My family and I were at the mall and I decided to get some takeout from P.F. Chang’s. Unfortunately, I prepaid for the food prior to picking it up and as soon as you walk in you get smacked in the face with Literally the smell of sewage……. It definitely wasn’t the smell of Chinese food in anyway it smelled like really bad, stagnant water like the smell of a dirty well……. If I was coming in to eat there, I would’ve Immediately turned around and walked out and went and ate elsewhere. Not to mention, I understand the price of food and everything has gone up but the amount of food you get for the price of what they’re charging you is absolutely outrageous. The plates are definitely not worth $15 each for what you get…… And it’s definitely not the same quality as it used to be. This place has definitely gone downhill and you can tell from the sheer lack of customers when you walk in and see there’s only one or two tables Taken around dinner time.
Atmosphere: 1
Food: 1
Michael Jones
Ten years ago it was so clean and a great place. It is still ok but not at all what it was
Atmosphere: 4
Food: 4
Service: 4
Alexandra Barton
Dined in tonight with my kiddo. Miranda was our waitress and she was lovely! She was very personable and made our dining experience great!
Service: 5
Artem Valeev
Consistent food and service. Not great but not bad either. Like their Mongolian beef dish. Everything else is just ik
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mongolian Beef
Katie Gilbert
The food was really great, the drinks were tasty, but the service was really sloooow. I could've left 30m prior, but couldn't get the wait staff to get a box and bring the check. It was not that busy, we were seated right away, and opted to sit at the bar.
And the bar and menus were all sticky, that was kinda gross.
Atmosphere: 4
Food: 5
Service: 3
R C B
Not bad for a chain restaurant. I’d prefer healthier vegetarian options, but I realize this isn’t the right establishment to go to for that.
Vegetarian options: Decent but not for health-conscious vegetarians. Have to leave the sauce off and then the dishes are pretty flavorless
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Vegetarian
sabrina boden-wagner
Good was okay, but definitely doesn't match the price at all. Their dumplings are the only reason I'm giving 3*
I’m at a loss for words. This Lo mein was over $15 dollars and there was literally LESS THAN A HANDFULL OF NOODLES. This is so crazy. I feel ripped off. I also just opened my chicken lettuce wraps, not only am I missing the sauce for it, LOOK AT THE LETTUCE THEY GAVE ME. For $90, this was not a good experience.
David Callaway
Worst service I have ever experienced! Had a group of 30 people. Paid the bills then accused of not paying. Had all receipts! They for some reason cancelled one payment. Then came to us accusing us of not paying. Service was was rude and short from the beginning. Five families plus kids late afternoon not even during rush hours. Manger tried to apologize for issues but said he didn't care if he lost our business! We spent $1000 dollars in off premium hours to get poor service accused of not paying our bill and then told not appreciative of our business. NEVER COMING BACK.
Atmosphere: 3
Food: 2
Service: 1
Jennifer Brien
Uber Eats was used to order & get delivery. The lettuce wraps were not edible. The sweet & sour chicken smelled completely foul (worse than human urine) & it ruined the whole meal. The spicy chicken with white rice was the ONLY edible portion of the meal. For 68.00 I’d never order from here again. Not sure what’s happening in their kitchen but definitely not worth the money or your health.
Food: 1
Recommended dishes: Chang's Spicy Chicken and Fried Rice
Now I remember why I haven't eaten there in years.
Atmosphere: 5
Food: 2
Service: 3
Eduardo Carrion
Overall, the experience was good. My only problem was that the waiters took too long to bring my order to my table, I am assuming that they were busier than expected, but they still should be expecting that since its the holiday season
We walked into the Eastview mall P.F. Chang’s in VICTOR, New York after Christmas shopping at the mall Thursday night. We arrived at 9 PM and it was obvious they didn’t want us there. It took 15 minutes for a waitress even to show up at our table. We ordered a bowl of wonton soup that came out at room temperature. I ordered chicken pad Thai that came out without chicken and with uncooked noodles. After pointing this out, the manager did take those off our bill so will give them that. Usually enjoy it there but my family will definitely think twice before returning:. First time I have written a negative review on a restaurant but we were really disappointed.
Atmosphere: 1
Food: 1
Service: 1
Anthony Caputi
Disappointing start, we ordered an appetizer, spring rolls, while we looked at the menu. When server returned we ordered the Pad Thai and were told they were out. We needed to go back to menu, server returned, we ordered the Shrimp Sushi Roll, and a few minutes later the server returned to let us know they were out of this too. We ended up only ordering the Orange Chicken as a meal, which we decided to share because of being disappointed on the other selections being out. And unfortunately, the appetizer, spring rolls, we had ordered in the beginning arrived after the Orange Chicken. So confused.
Food tastes good.
The hero of the meal was the Peach Boba Breeze. Yummy!
Kitchen management and communication with service staff may be the issue.
Atmosphere: 4
Food: 2
Service: 2
Ryan Wilkerson
Dirty and food was crap. We had a party of 8 when we went. Our server gave us 8 dirty glasses and our silverware was all dirty too. Food wasn’t that great long wait for the food overall really disappointed and won’t be back.
