Rachels Mediterranean Grill

I enjoyed my food but it was a little bit expensive for what I received

Atmosphere: 1

Food: 5

Service: 1

As always, the salad is very fresh everyday.

Atmosphere: 5

Food: 5

Service: 5

As much as I love Rachels I cannot afford to eat here anymore for the quality and portions have dropped significantly. Almost $18 for a bowl that isnt even full. With the amount of options of other local takeout places including other Mediterranean places I might have to drop Rachels.

Atmosphere: 3

Food: 2

Service: 3

Been here a couple of times and it was good. But yesterday my lunch gave me food poisoning. I will never eat here again.

Atmosphere: 3

Food: 1

Service: 3

HORRIBLE experience. I ordered Greek fries with chicken; Everytime I order it, I’m charged a different price. This particular time, the young girl working charged me for 3 sides, to account for the chicken I guess; then refused to give me a refund when I felt like I was overcharged. I ended up speaking with Management at a different location & got a refund. Never again at Niagara Falls Blvd.

Atmosphere: 1

Service: 1

We ordered and were waiting for them to charge us and the lady at the counter had an issue, some guy came in and literally punched the system aggressively and that kinda spooked us. I hate the fact that they can’t communicate properly with the customers as well.
And the food was mid!

Atmosphere: 1

Food: 1

Service: 1

We ordered and were waiting for them to charge us and the lady at the counter had an issue, some guy came in and literally punched the system aggressively and that kinda spooked us. I hate the fact that they can’t communicate properly with the customers as well.
And the food was mid!

Atmosphere: 1

Food: 1

Service: 1

Ordered for the food to be ready at 635 for it to pop up at 645 that it was finally done. To get inside for the fries to be super soggy like they had sat for 30 mins. To look in the bag to find no dressings (or the extra dressing I paid more for) in the bag. I don't blame the employees the 2 girls running around like maniacs on a Friday night must have been awful for them and the amount of orders they probably had.

Food: 2

Service: 2

Hello,
I had a horrible express at  Rachels at  1395 Niagara Falls Blvd, Buffalo, NY 14226. I had to call the original location to get assistance.  The manager overcharged me after being very nasty to me. He charged me $8 for extra meat (the receipt said 16oz of chicken) He was very rude very disrespectful, and not willing to help. I hadn't left the store yet or opened my food I called the original Rachels on main street right away and the lady at the original Rachels location was very supportive!!!. The other worker at Niagara falls blvd location even said "yeah he shouldn't have charged you that much" They wanted me to leave the food and recipe and stated I would get a refund in 2 weeks !!!! and that didn't sound right to me. When the manger first cashed me out he didn't even tell me how much the order was I had to ask but only to see on my receipt he charged me $8 dollars extra on top of my 14.99 bowl when extra meat is usually$3-4 dollars . i would leave a 0 if i could .... the lady from the orginal Rachels said she would contact cooperate.... why is there no customer service number and the email online doesn't work for customer service either

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Rice Bowls

Never ever again went there and bought two rice bowls the rice was so hard it was barely cooked went back to take the food back no managers could not give refunds waited for the next day went back again to speak to the manager no manager on site this place has gotten disgusting. And very poorest customer service. And you know this food is not cheap. And not be able to get a refund I drop the food on the counter and just left. Poor business practices.

Atmosphere: 1

Food: 1

Service: 1

Awful expensive garbage

Atmosphere: 1

Food: 1

Service: 1

I went in at 150 pm and it was dead. Got my food and it looked good! However, the food was the worst it’s ever been. I have gotten hard rice from Rachel’s in the past and I just figured it was an off day but this time!!! YUCK! In addition to that, the tzatziki was disgusting. Like the only thing I could think of is the smell of a dirty mop but in your mouth! I gagged! This place is going down hill! Also, i understand covering the food but doing it with metal lids so the customers can’t view it to see what looks fresh is odd. Rachel’s bowls are not cheap and I am so disappointed that this is what I was served despite it “looking good”.

Clown manager. He thinks it's funny to misquote prices then laugh at you at register.

Atmosphere: 1

Food: 1

Service: 1

Great food, very fresh, clean place, good service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Souvlaki Bowl

Not really a fan. I go there when I need a salad and there's nowhere else to go. I made the mistake of getting the bread which I thought would be similar to naan , a big mistake. It was deserved cold and lacked any taste.