Extremely rude staff and manager. There are many better coffee shops nearby that are welcoming and locally owned.
Atmosphere: 1
Service: 1
ND G
They’re supposed to open at 5:30!am, stopped at 5:35 am on 2-28-25 there was one person that saw us and wouldn’t open the store. We had no other option but to leave.
Herder G. Rodríguez Ayala
Horrible customer service for a well known franchise, unfortunately if this is your first experience at a Starbucks it will be your worst. Please do something or close this location
Atmosphere: 3
Food: 5
Service: 1
John Ward
Manager was the absolute rudest person i have meet on my trip to NY. Choose a local coffee shop and skip this starbucks. The coffee was made correctly by another team member.
Atmosphere: 1
Food: 4
Service: 1
Bitsat Yitayeh
I visited this Starbucks on February 12 around 7 AM and ordered a Venti drink with no ice. Instead, I was given a Tall cup with ice. When I kindly pointed out the mistake, the morning manager—who has dark hair, fake lashes, and Botox, and appears to be a Caucasian woman in her late 30s to early 40s—was extremely rude and unprofessional. She aggressively took my drink, rolled her eyes, and dismissed me without any apology or attempt to fix the mistake.
I used to casually come here, but now the atmosphere is filled with stress and rudeness. As a manager, she should be handling situations calmly, not acting disrespectfully toward customers. If she can’t manage rush hours professionally, she shouldn’t be in that role. Her attitude ruined my morning, and based on her demeanor, she seems constantly stressed. A manager should provide good customer service, not hostility.
Atmosphere: 1
Food: 3
Service: 1
shari montgomery
Not a great Starbucks. Staff is super slow and not friendly at all, except the cashier was nice. Bathroom setup is terrible. You need a code to get in. If someone is already using the bathroom then you walk in on them doing their business. Embarrassing!!
Atmosphere: 2
Food: 3
Service: 1
Colby Bevan
Don’t come here if you’re in a hurry! It seems like they only staff 2-3 workers at a time and due to the turnover, the staff is consistently new and lack confidence. As for the product, it is a Starbucks, nothing fancy.
Atmosphere: 2
Food: 4
Service: 1
James Speaker
Really just your typical, downtown metro. Starbucks location. Conveniently placed near downtown hotels, bars, and not too far from KeyBank Center. Convenient ordering, both in-person and on Starbucks' app. Probably the most convenient, quick breakfast on-the-go in downtown Buffalo.
Atmosphere: 4
Food: 4
Service: 4
raymond macnamee
Waited 35 mins got 2 of the 3 drinks completely wrong and never got the breakfast sandwiches. Spent $35 to watch union workers work extremely slow! Never going to any starbucks ever!
Food: 1
Service: 1
Yasmin Tehrani
Barista was overworked. Did a very poor job of making drinks. I did not pay 7 dollars for a coffee to be made like this. Make sure you hire enough people to do a proper job.drinks were messy. Often covered with spills
I bought a cold brew coffee today from here. Spacious & cozy comfortable interior with nice and friendly staff. Love it.
Atmosphere: 5
Food: 5
Service: 5
Porchia Hernandez
10/10. They were slammed busy and still provided great customer service.
Atmosphere: 5
Food: 5
Service: 5
Hdhfjfj Hhshshd
The staff were pretty nice and the food was fine so this isn’t about that. This is about a major safety issue at this location. I went to go pickup my usual order at this store and immediately from the moment I got into the parking lot I felt very unsafe. There were older homeless men laying in the parking lot screaming at me. The man was probably my dad’s age and clearly on drugs. I was so scared I just walked as fast as I could. Then when I got inside the store to the pickup counter I watched a homeless person steal my food right in front of me. The homeless person looked right at me as they were taking my stuff and the staff looked at me as it was happening too. I felt bad for the staff as it seems this always happens based on their reactions. The workers were amazing and remade the food. I just felt on edge after this and probably will avoid this location now. This was also in the late morning with a ton of people around. I can’t imagine how much scarier this would have been early in the morning in the dark. Best stay away from this location and try another store
Atmosphere: 1
Food: 5
Service: 5
PERO SOLIN
Everyone was super friendly and the drinks came out very quickly.