My family and I were at the mall and I decided to get some takeout from P.F. Chang’s. Unfortunately, I prepaid for the food prior to picking it up and as soon as you walk in you get smacked in the face with Literally the smell of sewage……. It definitely wasn’t the smell of Chinese food in anyway it smelled like really bad, stagnant water like the smell of a dirty well……. If I was coming in to eat there, I would’ve Immediately turned around and walked out and went and ate elsewhere. Not to mention, I understand the price of food and everything has gone up but the amount of food you get for the price of what they’re charging you is absolutely outrageous. The plates are definitely not worth $15 each for what you get…… And it’s definitely not the same quality as it used to be. This place has definitely gone downhill and you can tell from the sheer lack of customers when you walk in and see there’s only one or two tables Taken around dinner time.
Atmosphere: 1
Food: 1
Ten years ago it was so clean and a great place. It is still ok but not at all what it was
Atmosphere: 4
Food: 4
Service: 4
Dined in tonight with my kiddo. Miranda was our waitress and she was lovely! She was very personable and made our dining experience great!
Service: 5
Consistent food and service. Not great but not bad either. Like their Mongolian beef dish. Everything else is just ik
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mongolian Beef
The food was really great, the drinks were tasty, but the service was really sloooow. I could've left 30m prior, but couldn't get the wait staff to get a box and bring the check. It was not that busy, we were seated right away, and opted to sit at the bar.
And the bar and menus were all sticky, that was kinda gross.
Atmosphere: 4
Food: 5
Service: 3
Not bad for a chain restaurant. I’d prefer healthier vegetarian options, but I realize this isn’t the right establishment to go to for that.
Vegetarian options: Decent but not for health-conscious vegetarians. Have to leave the sauce off and then the dishes are pretty flavorless
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Vegetarian
Good was okay, but definitely doesn't match the price at all. Their dumplings are the only reason I'm giving 3*
Kid-friendliness: They have kids menu
Recommended dishes: Sesame Chicken, Orange Chicken
I’m at a loss for words. This Lo mein was over $15 dollars and there was literally LESS THAN A HANDFULL OF NOODLES. This is so crazy. I feel ripped off. I also just opened my chicken lettuce wraps, not only am I missing the sauce for it, LOOK AT THE LETTUCE THEY GAVE ME. For $90, this was not a good experience.
Worst service I have ever experienced!
Had a group of 30 people. Paid the bills then accused of not paying. Had all receipts! They for some reason cancelled one payment. Then came to us accusing us of not paying. Service was was rude and short from the beginning. Five families plus kids late afternoon not even during rush hours. Manger tried to apologize for issues but said he didn't care if he lost our business! We spent $1000 dollars in off premium hours to get poor service accused of not paying our bill and then told not appreciative of our business. NEVER COMING BACK.
Atmosphere: 3
Food: 2
Service: 1
Uber Eats was used to order & get delivery. The lettuce wraps were not edible. The sweet & sour chicken smelled completely foul (worse than human urine) & it ruined the whole meal. The spicy chicken with white rice was the ONLY edible portion of the meal. For 68.00 I’d never order from here again. Not sure what’s happening in their kitchen but definitely not worth the money or your health.
Food: 1
Recommended dishes: Chang's Spicy Chicken and Fried Rice
Restaurantji Recommends
Now I remember why I haven't eaten there in years.
Atmosphere: 5
Food: 2
Service: 3
Overall, the experience was good. My only problem was that the waiters took too long to bring my order to my table, I am assuming that they were busier than expected, but they still should be expecting that since its the holiday season
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Mongolian Beef, Singapore Noodles, Chang's Spicy Chicken and Fried Rice, Crispy Honey Chicken
We walked into the Eastview mall P.F. Chang’s in VICTOR, New York after Christmas shopping at the mall Thursday night. We arrived at 9 PM and it was obvious they didn’t want us there. It took 15 minutes for a waitress even to show up at our table. We ordered a bowl of wonton soup that came out at room temperature. I ordered chicken pad Thai that came out without chicken and with uncooked noodles. After pointing this out, the manager did take those off our bill so will give them that. Usually enjoy it there but my family will definitely think twice before returning:. First time I have written a negative review on a restaurant but we were really disappointed.
Atmosphere: 1
Food: 1
Service: 1
Disappointing start, we ordered an appetizer, spring rolls, while we looked at the menu. When server returned we ordered the Pad Thai and were told they were out. We needed to go back to menu, server returned, we ordered the Shrimp Sushi Roll, and a few minutes later the server returned to let us know they were out of this too. We ended up only ordering the Orange Chicken as a meal, which we decided to share because of being disappointed on the other selections being out. And unfortunately, the appetizer, spring rolls, we had ordered in the beginning arrived after the Orange Chicken. So confused.
Food tastes good.
The hero of the meal was the Peach Boba Breeze. Yummy!
Kitchen management and communication with service staff may be the issue.
Atmosphere: 4
Food: 2
Service: 2
Dirty and food was crap. We had a party of 8 when we went. Our server gave us 8 dirty glasses and our silverware was all dirty too. Food wasn’t that great long wait for the food overall really disappointed and won’t be back.
Atmosphere: 1
Food: 1
Service: 1
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