings end up in one end and the protein in the other, so the entire meal is just unpleasant to eat. You also can’t use Moe's Rewards here, and they don’t offer the new value meal either.
Atmosphere: 1
Food: 3
Service: 1
I was staying at a nearby hotel and arrived around 8:45 pm and I was so happy to see Moe's nearby and open until 10 pm! We don't have Moe's out in Vegas, and I remember liking it pretty well back in the day. Plus, it seemed like a better option that the usual fried, fatty fast food.
They were indeed open, but when I walked in the door at 8:50, the employees were already cleaning. Chairs were up so you couldn't sit in the dining room to eat, and all of the iced tea, lemonades, and the salsa bar had all been taken up already! WITH OVER AN HOUR UNTIL CLOSING TIME!
The food was even worse. It was obvious they had the food out of the warming tray, because everything was kind of just sitting out in bins on the counter. The employees acted like they were annoyed I had come in to eat, but it's worth noting that at least half a dozen more customers came in well after I had started to consume my meal.
The music in the restaurant was so loud that I literally could not hear what the employees behind the counter were saying to me. That's not cool when I need to tell them what I want in my burrito! None of the ingredients were labelled, so I had no idea what each type of rice was called, what the different sauces were called, etc., and the girl making my burrito acted like she thought I was totally stupid. The service was amateurish and unfriendly, which isn't a great combination.
I got through the line quickly and sat down to eat, and my food was cold. Not just lukewarm but straight up COLD. This was because the ingredients weren't being kept in any kind of warming tray, and they didn't even warm up or press my burrito or tortilla or anything. This was the most disappointing to me, having cold food!
I guess I should've complained, but what's the point? I had to beg for some small containers of salsa, which shouldn't have been my problem because THEY are the ones who took up the salsa bar way before closing. That is so irritating, the restaurants should not do that. If you close at 10, then close at 10, not 90 minutes before the posted time.
At least the tortilla chips were warm and tasty. Other than that, this was one of the most disappointing meals ever. I am upset that I wasted money and tummy room on Moe's. Not sure if it is just this location or the entire franchise, but NEVER AGAIN.
Atmosphere: 2
Food: 1
Service: 1
Food was not good, chips were burnt and portion was small. Also person working register didn’t know what he was doing . Stood there like he was out of it
Atmosphere: 2
Food: 2
Service: 2
I just ate raw chicken 😋 uncooked beans and uncooked rice. They out pickles instead of pico then told me I was holding up the line and that they wouldn’t remake it.
Best place than gwak tuah spit on that roll
Atmosphere: 5
Food: 5
Service: 5
Theres no guac and roll
Atmosphere: 3
Food: 1
Service: 1
Guac and roll is better
They charged me $20 for a bowl :(
Atmosphere: 1
Food: 1
Service: 1
I got a adobo chicken salad bowl, the rice was so undercooked that I could not eat it. Worst experience with a restaurant ever.
Atmosphere: 1
Food: 1
Service: 2
Servers were very rude and struggled with taking orders. I asked for no queso and the server put three ladles of it ontop anyways.
Restaurantji Recommends
Usually go here after class and everyone is always so happy and helpful!!
Atmosphere: 5
Food: 5
Service: 5
Food ain't nothing to celebrate about. If you live by Red Jacket, I recommend just getting Guac and Roll over Moe's.
Atmosphere: 3
Food: 3
Service: 3
Burned my quesadilla and threw it out. Again. Don't go here.
Atmosphere: 3
Food: 1
Service: 1
No Stack on the menu, literally the best thing Moe’s offers.
Not one of the girl behind the counter ever smiled and we could only find one clean table, we were the only customers there. Food was good but not rushing back to this location anytime soon…
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