Extremely rude staff and manager. There are many better coffee shops nearby that are welcoming and locally owned.
Atmosphere: 1
Service: 1
They’re supposed to open at 5:30!am, stopped at 5:35 am on 2-28-25 there was one person that saw us and wouldn’t open the store. We had no other option but to leave.
Horrible customer service for a well known franchise, unfortunately if this is your first experience at a Starbucks it will be your worst. Please do something or close this location
Atmosphere: 3
Food: 5
Service: 1
Manager was the absolute rudest person i have meet on my trip to NY. Choose a local coffee shop and skip this starbucks. The coffee was made correctly by another team member.
Atmosphere: 1
Food: 4
Service: 1
I visited this Starbucks on February 12 around 7 AM and ordered a Venti drink with no ice. Instead, I was given a Tall cup with ice. When I kindly pointed out the mistake, the morning manager—who has dark hair, fake lashes, and Botox, and appears to be a Caucasian woman in her late 30s to early 40s—was extremely rude and unprofessional. She aggressively took my drink, rolled her eyes, and dismissed me without any apology or attempt to fix the mistake.
I used to casually come here, but now the atmosphere is filled with stress and rudeness. As a manager, she should be handling situations calmly, not acting disrespectfully toward customers. If she can’t manage rush hours professionally, she shouldn’t be in that role. Her attitude ruined my morning, and based on her demeanor, she seems constantly stressed. A manager should provide good customer service, not hostility.
Atmosphere: 1
Food: 3
Service: 1
Not a great Starbucks. Staff is super slow and not friendly at all, except the cashier was nice. Bathroom setup is terrible. You need a code to get in. If someone is already using the bathroom then you walk in on them doing their business. Embarrassing!!
Atmosphere: 2
Food: 3
Service: 1
Don’t come here if you’re in a hurry! It seems like they only staff 2-3 workers at a time and due to the turnover, the staff is consistently new and lack confidence. As for the product, it is a Starbucks, nothing fancy.
Atmosphere: 2
Food: 4
Service: 1
Really just your typical, downtown metro. Starbucks location. Conveniently placed near downtown hotels, bars, and not too far from KeyBank Center. Convenient ordering, both in-person and on Starbucks' app. Probably the most convenient, quick breakfast on-the-go in downtown Buffalo.
Atmosphere: 4
Food: 4
Service: 4
Waited 35 mins got 2 of the 3 drinks completely wrong and never got the breakfast sandwiches. Spent $35 to watch union workers work extremely slow! Never going to any starbucks ever!
Food: 1
Service: 1
Barista was overworked. Did a very poor job of making drinks. I did not pay 7 dollars for a coffee to be made like this. Make sure you hire enough people to do a proper job.drinks were messy. Often covered with spills
Restaurantji Recommends
I bought a cold brew coffee today from here. Spacious & cozy comfortable interior with nice and friendly staff. Love it.
Atmosphere: 5
Food: 5
Service: 5
10/10. They were slammed busy and still provided great customer service.
Atmosphere: 5
Food: 5
Service: 5
The staff were pretty nice and the food was fine so this isn’t about that. This is about a major safety issue at this location. I went to go pickup my usual order at this store and immediately from the moment I got into the parking lot I felt very unsafe. There were older homeless men laying in the parking lot screaming at me. The man was probably my dad’s age and clearly on drugs. I was so scared I just walked as fast as I could. Then when I got inside the store to the pickup counter I watched a homeless person steal my food right in front of me. The homeless person looked right at me as they were taking my stuff and the staff looked at me as it was happening too. I felt bad for the staff as it seems this always happens based on their reactions. The workers were amazing and remade the food. I just felt on edge after this and probably will avoid this location now. This was also in the late morning with a ton of people around. I can’t imagine how much scarier this would have been early in the morning in the dark. Best stay away from this location and try another store
Atmosphere: 1
Food: 5
Service: 5
Everyone was super friendly and the drinks came out very quickly.
Atmosphere: 5
Food: 5
Service: 5
Great service.
Atmosphere: 5
Food: 5
Service: 5
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